Lincoln Aviator 2020

We purchase car on [XXX]. On [XXX] there is a significant leak in the panoramic sunroof that completely floods the trunk (unsure if this is related to the next problem). Our car is at the dealer for repairs 12/12/25 - 1/8/26 and is "fixed" as per the dealer. On [XXX] it starts running independently in the driveway when we are not home and both keys are untouched inside our locked home. We return a call from a concerned neighbor to enter our home, get the key, and turn off the car. After this incident the car is nearly undriveable because so many error messages begin to populate the screen. With the unpredictable nature of the car starting it is extremely frightening to depend on this car and know if it is going to suddenly start running (or driving!) unsupervised which could lead to all different kinds of compromised safety situations, especially since our driveway has easy access to the main street where kids often play. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Lincoln Aviator. The contact stated while pulling out of a driveway at 5 MPH, the vehicle lost power steering functionality, the tires locked up, and the vehicle veered to the right into rocks and bushes, causing damages to the front passenger's side axle. The message "Steering Assist Fault" was displayed. The contact stated that the Forward Collision Avoidance and other unknown warning lights were illuminated. The vehicle was towed to the residence, where a mobile independent mechanic replaced the front passenger's side axle. Additionally, the mechanic informed the contact that the battery had experienced an electrical shortage, and the battery was replaced. The vehicle was then towed to the dealer, where it was diagnosed that the steering harness and knuckle had failed. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for the VIN to be added in Ford Campaign Number: 20S69. The failure mileage was approximately 96,000.

The lights on the visor mirrors and the garage door opener located on the visor stopped working. 2 days later, all of the switches on the drivers door ( window controls and mirror adjustments) stopped working. Now the dome lights have stopped working. The dealership had the car for a week and performed a master reset and a DDM configuration and window learn procedure. None of these problems were resolved. Dealership states vehicle will have to be scheduled when a repair is made available. While most of these problems are merely an inconvenience, I feel there is a safety issue due to the fact that I have no emergency egress. The Lincoln concierge told me I can "just crawl over the console and go out one of the other windows." I can also not adjust the mirrors after a seat adjustment, which is also a safety concern. The dealership said I will have to make a manual adjustment until a fix is made available. There have been no warning lamps, messages, or other symptoms prior to the failure which happened 4 weeks ago. The dealership is Liberty Ford in Canton OH. RO number 797409. Lincoln case number 33186048-P8G5J5.

I came to a stop a light in a busy intersection. The auto start/stop feature turned off the engine. When the light turned green, the car would not start and put us in danger from traffic approaching from the rear. When trying to start the car with the push button, it made one click and nothing more. The lights and other electrical systems seemed to behave and appear as normal. No warning lights or messages about errors or failures. I turned the car completely off, opened and closed the door to "reset" the car and still would not start. I tried this four times. I then opened the hood, got out of the car (all while at this busy intersection of multiple lanes of traffic, now working their way around me) and checked the battery connection just to be sure. Both positive and negative leads checked solidly connected. I then got back in the car and was able to start the car and move out of the way of traffic. I have not yet had it repeat and have not taken it to a service center yet. Very concerning to be stuck at that busy light with what appears to be a fully functioning car that would not restart after the auto start/stop feature activated.

Vehicle was purchase in 12/2019 and garaged most of 2020 due to Covid. Started using vehicle in late 2021 and discovered a number of electrical problems that dealt directly with the safety systems of the vehicle. False vehicle theft alarms, "Pre Collision Assist Not Available" warnings continuously, "Remote Features Disabled" notices, "Hill Assist Warning " detected a failure, rear camera flickering, Adaptive Cruise control not functioning, adaptive headlights not functioning, Lane Keeping Assist warning and corrective non functional. Myself and any passengers were put at risk because of the vehicle inoperative and failing electronics. Pedestrians and Rear Cross traffic were put at rick due to intermittent failures of detectors and rea camera. Vehicle was in the possession of Planet Lincoln, Dallas for 4 different times totaling 30 days. Vehicle was examined by a Ford Engineer that was flown in from Ford Headquarters at Grapevine Lincoln for 5 days. Dealership or Ford Motors would not provide information of the issues found because of a Lemon Lawsuit we had filed. The issues began on or around August 2020. The last repair attempt by the Ford Engineer was performed in late December 2020. This attempt failed to correct all safety issues also.

I don't know the component or system that failed but sometimes when I am parked and put my car into reverse, the brakes lock up but my car will roll backwards. I have to either jam both feet on the brake pedal or quickly shift the car back into park and turn the car off and restart it. This usually will correct the problem. It feels like the brakes are locked and they are really hard to press. I drop kids off at school and this has happened in the parking lot several times with children walking behind me as I am getting ready to leave. I no longer am able to pull in forward to spots and have to back in to avoid reversing with people/cars behind me. I would rather hit a curb then potentially roll into a person or another car. I've taken it to the Lincoln dealership and they were not able to reproduce it or diagnose anything with it. Nothing shows up on their system as an error. It happens infrequently but I've owned the car since Nov 2024 and it's happened at least 10 times. My husband thinks its an electronic issue because it corrects itself when the car is restarted. It also randomly allows me to turn the wheel but the wheel does not turn back to 12. It stays at 3 but drives straight. This also is corrected by turning off the car and restarting. It has also been looked at by the dealership without any fixes.

I am filing a safety complaint regarding a 2020 Lincoln Aviator Reserve VIN [XXX] involving recurring safety-related electrical and visibility concerns. The vehicle has experienced repeated service-related issues involving suspension systems, electrical inspections, camera/display concerns, and manufacturer customer satisfaction programs. Most significantly, the vehicle is subject to an active manufacturer safety recall involving the SYNC/rearview camera display system. The recall states that the rearview camera image and display may become inverted or flipped, impairing rear visibility and increasing crash risk. This defect directly impacts driver visibility and safe vehicle operation while reversing. The vehicle has undergone repeated dealership servicing and diagnostic evaluations, yet the broader operational and safety concerns remain unresolved. The vehicle was also sold as a Lincoln Certified Pre-Owned vehicle, creating reasonable reliance that the vehicle met enhanced inspection and safety standards. I believe the recurring nature of these defects, combined with the active recall and repeated repair activity, demonstrates a broader safety-related defect pattern warranting regulatory review and investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Upon starting the vehicle around 7p on Friday, 10/31/25, the following errors flooded the screen: Hill start assist not available Service advancetrac 4WD Malfunction service required Pre-collision assist not available Rear sense breaking not available Additionally, cruise control could not be turned on and utilized. There was no incident to trigger these. The car had been sitting parked and off for ~2 hours prior to being turned on. No issues or errors prior to this date and time of turning on the vehicle. The warnings detailed describe how our safety was put at risk. All of these safety and basic features no longer functioned and our children’s safety was put at risk due to this electronic issue causing major functionality breaks/discontinuation of functions. Reproduced and confirmed by Capital Mazda of Cary (NC). Quoted to repair at our expense and “remove and throw out the electronic and replace with a manual.” Furthermore we’ve been informed verbally by our service associate that Ford (parent company) is aware of this safety issue. A TSB was located with a summer 2023 date. Lincoln customer service has stated this would’ve been covered under warranted “if it had come up while under warranty.” This dealership is the only place that has reviewed the vehicle and conditions and provided the explanation and information.

I am filing this complaint regarding the recurring infotainment screen failure on my 2020 Lincoln Aviator. The center display repeatedly goes completely black while driving or when using Apple CarPlay. When this occurs, I lose the backup camera, navigation, audio, climate controls, and other vehicle functions. The loss of the backup camera creates a serious safety hazard when reversing. The vehicle has been taken to an authorized Lincoln dealership numerous times for this same issue. The dealership has performed software updates, module programming, module replacement, diagnostics, and recall-related repairs. Despite these repeated repair attempts, the defect remains unresolved. I was informed there is currently no permanent repair for this recurring problem. I have spent significant time and money returning the vehicle for repairs and have opened multiple cases with Lincoln/Ford requesting a permanent solution and vehicle repurchase. Despite repeated unsuccessful repairs, Ford denied my request. This is an intermittent safety defect that occurs without warning and continues after multiple repair attempts. I respectfully request that NHTSA investigate this defect and determine whether the current recalls and repair procedures adequately correct this safety issue, as I believe other 2020 Lincoln Aviator owners may be experiencing the same unresolved problem.

The contact owns a 2020 Lincoln Aviator. The contact stated that while reversing, the vehicle independently engaged the automatic braking feature and the vehicle stopped. The contact stated that there were no objects behind the vehicle. The contact stated that the failure was intermittent and there was no warning light illuminated. Additionally, the contact stated that the vehicle was locking all the doors independently with the key fob still inside the vehicle. The contact stated that the failure was intermittent. The contact stated that during one of the failures, her infant child was locked inside the vehicle and she and her other children were forcibly pulling on the door handles on all four doors. The contact stated that the vehicle side view mirrors at one point folded inward and the passenger front door unlocked, the other doors remained locked. The contact also stated that while cold starting the vehicle, the vehicle was making an abnormal rattling sound coming from the engine compartment. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rear-view camera needed to be replaced, that the rattling sound was due to a failure of the catalytic converter and that exhaust fumes were entering the cabin of the vehicle. The contact had not noticed the odor, but her children had complained of a gasoline odor in the rear of the vehicle. The vehicle was repaired; however, the contact stated that the vehicle had another electrical and mechanical failure. The manufacturer was informed of the failure. The failure mileage was approximately 79,000.

I purchased the truck Oct 2 2023/only 34 thous/miles by Jan 13 2024 I had to get serviced because it rained inside my car from under my rearview mirror when i would get in my car after it rained water would poor out from the interior light vents /got it serviced was told that lincoln agents came in and fixed it/March 2024 had to repeat the call this time water went further across my windshield to the passenger side interior my daughter got wet not happy took it back again had a recall in july for camera/received october appt for maintenance windshield checked again had hard rain Nov 21,2024 once again it rained from under my interior light this time it was leaking as i was driving the other incidents I would not know until I moved my car from sitting still/when the rain stops and I drive I can hear water in the top of the car I was always told that the drains are working but something is very wrong also I have exterior strip pieces coming apart from my passenger windows I was told that it could not be fixed unless I replaced the whole window because it is one piece so I could try a auto parts shop to find some epoxy to glue them back/The truck rattles under the driver right side wheel when I crank it up/the speedometer changes when im driving as if its changing its on drive mode/I need some answers we are a military family and my husband is a medically disabled veteran I waited 3 years for this truck because I think alot about Lincoln I have only had this truck 1 year and a little over a month to be having all these issues we paid $45,000.00 out the door so I feel that we deserve a remedy and some answers i'm tired of hearing about warranty's because this should not be happening to such a young vehicle at the price we paid and not to have it a year this is my transportation to transport my husband comfortably back and forth to VA appointments which are 2 hour drives from our living quarters please help us find answers this can also affect electrical thank you

I would like to express my concerns about the Lincoln Aviator (2020) I used to own and to why I traded it in. I spoke with Ford and even took my case to BBB and lost. I was asking for my money back to buy my Ford Explorer. The case was about all my electrical problems I was having and due to the fact, I did not take mv car into the dealer enough I lost. The dealership had advised me to make a list of problems instead of taking the car in each time because of travel distance that was a big mistake on my part as I felt they knew the car had problems and they were putting the problem back on me. They also had mentioned I did not drive very much and I tried explaining I was driving it more. One example was I drove it 50 miles one way and when I got to my destination I could not open back lift gate until I used button inside even though it was fine when I used it to load up the car before I left the house. Another time I came back from going to the coast, a good 3-hour drive, and I couldn't get in until I used key fob. You never knew how the car was going to act electrical. One morning I got up to go to store and the car was completely dead. Tow truck came and driver jumped the car and I backed it out of garage and put the car in park and it shut the car down. I remembered the little latch and was able to get out and the tow truck driver jumped it again and left the charger on the car to load the car up on the tow truck. I see now there is a recall for audible seat belt warning that has not been fixed yet. The biggest issue I addressed with Ford was since there is only one way out how were the passengers suppose to get out and they told me they had to climb over everything to go out the driver's door. Then I asked what if the person is large and has disabilities they are stuck, also what if there is an accident and they hit the driver door then there is no way out. I also said what if the car is going to catch fire, then what? You can't get out. I mentioned we have a 200