Ram 2500 2020

* Feb. 6, 2023, both vehicle batteries went dead and had to be jumped by our USAA Insurance roadside assistance person in the home parking lot. When batteries were checked at a local auto store, they confirmed both batteries were dead due to an excessive draw to both batteries of 13.5 volts without any explanation as to why. We had to replace both batteries and reported this to the cerified dealership and was told they would not pay for the batteries to be replaced. Feb. 8, 2023, the vehicle starting losing power during normal driving, engine started skipping and engine light in dash came on. * Vehicle slows down and will not accelerate therefore, vehicle is undriveable and unsafe to drive. * No, this issue has not been confirmed by a dealer because no certified dealers within 100 mile radius of our zip code (29407) have technicians available for service. There is a month+ backlog of recall service work ahead of us at these dealers. * USAA Insurance (our auto insurance co.) towed in vehicle to the closest certified dealer to us (approx 4 miles away from our house). We were provided a 8-10 day period before diagnosis can be performed (and price given of $149.00 for diagnosis) and also dealer cannot perform recall before March 8, 2023. * No warning lamps, messages or other symptoms appeared before this and was even at the certified dealership in Dec. 2022 for oil change without any other symptoms.

On September 19, 2020, purchased a vehicle and traded in a 2013 chev. On 09/27 we were driving home engine light comes on, the vehicle has less than 900 miles.. On 09/28 vehicle taken to the nearest dealership( not purchased from) in which no one would pay to have towed. It took a week to be told a new transmission was needed. Was given a run around on the timeframe for repair. Chrysler and dealership decided to have the vehicle towed to the dealership where the truck was purchased. Promised to have a transmission on 10/14. Chrysler called several days later and stated a transmission would be expedited and should arrive on 10/19. No transmission showed up. Chrysler stated a 2ND transmission was shipped and arrived at the dealership on 11/28. The truck was returned to us on 10/30. On 11/07 we were stopped at a drive-thru, tried to put the truck into drive. Would not shift into drive. Finally shifted but made a grinding sound through all gears. Returned vehicle to dealership on 11/10 due to winter storm and was informed on 11/13 another transmission is needed. I have been treated very poorly in this situation and this has cost me thousands of dollars due to my business and not having a truck. No one seems to care or will help just being told these things take time. Very unacceptable. Repeatedly told my vehicle is not part of a recall but on the service paperwork for the 1ST transmission, it lists the cause as recall.

The contact owns a 2020 Ram 2500. The contact stated while driving at approximately 45 MPH, the contact swerved to the left to avoid crashing into a deer. The contact stated that when he attempted to return the vehicle to the right lane the vehicle's front end continued to turn to the left as the rear end of the vehicle spun out to the right. The contact stated that the vehicle hit the shoulder of the road on the right side, rolled once, and stopped. The vehicle had rolled onto the passenger side of the vehicle. The contact stated that no air bags inflated. The contact stated that the right side of the vehicle was dented and heavily scratched, and the right front and rear passenger doors were crushed, and the glass of the rear cab window was broken. The contact had not noticed any warning lights. The contact stated that he had bruises on the left side of his forehead and an abrasion on his right ear. The contact was driven to a local ER by a friend and had a CT scan performed and was released. The contact stated that a state trooper had written a report and issued a citation. The contact had the vehicle towed to his residence. The vehicle had not been diagnosed and was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control). The manufacturer was informed of the failure. The failure mileage was approximately 115,000.

Def pump failed twice with this vehicle and with that it does not allow the vehicle to run any faster than 5 mph after the countdown ends. Unknown how the exhaust being plugged and service was done to clean the exhaust ended up having the fuel pump and turbo charger needing replaced. Not sure if they went hand in hand and one causing the other. So far the vehicle only has almost 78,000 miles on it. Change oil and fuel filters at the vehicles scheduled computer system reports on the vehicle. I was having issues from service center having trouble resetting the exhaust system, which they said the system was not sealing properly. Took them a couple of days to get part from dealership to get it to seal and reprocessed the test which they said passed exhaust reset. That would explain the poor fuel rating of only getting 9 miles per gallon. If there was a complete fuel pump failure, not sure if that would compare to this being a safety issue. Not sure how engine would react, due to it completely failing or if the turbo would cause the vehicle to be unsafe. The vehicle is currently at dealership and only 1 out of the 3 are even available to fix this problem. Def pump is available, but unknown when the others will arrive. Service shop said it could be 3 weeks or 8 months for parts to come in. Due to being a back ordered item. Spent $70k for this vehicle, just to have it spend over 2 months in the shop. I do my own oil and fuel filter changes, due to it being faster and cheaper than any dealer or shop.

I was driving my truck on 10/26 approximately 9 am when the engine made a loud knocking noise and then proceed to make a erratic clanking noise. The truck proceeded to completely shut off while driving, rendering me unable to control the vehicle as all systems shut down. There were no warning lights present or any other warning signs. It coasted to a stop on the side of the road. The safety of myself and anyone around me was at high risk as I had no ability to control the vehicle. The vehicle only has 12,000 miles on it so I had it towed to the closest dealership, Autostar of Hendersonville NC. It took a week to get a diagnosis because their solitary diesel tech was on vacation. They offered my no loaner vehicle and FCA has not made an adequate offer to cover the full cost of a loaner vehicle. The diagnosis on the vehicle was a high pressure fuel pump failure. I currently have not ETA on parts and no vehicle to drive. It is my understanding that NHTSA is already investigating this issue. Multiple attempts made to get help with a loaner vehicle, an ETA on parts/install have all been met with deflection from dealership and FCA customer care representatives. Any attempt made to inquire if the new fuel pump/system has been adequately updated to ensure this wont happen again has not been answered. Any attempt made to inquire if this issue has cause long lasting damage to the engine has not been answered. This is a serious problem and needs to be remedied. FCA needs to step up and take care of its customers.

On 10/23/21, I was driving my 2020 Ram 2500, Diesel Cummins Pick Up/Crew Cab LIMITED, I purchased brand new in July, 2020, my vehicle has approximately 27,000 miles, this past weekend on the freeway during my return home, the truck slowed completely, no power to the engine. I received a message one the screen "Exhaust System Service Required See Dealer." Complete loss of power for no reason. Again, because the truck had no power. I called a towing service and had the truck towed to the Dodge / Ram dealership where the truck was purchased. Later on 10/28/21, I learned that the NHTSA had opened an investigation to the Ram 2500 regarding the fuel propulsion system and the dealership said no recalls were listed on my truck. The NHTSA officially noted their investigation of the 2018-2020 Ram trucks, including this model with the 6.7-liter Cummins diesel engine on their website. According the NHTSA website, on 10/29/21, there have been 18 reports of fuel / propulsion systems. Without the fuel pump, specifically the CP4 the fuel pump system, diesel engines do not function in longevity as the should. As of 10/29/21, Dodge /Ram, the dealership who sold and currently has my truck for diagnostic purposes and repairs, has yet to provide documentation as to exactly what happened to make the brand new truck stop running. They have provided minimal communication, nothing in writing. I am under the understanding that regardless, if the repair is made on my truck, this fuel pump system failure issue with Ram was first reported in 2019, Dodge/Ram has allowed for these trucks to be sold with knowing the potential issue existed. These trucks must be repaired or otherwise returned to the dealership/ manufacturer for full purchased price.

On 10/21/21, I was driving my 2020 Ram 2500, Diesel Cummins pick up/crew cab Big Horn purchased brand new, this year on the freeway during commute hours and the truck stopped completely, no power to the engine and without warning. Complete loss of power for no reason. I called a towing service and had the truck towed to the Dodge dealership where the truck was purchased. Again, because the truck had no power. Later in the morning of 10/21/21, I learned that the NHTSA had opened an investigation to the Ram 2500 regarding the fuel propulsion system and the dealership said no recalls were listed on my truck. On 10/14/21, the NHTSA officially noted their investigation of the 2018-2020 Ram trucks, including this model with the 6.7-liter Cummins diesel engine on their website. According to an announcement by NHTSA Oct. 14, there have been 22 reports of pumps failing on the website. Without the fuel propulsion system, diesel engines don't run. As of 10/27/21, McPeek Dodge, the dealership who sold and currently has my truck for diagnostic purposes and repairs, has yet to provide documentation as to exactly what happened to make the brand new truck stop running. They have provided minimal communication, but not in writing. I am under the understanding that regardless of if the repair is made on my truck or this issue, this fuel propulsion system failure issue with Ram was first reported in 2019 and Chrysler allowed for these trucks to be sold, knowingly this potential issue still existed. Not only should these trucks be fixed, but full proof that they are diagnostically fixed, safe and of the same product originally sold should be options for these vehicles, otherwise they should be bought back in full by the manufacturer.

The 2019 to 2020 Model year RAM 2500 heavy Duty equipped with a 6.7L cummins diesel engine has a major safety issue that could cause a stall and increase the risk of a crash. The Bosch CP4.2 fuel injection pump has a very high rate of sudden failure leading to immediate stoppage on the engine and engine braking system. The pump destroys itself and takes out the rest of the entire fuel system leading to repairs in the $20,000 usd Range. Fca & RAM have attempted to revise the pump in late (July) 2020 to solve the issue but the failures keep occurring. For the 2021 Model year, fca & RAM have changed the pump entirely and reverted back to using an older, safer, more reliable design. No public announcements of neither the pump revision in 2020, nor the pump change in 2021 have been made. The issue is so prevalent that the replacement pumps and repairs generally have a 30-90 day wait period where the customer is without the primary vehicle. This problem is a substantiated safety risk. According to a Texas judge in a Bosch CP4.2 lawsuit, when another automaker, GM tried to dismiss the case saying the pump failure is not a safety issue, the court responded: "the worst case scenario of a truck spontaneously stalling at high speeds is not a mere inconvenience. Nor is it a mere inconvenience to spend between $8,000 to $20,000 on repairs to make the trucks Fit for their ordinary purpose. The court rejects gm's suggestion that the risk of spontaneous engine failure while driving is not, as a matter of law, unreasonably dangerous, depriving the vehicles of fitness for their purpose of transportation.". Toyota agrees: "if a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash". Fca & RAM have remedied the situation for the 2021 Model year, however the 2019 and 2020 owners are still at risk. The NHTSA needs to force the hand of fca to recall.

On 1/21/2022 I was driving from Grand Junction CO, to my home in Broomfield CO. Halfway through the 250 mile trip, I received a warning 'Low DEF'. I looked at my DEF tank gauge as soon as I got the message - it read 1/4 tank. A couple minutes pass and another message displays - Service Diesel Exhaust System - See Dealer and my truck immediately loses power and dies when i'm in the fast lane - Eastbound I-70 to Denver. I pulled into the slow lane and finally off the side of the interstate. I did not go into limp mode, never received the countdown message '250 Miles Until Limp Mode', and the truck would not start once I was on the side of the interstate. It died just West of Vail Colorado. The weather was approx 25 degrees and snowing. I then contacted CFA Roadside Assistance, which came with my purchase. After speaking with a representative, I was told a tow truck was on the way. I was then told I needed to get a Taxi to pick me up on the interstate, because I wouldn't be allowed to ride with the tow driver to safety. The tow never came. I called CFA a second time, 4 hours later and spoke with a second representative that told me the tow had been canceled. I was never notified of the tow cancelation and was told CFA would arrange for a second tow. They never arranged a second tow, and still haven't reached out to check on my condition. I'm going to reiterate, I was left in freezing, snowing conditions in the Rocky Mountaints with no way to start my truck and no assistance from the Roadside assistance program I've paid for w/the vehicle purchase. In a desperate attempt I returned to my vehicle with DEF fluid hoping adding additional DEF would allow me to start the vehicle. My safety was put at risk trying to fill the DEF tank on a blind interstate curve, in snow and icy conditions, with semi's passing two feet away. I was not able to restart the truck after adding DEF. Now my truck as at RAM Silverthorne, and they won't look at it until 2/17/2022.

See dealer exhaust system exhaust required was on the display. This happened with me , wife, 2 year old and 6 year old in the truck. It just felt and sounded as if the truck dropped gears and slowed down in the middle of high traffic with big rigs on a busy interstate. I put on hazard immediately to warn the trucks behind me. Do to immediate loss of power and limp acceleration. As I tried to assess the situation safely and quickly as possible , I nearly got rear ended by several big rigs as they tried one by one to avoid me at the last second. Me and my family are safe but I am in shock still as we managed to get out of the way regained my composure to get my family safely off to the next ramp when traffic slowed to avoid having my family in high traffic danger. This issue is a severe danger to the general public and anyone in the road with this type of malfunction. I as so many other families who were in the same situation,stranded and barely avoided serious and substantial injuries and death. If this was due to the cp4 system, I would have these rigs of the road asap. I also had the dealership ,before, I left Nevada,to go and get my new concession trailer in Georgia had the fuel filters changed. The oil and filters changed, an update for the truck and asked and arranged for the new cpu unit to be installed. I also asked the dealership mechanic if it was advisable to drive out to Georgia to get my food truck and he said yes. I’m not sure if this is the issue, but my research point to this direction. There are forum on this. With stories like mine and the outrageous safety hazards this has caused. It is a defect that needs immediate action. This defect does not trump my family’s life or any other innocent lives. This puts me and my family out of a truck to get to Georgia to pull my concession trailer back home. We are literally stuck and stranded in Missouri. This defect has put me and my family in a vulnerable position which could be a serious hazard to us thanx

Subject: Fuel System Failure Resulting in Engine Damage – 2020 RAM 2500 Pickup VIN: [XXX] Complaint Summary: I am submitting this complaint to formally report a dangerous and costly fuel system defect in my 2020 Dodge Ram 2500 Pickup (VIN: [XXX] ) that has resulted in catastrophic engine damage. Although Chrysler has issued a recall for the high-pressure fuel pump (HPFP) in many 2020 Ram trucks equipped with the 6.7L Cummins engine, I was told that my vehicle was not included in the recall—even though it exhibits all the classic symptoms of HPFP failure. This is a safety hazard and a potential emissions violation. Details of the Incident: In June 2025, I brought my truck to Tracy Chrysler Dodge Jeep RAM after experiencing engine misfires, loss of power, and a knocking noise. The dealership diagnosed a P0303 cylinder misfire and noted a fuel smell in the engine oil, as documented in repair order #[XXX]. Despite extensive diagnostic work—including compression tests, leak-down, and injector swaps—the misfire remained unresolved, and a tapping noise persisted. The technician explicitly noted fuel contamination in the oil and suspected internal engine damage due to a fuel system issue. To further investigate, I submitted an oil sample to Blackstone Laboratories. The lab confirmed the engine oil was heavily diluted with diesel fuel—over 10% fuel contamination, which reduced the viscosity from 5W40 to the equivalent of 5W20. This is consistent with HPFP failure leaking fuel into the crankcase. The oil report also noted excessive steel wear and recommended immediate oil change and fuel system inspection. At no time was a check engine light present, nor was there a clear diagnostic code for HPFP failure. Chrysler continues to deny responsibility even though the evidence clearly points to a failed HPFP—a well-documented issue for this engine model and year. The cost of diagnosis and parts alone has exceeded $4,000, and the engine is likely destroy INFORMATION REDACTED PURSUAN