Microsoft Surface Book

SaferProducts.gov consumer incident report 20200620-91ED4-2147371585. Matched catalog product: Microsoft Surface Book. Source model text: Surface Book 1. Incident: Microsoft Surface book purchased 2016. Noticed today the top portion, the screen, which contains a lithium ion battery is significantly swollen. The laptop will no longer close.

SaferProducts.gov consumer incident report 20200727-D0A6F-2147370835. Matched catalog product: Microsoft Surface Book. Source model text: Surface Book (Core i7/1TB/16GB RAM with Performance Base). Incident: I have a 3-year old old Microsoft Surface Book 1 with Performance Base laptop (1TB/16GB RAM), purchased May 2017. I recently pulled it out of my bag and found the chassis of the base was separated, exposing the internal circuitry. Upon further inspection, I realized the battery had swollen, causing this separation to occur. This is a clear fire/explosion risk, and although no injuries to myself or others have yet occurred, it may only be a matter of time due to the Lithium ion batteries swelling inside the device.

SaferProducts.gov consumer incident report 20210226-5BB45-2147365641. Severity: Incident, No Injury. Matched catalog product: Microsoft Surface Book. Incident: Microsoft Surface book was not plugged in and in sleep mode and burst into flames. Flames were shooting out of the side for at least 10 seconds after not being in use for over 5 hours.

SaferProducts.gov consumer incident report 20190701-79171-2147380147. Severity: Incident, No Injury. Product: Microsoft Surface Book (Microsoft Surface Book Laptop (1st Generation)). Incident: I had a Surface Book laptop (1st generation) which was purchased direct from Microsoft in December 2016. About 14 months later, the screen started bulging out, and after doing some research I determined that the problem was that the battery (which is located behind the screen) was swollen, pushing on the back of the screen and causing it to bulge out. I contacted Microsoft and they replaced the computer in July 2017 with a refurbished unit. Then, on the refurbished unit, the SAME EXACT ISSUE occurred, once again, after about 14 months of use. I once again contacted Microsoft and elevated the claim to a manager. The manager contacted Microsoft HQ requesting permission to replace my computer again, and was denied. However, they said they could give me another refurbished unit at a cost of $599. I am less concerned about the cost issue. However, I am very concerned with the potential explosion and fire hazard, which this issue is causing me, as well the dangers which defective Surface Books are posing to other consumers who are suffering from the same problem. I have done a great deal of research on this topic. There are MANY, MANY stories on various message boards and web sites of people suffering with the same bulging battery issue. Consumers have had mixed results as to whether Microsoft would replace their defective bulging battery laptops free of cost. Microsoft's 1st generation Surface Books obviously have a defective battery and/or charge controller issue. Now I am left with a computer which is an unsafe fire/explosion hazard. Shame on you Microsoft!