Breville BOV800XL

SaferProducts.gov consumer incident report 20160919-E6DB0-2147413991. Matched catalog product: Breville BOV800XL. Incident: While cooking at high temperature, the door to this oven flung open forcefully. I heard a popping sound and then the door flung open. When I went to close it, it closed momentarily and then opened again, and it was apparent that whatever mechanism the oven has to keep the door closed, was broken. Likely that is the popping sound I heard.

SaferProducts.gov consumer incident report 20161224-C5968-2147408952. Matched catalog product: Breville BOV800XL. Incident: I own many Breville products and have given two of their smaller convections to both of my older children. I purchase these products for their perceived quality. Unfortunately my oven door spring broke and has now rendered my oven unsafe and unusable. This is clearly a design flaw on this model and repairs should be covered by extended warranty. Paying excessive $100 charge to replace defective and poorly designed spring is unacceptable. I like the item and products, but this problem and design issue is a challenge. Absent a satisfactory response of free repair or replacement from Breville, I will be forced to publish incident informal to their major distribution channels.

SaferProducts.gov consumer incident report 20160111-42086-2147424826. Severity: Injury, No First Aid or Medical Attention Received. Product: Breville BOV800XL (1800w Countertop Oven). Incident: I purchased the Breville BOV800XL at Bed Bath and Beyond and the unit was operating normally for about 12 months. I told everyone that would listen how much I loved this product, citing that the price was absolutely worth it. One day the unit was working correctly, the next day it wasn't. The LCD screen still functions properly, as do all the knobs and buttons, but upon pressing the start button (which activates the burners) electric popping can be heard and sparks can be seen shooting out from an area under the LCD panel. I had my hand on the side of the unit and it shocked me pretty hard. I've actually never had an appliance do this, I certainly didn't expect it to happen from this device when it's a very high end purchase from a reputable company. (around $220). After looking into getting the unit serviced, I decided to call Breville to see if they'd take care of this issue since it is most certainly a design flaw, a VERY DANGEROUS design flaw. Breville's phone support suggested that I PLUG THE DEVICE BACK IN and try different settings to see if I could get the heating elements to heat up. This is very irresponsible and dangerous advice, I honestly fear that this unit could catch fire if I plug it back in. Breville, you should stand behind your product. I've read other stories online where this exact same issue is happening to other people with the Rev. A version of this oven.