Ring Model: B08M125RNW, Name: Ring - Video Doorbell Pro

SaferProducts.gov consumer incident report 20210318-A8729-2147365294. Severity: No Incident, No Injury. Matched catalog product: Ring Model: B08M125RNW, Name: Ring - Video Doorbell Pro. Source model text: Ring chime. Incident: Door chime broke apart with brittle plastic leaving metal prong exposed and creating risk of electric shock

SaferProducts.gov consumer incident report 20251129-4EECC-2147326029. Severity: Incident, No Injury. Matched catalog product: Ring Model: B08M125RNW, Name: Ring - Video Doorbell Pro. Source model text: 5F97F2. Incident: A Ring battery doorbell camera was mounted on a metal door at a residence and appeared to be installed correctly and in normal use. Sometime during the overnight hours the rechargeable battery pack went into thermal runaway, and caught the wood trim, plastic door seal, and leaves outside on fire. The doors were on a carport with lattice to separate the carport. Fire burned itself out when the fire ran out of readily available combustible materials. There were no injuries as a result of the fire.

SaferProducts.gov consumer incident report 20231203-F8CA0-2147343680. Severity: Incident, No Injury. Matched catalog product: Ring Model: B08M125RNW, Name: Ring - Video Doorbell Pro. Incident: Ring Alarm Smoke and CO Listener device (https://ring.com/products/alarm-smoke-co-listener) reports low battery erroneously. Will report a low battery, and several hour later rectify itself. Reported very often ([REDACTED] and Ring community). Article of another source: [REDACTED] I have tested the device when the LOW BATTERY has been reported to the Ring Base by pressing the smoke alarm test button, and it sounding the 110db plus alarm inches away from the Ring "listener" and it failed to report the "fire"! I have conducted this test three times, with the same result. The device is within 20 feet of the base unit and pretty much unobstructed. Functions properly and reports a "fire" test when the battery is detected full capacity. Battery tests good. This has been two completely different sensors reporting (of three I own) this same issue (that many seem to have the same issue with ). Moving and sensor closer and replacing the battery did not solve the issue at all (as support requests be done. This is a fire safety device that fails to provide the safety and dependability that a fire safety device should. I have purchased a new base unit (with [REDACTED]) (previous base unit 1 year old ) and it reports the exact same issue as well.

SaferProducts.gov consumer incident report 20221122-FD0A6-2147352448. Severity: Incident, No Injury. Product: Ring Model: B08M125RNW, Name: Ring - Video Doorbell Pro (Ring - Video Doorbell Pro Smart Wi-Fi - Wired - Satin Nickel Dimension: Product Height - 4.5 inches, Product Width - 1.85 inches, Product Depth - 0.8 inches). Incident: I recently hired a professional handyman to install a newly purchased wired Ring Video Doorbell Pro. The new Ring video doorbell was added to my existing doorbell system. To power the Ring doorbell, a power kit was attached to the existing doorbell chime. Right after the installation was complete, the chime got burnt by electric. If we didn�t find out about the electrical burn or act on it quickly, it would have caused a fire. The professional handyman was not able to figure out what caused the chime to burn. After doing some research, I believe that the design of the wired Ring Video Doorbell is flawed, especially the power kit attached to the doorbell chime. When installing traditional doorbells, it�s ok not to turn off the electricity as the circuit would not be complete without pressing the doorbell. However, for the wired Ring doorbell, the power kit adds a parallel circuit in the chime in order to power the wired Ring doorbell 24/7. If we don�t shut off the electricity while installing the Ring doorbell, the chime and the parallel power kit will create a short circuit. In the installation manual, Ring indicated that users should turn off the power in the circuit box. However, they didn�t highlight the danger if users don�t turn off the power or distinguish themselves from traditional doorbells. Even my professional handyman was not aware of the differences in the product designs or find out the root cause of the electrical burns in the chime. This issue seems common among Ring doorbell users. You will find out similar complaints on this Ring community discussion forum