Overheating
Televisions (572)
19 months
SaferProducts.gov consumer incident report 20240127-F8EDB-2147341442. Severity: Incident, No Injury. Product: Roku 4662X (Roku ultra lt 4k it is black 6x4x2). Incident: We were watching TV and our Roku ultra 4k device displayed an overheating warning. We had never seen this before so naturally I picked the device up and it was burning hot. The location it was sitting had developed a brownish tint as of it were starting to burn. I contacted Roku and explained the issue and was told contact us if it happens a second time. I stated this is the second time it has happened and would like a replacement. They informed me they could offer a discount if I purchased a new device and stated my warranty is expired which is not true. I explained a simple [REDACTED] search shows this to be a wide spread issue and they refuse to acknowledge it. I set a thermostat on top of the device and it registered 101.3 after unplugging it. The other thermostat sitting next to it showed air temperature around the device was 71.4.
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Overheating
Televisions (572)
19 months
Months until failure
19 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
88%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)