Kenmore 111.21212120

SaferProducts.gov consumer incident report 20230626-F0DB1-4262728. Matched catalog product: Kenmore 111.21212120. Source model text: 111.73025711. Incident: (09/2020) The consumer stated that the product was purchased in 2019. Around September 2020, the product stopped working. Also, he noticed a burning smell. The consumer pulled the bottom drawer out and noticed that the fan had stopped working. The consumer contacted a technician. When the technician came out, he removed the back cover of the product and saw that the motherboard had burned.

SaferProducts.gov consumer incident report 20110408-C25DB-1175818. Matched catalog product: Kenmore 111.21212120. Source model text: 111.29822801. Incident: Consumer wanted to report that her Kenmore washer poses a safety risk because her house can become flooded. She stated that she washing clothes in the kitchen where the washer is and left the room for a short time to clean the bathroom. When she came back to the kitchen the floor was completly all over her floor. She had hired a water damage company to come clean up the damages.A technician stated that the issue is derived from a malfunctioning water sensor. This unit is matching set with a dryer. The dryer has no problems. She spoke to the manufacturer the same day and spoke to a representative. They offered to pay her $1500 dollars of she waives her rights. She has yet to speak with the retailer. The incident cause no fire and no one was injured. She has spoken the attorney general in hopes that can make the manufacturer pay for her damages. The attorney general in turn told her to call the CPSC for further detail. She stated that the product has a patent pending. She felt it was imperative to report this incident.

SaferProducts.gov consumer incident report 20221122-E43AE-2147352447. Severity: Incident, No Injury. Product: Kenmore 111.21212120 (Kenmore upright freezer). Incident: I purchased a Kenmore upright freezer in June 2021 it was delivered in August 2021 a few days ago I heard a loud pop like something blew up but never did know what it was the next day the same noise again like something blew up so I went to the freezer to get something and noticed stuff was thawing so I emptied it all out and in to our other freezer and unplugged it and thought well maybe the coils are just froze over so I plugged it back in this morning and waited a while and went back and checked and no coldness what so ever so I unplugged it again and decided to check and make sure nothing was blocking the fan but what I found was scary and could have caused a serious fire on each side of the coil were melted burnt plastic the coil had got so hot that it melted and burnt the sides of the freezer and I'm assuming that was the popping noise that I had heard