Subaru Outback 2020

While in a Dairy Queen drive-up lane, I stepped on the brake pedal and it went right to the floor. The car did not stop, causing me to hit the car in front of me. When backing away from the car in front, the brakes again failed and I hit the car in back. I moved forward again , swiping the car in front again. The cars were merely feet apart and my car was thankfully moving very slowly. Had I been traveling at a higher rate of speed there could have been serious injuries. Car was taken to an Auto repair shop where the mechanic experienced the same problem with the brake pedal. He says the pedal went to the floor and the car wouldn’t stop. Car is currently at a collision shop where they report that inspection of the brakes is normal. They also report that the brakes worked when they pulled the car into the shop. The car has not yet been moved to the Subaru dealer service department for inspection of the brake pedal. There were no symptoms, warning lights or messages before the incident and there were none found by the shop after. My car was built in the same time frame as those involved with Recall #19V664000 which involves the brake pedal mechanism although my VIN was not included. The car is available for inspection. I initially received a ticket but it was dismissed after the repair shop owner reported the same failure.

After leaving this car in an airport parking lot for 4 weeks, it would not start. I also noticed that all of the doors except the hatchback were unlocked. I coincidentally had a jumper battery unit in the car and was able to start it with the external battery jumper. When I drove the car the 30 minutes to my home, I found that the battery had not charged at all. This meant that until Subaru fixed this on warranty, I could drive the car but would have to raise the hood, hook up the external jumper unit, start the car, disconnect the jumpers, close the hood and finally drive where I was going. This procedure grows old after doing it repeatedly to shop for supplies after being away for 4 weeks. The Subaru dealer fit me in the following day and confirmed the battery had been destroyed by the car sitting unused for 4 weeks. He recommended that I always leave a small charger on it whenever it will not be used for 2 weeks or more! That would have been impossible at the airport parking lot. I have taken this car on very many severe backcountry drives where failure to start when it's time to leave could be problematic or even fatal. Whatever is the problem should be fixed. If the new battery will fail the same way, it should be replaced with a battery that won't, on warranty. If it's the charging system that's at fault, then the faulty design should be corrected.

In the first 2 weeks after financing vehicle it started having passenger window issues when it rained it caused window to not wat to go up or would try coming down when trying to let it up when it rained next qas battary kept killing my battery I've replaced 4 batteries in 2.5 years and then my rear gate door would sometimes not want to open til it just stopped all together as if it had something stuck in it to keep from opening then while driving the assistant in 2 events tried to take me off rd when going in a curb and while driving the car would just randomly act like it was shuddering and would shut off and then come right back on screen would shut off and everything until it just electrically just shut down completely nothing working complete electrical shut down in the 2.5 years I've had car ive taken it to the used lot where I git car and to two different subaru dealerships and no body had helped me and I know it had a settlement case for the battary for my year car and no body is honoring anything and now I have a shut down car with still 3 years of notes to pay and its completely factory issues but they expect me to pay large deposits to even look at this issues I just need some help on this cause I've tried all I can do and I need a car please help me or direct me to someone who can please thanks oh and the cat is a 2020 subaru outback premium trim thanks

Subaru eyesight lane centering failure. Date: 27APR 2020, time: about 9:45AM, location: I-75 south bound between dayton and cincinnate Ohio, about mile marker 29.8. Road conditions: dry, sunny and bright.: adaptive cruise control on, lane centering on. Vechile milage about 7700 miles. While passing a semi on the left, at the rear corner of the semi the steering wheel tried to make a hard sharp right turn.as if the right side of the lane had moved way to the right. I had a hard grip on the steering wheel which was the only thing that kept me from crashing into the left rear of the semi trailer.. I have noticed in the past that the lane centering has a tendancy to steer close to semi's while passing either on the right or the left. For this reason I tend to watch closely when passing but this suprised me at how hard the steering tried to execute a lane change, it was almost like someone jerked the steering wheel to the right. After bringing it back on coarse the lane centering stayed in the proper lane abet, wanting to stay towards the right side while finishing passing. Lane centering functioned properly for the next few miles at which time I turned it off due to approaching several semi's. I don't believe the subara's eyesight lane centering function is reliable. This is also the second time the lane centering has tried to execute a lane change since owning the vehicle.

What component or system failed or malfunctioned, and is it available for inspection upon request? - Car fire, originating under the hood. Unknown if vehicle is available for inspection. Last reported by Insurance company to be at IAA; [XXX]; PH#: [XXX]. How was your safety or the safety of others put at risk? - Car fire began while in the car after moving through an intersection with a stop light. Four of us in the car, ages raging from [XXX] old. Fire quickly spread; however, we were able to exit the car without injury. Has the problem been reproduced or confirmed by a dealer or independent service center? - NO, car was totaled and Subaru, NA Consumer Advocacy agent assigned claims that the vehicle is no longer available for inspection. Both insurance company (Travelers Auto) and Subaru, N.A. consumer advocacy group made aware of our concern as to why the vehicle caught fire. One or both demonstrated nonchalance of this concern. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - YES - Just prior to the start of the fire, the vehicle stalled and cut-off with CHECK ENGINE LIGHT. Also, we smelled an unusual exhaust at the time prior to, and at the time of the cut-off. This occurred at the intersection of where the car caught fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Hi: When I was driving yesterday, the engine warning light and brake warning light both turned on. The car was like frozen on the road cannot be moved no matter how to press the gas pedal. The police helped to call tow and move my car out of the road. The tow driver left my car at a flat parking lot. On the lot, when I tried to restart my car, the car started to shake side to side and up and down. I can feel some part is dislocated and one piece of heavy thing was swaying in the car. The engine warning light was on for two times during the last two years. First time when I sent the car to the dealership, they performed the check and fixed it by free. The customer service person told me the problem is the sensor failing and the fixing was free. So, I guess it is the system defect and the manufacture already knew it. So the repairing was free. However, with one year, the situation happened again. The second time I sent the car for fixing, the service person told me it was the same problem of sensor failing but they charged me around two hundreds dollar for the second time fixing. Yesterday, the same situation happened again with the brake warning light on at the same time. It is almost another one year after the second time I sent car for repairing. My most concern is the car completely suddenly stopped during the driving. If I was on the highway, serious collision may happen and I am already passed away.

My 2020 Subaru Outback has had to be towed to service a battery that failed to start the car even after is was jumped by AAA and driven for 20 miles. Subaru assured me that the battery was simply not properly charged and the car was returned. Then a couple of months later I left my car unproven in my driveway while I was out of town for 2 weeks and my car would not start. I again had it towed to my Subaru dealership where Subaru ran the same test and told me that they replaced a bad battery. They also told me that when they jump started the car in their shop they discovered that the interior dome light had been left on while I was out of town. The later is inconsistent with my experience as I loaded my Subaru Forester sitting right beside my Outback in the dark before leaving town. Had the dome light been left on, I would have noticed the light as I packed my car. In addition their test of this battery later showed this battery to need to be replaced. My safety concern is I cannot trust this car to start. Had I driven my 2020 Outback to the airport for a 14 day trip rather than my 2020 Forester, I would have found myself on the 4th level of the terminal parking lot with a dead battery upon my return. This is the second time that I have had to have this car towed to the Subaru dealership to have the battery serviced under warranty. I cannot simply purchase and install a 3rd party battery under warranty.

Battery drains when car sits idle for more than a week. No lights were accidentally left on. Had to jump start the car four times in less than a week. Subaru dealership attempted to tell me the battery was fine but the service advisor noted it was starting up sluggishly. Service did a full charge. Subaru's own website recommends driving the car at least a couple times a month, which is what I've done, but the battery still drains within two weeks. The Subaru dealership further told me that the battery has a memory and "learned" my driving habits (I purchased the car prior to the pandemic) and that is why the battery is not keeping a charge since I'm not driving it as often as they think I should. They also told me that I should disconnect the battery if I have to leave the car at an airport, for example if I go on vacation. That is absurd. The service advisor further told me that the warranty would likely not cover the battery replacement because they believe I'm not driving the car enough. I am concerned that the battery not holding a strong and sufficient charge will cause the car to not be able to restart at a traffic stop if I have not remembered to disengage the fuel-saving feature. While I carry a jump starting kit, I would need to get out in the road and try to hurriedly jump the car. There are several reports online with a parasitic drain where the computer does not go into a sleep mode when the car is off.

My car has a defective battery or a paracytic leak that the manufacturer (Subaru) acknowledges but selectively addresses. The problem is described at subarubatterysettlement.com. I have had to return my 2020 Subaru Outback to the dealer five or six times with a dead battery that has trouble recharging and maintaining a charge. Each time this occurs, I have to have the car towed to the nearest dealer for extensive (like days) testing. Under some magic circumstance, the battery is either returned-recharged or replaced. I have had to return my car with a dead battery to my dealer four or five times. Each time it is the same. "yes, your car battery is warranted (first for 3 years, now for 10 years)," but the reliability of the car's battery is never resolved. Again the catch is I cannot replace the battery myself without voiding a 10-year warranty on the engine, but to keep the contract, I must have my car taken to my Subaru dealer for them to test it to make sure that the car battery is dead...or something. This is a safety problem because the car often doesn't have the cranking amps to start. And the vehicle is designed to shut the engine off at a stop and auto start when your foot is taken off the brake. This means my car could arbitrarily die at an intersection. I have disabled the auto-start feature but I cannot leave my car at the airport for fear that when I return I will have to have it towed to my Subaru dealer for testing.

While driving on the NYS Thruway (I90), I started to pass a Tractor Trailer, I put my blinker on and began moving to the right to pass. There were 2/3 cars in back of me also passing. I was using cruise control and I began to put my foot on the accelerator to finish my passing and move over to the right hand lane to let the other vehicles pass me. However, upon accelerating, my car started to drop power, multiple lights displaying simultaneously indicating a potential problem. (Eyesight Assist, Vehicle Dynamic Control, Brake & Engine Lights), the vehicle started jerking back and forth and I lost all but maybe 5 miles of power. My choice at that time was put my blinker on and try and move to the right - letting the Tractor Trailer pass me on the right and HOPE there was not another vehicle behind so I could move over safely at that crawling speed or go to the left into the gully. This could have been a multiple car collision and maybe fatalities due to the speed and loss of control of my vehicle. After towing to the nearest dealer, they determined it was the Thermo Control Valve. I see now that there is a "service bulletin" and design change of this component and that other Subaru drivers have been affected the same way. This is a very serious situation. I ask, why no recall from Subaru. I have been without my vehicle now for 4 days and may not have it back until next week. I am very fearful of driving that vehicle again.

While traveling at about 35 to 40MPH approaching a stopped intersection (red light) I tried to slow the vehicle by braking and could not locate the brake petal. I put my foot on the accelerator and moved it to the left at the same level in an effort to find the brake petal. My foot did not hit the petal. I again moved my foot from right to left higher than lower and still did not find a brake petal. I could not stop the vehicle from moving forward. While I was approaching the stopped lines of traffic the vehicles' (eye-sight) feature failed to operate and warn me or start braking the vehicle as I swerved around them to avoid a collision. Having avoided an accident, I immediately pushed the vehicles' (starter push button) to such off the vehicle. The vehicle shut off and coasted to the side of the road and came to a stop. I noted immediately that the brake petal had reappeared. I had the vehicle towed to the dealership. The vehicle had 1860 mi of use at the time. The (active curse) was set for 40MPH, but not engaged. The (auto start/stop) function was turned off. The (auto vehicle hold) function was turned on. After a review of the black box data and the physical vehicle, the dealership and Subaru America investigations, they determined nothing was wrong with the vehicle. They could not account for the missing brake petal or why the (eye-sight function) did not engage and warn me to brake or start applying the brakes itself.

On Saturday 12/10/2022 at approximately 5PM, I was driving my 2020 Subaru Outback on the left lane of a highway in South Miami at a speed of 65+ miles per hour when the vehicle lost all power. The vehicle’s Eye Sight" system alerted me to "Keep your eyes on the road”, then all of the instrumentation on the dashboard lit up. I was able to maneuver my vehicle through traffic to the relative safety of the right shoulder of the highway. I tried to restart the engine and that was a futile effort. The electrical failure in the vehicle also impacted the hazard lights and now my car was engulfed in darkness on the highway, making a bad situation even worse. I contacted Subaru Starlink and they promised a tow truck within in an hour but later revised the estimate to 11PM. Meanwhile there are 4 women occupants in my vehicle and all are in our 60's. Subaru could not and would not provide us safe transportation off the highway at that time of night due to "liability issues". In the end, I was able to secure my own tow truck and transported my car to a Subaru dealership and transported myself and my passengers to safety. The Subaru dealer informed me that my experience is a known issue with Subaru and that the root cause is a defective valve. This valve is on back order and its availability is impacted by supply chain issues. My car remains at the dealership and I have been provided with a loaner vehicle in the interim. There is no ETA on the repair or when I will have my car back.

3 weeks ago the all of the warning lights came on. Had vehicle towed to dealership. Could not find out what was wrong. Saw there was a lot of carbon build up which was unusual since there is only 26,000 miles on vehicle. After a week a dealership a cleaning took it home. Went back the next day. They inspected and stated it was the spark plugs and needed new fuel injectors. Had replaced. Everything still covered. Picked vehicle up finally after 17 days of it being there. When picking it up the paper work stated the vehicle had cylinder 1 misfires 30-45 times in a 3 hour period. But was assured the vehicle was repaired and fully inspected and 100% safe. Within 24hrs of driving the vehicle. The next morning we drove to school and with after the second light we smelled smoothing rolled windows down and but was sure if it was us. Then had slowed down to turn at the next light to turn to pull over but didn’t get that opportunity before a boom and smoke and flame came and i rushed out of the car and took immediate action and got my 4 year old out of her car seat. Before the whole car was up in flames. I have heard that similar vehicles had similar issues but have had other repairs to deal with it.There was no lights that came on in the vehicle to warn us that something was wrong so thought the smell was from outside. Insurance and the auto maker are inspecting but i had to alert the automaker the dealership wasn’t going to. They stated that the insurance and automaker will just compare notes.

After taking my car to dealer for WRI20 RECALL on 03/10/21, I have experienced intermittent issues with the touch screen and steering wheel controls. My touch screen will go black, act as if rebooting, radio button non responsive, “No audio” message across top of screen which affects radio and phone (safety issue) and contacts from phone appear and disappear. On my dash, the message ‘keep your eyes on the road” would continue repeatedly with my eyes staring straight at the road (irritating and safety issue)- voice control would not respond at all or it would ask if I wanted to set it up (already done). I drive over the Sierra (Donner Pass) quite frequently and need the security of a working navigation system (blank screen - no navigation) and an operational phone. I brought my car in for service initially 04/01/21 but it was returned 04/02/21 with no issues being replicated and car in “normal” working order. My car has now been sitting at the dealership since 04/25/21 with the same issues as before and I am driving a loaner. I have been in touch with Subaru and a case has been opened. I was supposed to hear from them today but no contact locally or from corporate. The only thing I have been told is - if they can not replicate the problem they can not do anything. I have provided photos of some of the issues (when I could safely take pic) but still been told nothing can be done under warranty if they can’t replicate it. I am so frustrated that Subaru wants to return a car to me that I DO NOT feel safe driving.

On Tuesday 9 February, 2021 I was returning home from picking my two children up from school (age 4 and 6). As I approached the drive way the brakes functioned properly to allow me to turn into the driveway, but suddenly the brakes stopped functioning and the car accelerated driving straight through my closed garage door. I was able to control steering but regardless of my foot pressing firmly on the brake pedal, the car continued to accelerate. Thankfully, installed in the cement was a Rogue R3 weight rack that was bolted into the cement at four locations. The car proceeded forward until colliding with the weight rack, a mere 3 feet from our HVAC system and the home structure. I immediately turned the vehicle off. If the weight rack did not stop the vehicle myself and my two children could have been significantly injured, not to mention, if my husband or two small children were in the garage at the time, this could have potentially resulted in death. My air bogs did not deploy, the auto collision safety mechanism failed. This is a very dangerous situation. We bought this vehicle with extended warranty in hopes to keep this as a family vehicle for many years to come, primary reason for purchase was safety. This vehicle is not safe and I am afraid to drive it. My vehicle was immediately towed to RPM performance in burlington washington for inspection. Later, brought to dwayne lanes Subaru (purchase location) for inspection. Findings were that the vehicle operated as designed and driver is at fault. This vehicle is defective. Dangerously unsafe and this must be made highest priority to prevent future accidents and potential deaths.

Windshield crack. Have owned the vehicle for less than 3 weeks and 250 miles. Started the car with remote, and after entering the vehicle, noticed a crack at the base of the windshield about 12" in length. Upon inspection, saw an area of small reflections just beneath the driver's side wiper where the in-glass defrosting elements are located, the crack extends from this point in two directions; one down to the base of the glass, the other diagonally upward. Further inspection reveals no chipping or roughness on the exterior, though the outer lamination is the layer that is cracked. There seems to be a flaw internally from which the break emanates. As stated earlier, this simply appeared upon entering the vehicle first thing in the morning. The outside temperature was below freezing and the car had been started with the heater/defroster on to pre-warm the interior. There was no impact to the windshield from a rock or other debris; in fact the point where there is the visible flaw is exactly beneath the wiper in the resting position; no object could have struck the glass there as it is covered by the wiper blade. Photos show the overall windshield with the wiper retracted and a closeup that shows the point of origin and horizontal defroster elements. When reported to the selling dealer, the service person said there is no coverage for glass, in spite of the stated 36 MONTH/30K mile 'bumper-to-bumper' warranty. We explained and showed dealer representatives that this instance was clearly not caused by a road hazard but a spontaneous break. The crack has continued to lengthen while we wait for appeals to regional Subaru representatives.

On multiple occasions, the center console has gone black and I have no control over any of the car's functions (e.g. climate control, navigation, radio, ability to turn on/off safety features, etc). This had been happening for several weeks before the more concerning incident. The auto-stop/start at a red light failed to work. The car shut off, but wouldn't restart for several seconds. Eventually it restarted and I was able to get it home Because I was afraid to drive it, the car sat in my driveway for aprox. 2 weeks before I could take it to the dealership. By then, the battery was completely dead and I had to get a jump start from AAA. I drove the car straight to the dealership. For at least 45 minutes after that jump, the center console wouldn't come back on. Because I had no means to turn off the auto start/stop feature, I had to put my car into park at every red light to avoid it shutting off. I don't know when it actually came back on, as that happened at some point after I dropped off my car at the dealership for service. Although the dealer did see that the center console wasn't working, they couldn't tell me why it happened. In addition, they were not able to reproduce the problem with the auto start not working. They indicated the battery checked out fine. (This is also the 2nd battery I've had in this car as the first died for unknown reasons - they indicated they thought a rear light was on, but that light is never turned on) Because almost everything happens via that center console, that is a major failure if that just randomly goes out. Failure of the auto start/stop could strand me in traffic. My car is available for inspection.

The windshield on my 2020 Subaru Outback spontaneously cracked shortly after I started the car on a hot summer day (06/28/2021). Roughly a minute after starting the vehicle and turning on the air conditioning, I drove a distance of about 100 ft and heard a really loud snap, but initially didn't see the cause of the sound. About 2 seconds later, a crack quickly spread horizontally from the driver's side edge at mid height of the windshield until reaching the center of the windshield. After continuing to drive the vehicle, the crack began to spread vertically for about 6 inches, and then spread further horizontally to the right by another 6 inches, forming an S-shape. No damage or chips were known to have been previously inflicted on the windshield and the glass was visibly intact prior the cracking event. Because the crack was positioned almost exactly at eye level, visibility was noticeably distorted. If the crack and associated snapping sound had occurred while the car was being driven in actual traffic on a road or freeway, the startling nature of the event and loud volume of the snapping sound would likely put someone driving the vehicle at risk of reacting in a hazardous fashion and result in a crash. Furthermore, since the Subaru Outback's forward collision warning, automatic emergency braking, adaptive cruise control, lane departure warning, and lane keeping assistance all operate through a camera-based system that requires a clear view through the windshield, the crack posed a risk of malfunction of these systems. The windshield was inspected by a professional automotive glass installation shop and was determined to have been damaged beyond repair, requiring total replacement.

Today 12-3-20 we were driving on I-95 in Florida to see my son for the 1ST time in over a year (air force). Small road particles were stirred up from the road, (not anything large, you barely heard it hit the windshield, almost like sand) and then we heard a cracking sound, looked at our windshield and there is about a 9 inch crack all of the way to the bottom toward wipers, up towards the top. I'm 40 years old and have never had a windshield crack, must less like this over such road small particles. About 3 months ago, I was driving on I85 to work, and the same thing happened but I chalked it up to maybe the debris was larger than I thought. Today my husband, son, and niece were sin the car with me...and frankly I am concerned that if anything large ever hits this windshield, it will shatter, or the item will come through the windshield. So I do. It feel safe driving the vehicle for this very reason. A windshield is supposed to protect and I am not confident or convinced at this point at all that this one on my 2020 Outback would stand a chance at any midsize road hazard. Before upgrading to the Outback, I had a 2016 Crosstrek and had a 'large rock' hit my windshield, when it did it scared me it hit so hard....all that was left after that massive rick hit was a small half moon shaped chip. This 2020 Outback could in no way take an impact like that one. It could severely hurt me or whomever is driving, including my 16 year old son if the windshield were to shatter if it is hit again. This needs to be recalled and replaced. For Subaru, all about safety, it is a serious issue that as a loyal Subaru owner has me questioning the mission statements and heartfelt commercials that we see daily. Make it right Subaru. Fix it!!

Problem component: exterior mirror on driver side It was raining, I was driving, I heard what sounded like a loud explosion by my driver side window. After the initial shock, I thought a tire had blown out, but car drove ok and no tire warning light came on. It was a rural road with no shoulder, only deep stormwater ditch along the roadside, so there was no place to safely pull over in traffic to assess what may have happened. I drove about 2-3 miles before I could pull over at a safe spot.There I saw that the back side of my driver side mirror had completely disappeared. Wires were exposed. It appeared to have exploded off for no apparent reason. The body of the car was completely fine, the white exterior paint of the car was perfect, the actual housing of the mirror showed no marks, there are no dings or cracks in windows. No sign of any debris hitting the car. I reported it to Subaru general headquarters, and gave them all the info. I have an appt with local Subaru dealer this week. The mirror and housing are still on the car, minus the back, which is gone. My husband returned to the scene a few minutes later and searched for the piece that had propelled off the mirror or for any debris that could have caused the mirror to explode. There was nothing on the road, so wherever the back of the mirror went, it must have propelled far off the road. Safety issue: because an explosion like that nearly caused me to lose control of the car. And the piece that propelled off the mirror could have hit another car. Additional info. at the time of mirror exploding: my windshield wipers were on, it was a warm day so my air-conditioning was on, good chance my front dehumidifier was on. Car is equipped with heated mirrors, but heat was off.

The windshield on my 2020 Subaru Outback spontaneously cracked while I was driving the vehicle on a cold morning (01/20/2021). This crack is the second such spontaneous crack that has occurred with this same vehicle. The first crack occurred in the original windshield in June 2021, after which the original windshield was replaced with an OEM windshield. This second cracking event occurred with the OEM replacement windshield. About 30 minutes into driving the vehicle at freeway speeds (65 mph), a crack with a total length of about 10 inches (5 inches vertical, 5 inches horizontal) formed spontaneously mid-length on the windshield beginning from the bottom edge of the glass. The formation of the crack occurred quickly and was associated with a loud snapping sound. The path of the crack traveled through the location of a small (2mm x 2mm) chip in the glass located approximately 2 inches from the bottom edge of the glass. This chip in the glass occurred at least 2 months prior to the cracking event and was the result of an impact from a small rock (about 1cm x 1cm). No additional damage or impact force had occurred on the chipped location between the creation of the chip and the cracking event. If the crack had been larger and the associated snapping sound louder, the startling nature of the event and loud volume of the snapping sound would likely put someone driving the vehicle at risk of reacting in a hazardous fashion and result in a crash. Furthermore, since the Subaru Outback's forward collision warning, automatic emergency braking, adaptive cruise control, lane departure warning, and lane keeping assistance all operate through a camera-based system that requires a clear view through the windshield, the crack posed a risk of impacting these systems.

Noticed minor hesitation in the reverse down our driveway Aug 2024. By Aug 2026, the transmission hesitation has turned into very noticeable shudder and slip. In reverse down the driveway, the TR580 CVT was showing premature initial failure resulting in unexpected loss of motive power control as well as acceleration hesitation in forward. This transmission defect compromised the ability to safely navigate down the driveway and through traffic, creating an risk of a rear end collision and stranding the vehicle in a hazardous roadway position. The vehicle was driven to Austin Subaru dealer early September 2026 where certified technicians inspected it. They diagnosed a catastrophic internal failure that is pending and stated the entire transmission assembly requires complete replacement. We were quoted an out of pocket retail repair cost of $9,774. Additional consideration: This defect occurred at exceptionally low mileage (<37,000) on a well maintained vehicle as it included Subaru provided services through April 2025. Only had a single oil change at a third party. Furthermore, Subaru of America Corporate Customer Advocacy was contacted regarding this exact VIN. Despite Subaru previously issuing a warranty extension program for identical transmission "judder" and slipping defects on 2019-2020 models (extending coverage to 10 years/100,000 miles), corporate formally denied coverage for my vehicle. This indicates that the dangerous premature CVT failure defect extends beyond the specific manufacturing batches Subaru has currently acknowledged, leaving drivers exposed to sudden loss of propulsion at highway speeds. I am requesting the NHTSA investigate the 2020 Subaru Outback TR580 CVT for inherent safety defects leading to sudden loss of motive power.

On April 13th 2022, me and my wife were returning home. We were at a complete stop on a left only turn intersection red light (Spring-Cypress Rd & Telge Rd in Cypress, TX. Coordinates: 29.985660988461188, -95.65465736615674). There was a vehicle ahead of us and also behind us at the light. It was raining lightly and the roads were wet. When the light turned green we started slowly accelerating making our left turn and as we were doing so, the vehicle skid causing uncontrolled acceleration, non-responsive braking and non responsive steering. I tried my very best to save us from running over the curb into the ditch ahead and succeeded to do so resulting in the vehicle hitting the curb at probably 15-20 mph. The steering and brakes were non-responsive and it took a lot of effort on my part to save us from running over the curb into the ditch ahead. This accident resulted in the right front passenger wheel, suspension, axle etc. to break. No other vehicle was involved in the accident. No warning or safety lights were displayed to the best of my knowledge. The vehicle was disabled and could not run, it was blocking the intersection and traffic. I called the police who then arrived to redirect traffic and also help with the tow. Currently, my car is being repaired through my insurance. My vehicle was purchased in Jan 2020 and has approx. 9500 miles on it. The reason i brought a Subaru was because of its capability to handle most weather conditions and also its great safety ratings. This unfortunately wasn't the case for me and wife and we were left stranded in the road because of some safety feature/software/mechanical malfunction of the vehicle. I request the NHTSA administration to look into this issue with Subaru and help me reach closure on the safety of this vehicle. Thank you.

I purchased a new 2020 Outback onyx XT in fall 2019. It generally had no issues and ran fine with normal driving (eg driving to work and errands every day or two). Fall of 2020 (car around 10,000 miles) the car randomly was fully dead (couldn't unlock doors or start the engine) one morning after having been driven normally one or two days before. I jump started the car, drove it for an hour, and the battery seemingly did not charge - the car died immediately after the car was turned off and it could not be locked/unlocked/started/etc. The car was jump started again and brought to the dealer who diagnosed a faulty battery unit which was replaced under warranty. The car then worked normally until early 2021, when the issue repeated itself - for no apparent reason, the car died, after having worked fine the day or two before (i.e. It wasn't left undriven for an extended period of time). It was jump started, brought into the dealer, and same diagnosis/fix - battery replaced under warranty. One week later, the issue repeated itself. The car was brought in and the dealer did more diagnoses and found that there was an interior light switch that was in an on position (although the light itself was off) - they tried to replicate the issue with leaving the light on causing the car to die overnight. They replaced the battery again under warranty. Most recently, around one week later - March 1 2021 - this issue repeated for a fourth time. I was specifically careful that no light switches were ever left on and the car had worked fine the day prior to it having been unable to start, and am awaiting instructions from Subaru for next steps. Clearly it is not simply a "bad battery" as the dealer has been unable to fix the car (which is under warranty) and make it useable for normal driving.

VIN [XXX] there is a problem with the electrical system. The auto will not keep the battery charged sufficiently to start the car reliably. The battery has enough power to illuminate the control panel of the vehicle, but it will not start the engine. Overnight, he battery drains to a point that it will not turn the engine over. The dealer had the car for about five hours to diagnose the cause of the discharge. They found no trouble with the electrical system and said the battery and alternator functioned normally. The dealer found no adverse electrical leaks causing the battery to discharge overnight. The dealer suggested that we weren't driving the vehicle enough. They sold and installed a trickle charge device to alleviate the problem. The trickle charger has not helped. Safety concerns: we have to jump start the car EVERY day. We have to remember to disable the auto stop/start option to prevent the car from shutting the engine off during idle while waiting for a stop light to change. On numerous occasions we must exit the vehicle, attach a jump start battery pack to the car's battery and start it as traffic is whizzing by. We have been in remote areas where mobile/cell service is unavailable to call for help and only because we have the jump start battery pack are we able to start the the car. The dealer was unable to reproduce or verify the trouble. They were only able to state there was no problem found. The vehicle has not been inspected by anyone else. No warning of any kind is exhibited leading to the trouble. This problem is a hazard. It puts the occupants in harms way if the car shuts off in traffic. Having to start the car in bad weather is another risk. This problem has been going on since January of 2021. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Our 2020 Subaru Outback, with fewer than 800 miles, failed to start four times (6/1, 7/1, 7/10, & 7/13). During these incidents, interior and exterior lights flashed, the dashboard produced a clicking sound, the doors would not lock, and the tailgate became inoperative. Roadside assistance successfully jump-started the car each time and took it to two different dealers for diagnostic testing -- one in seattle and one in Tacoma. Two roadside assistance service providers said their most frequent service calls requiring a jump-start were for "late Model subarus. One service technician said he received more than 100 such requests during the past three months. The Tacoma dealer filed am urfca report with Subaru headquarters after the third incident. During the fourth incident, the battery failed while the vehicle was at the Tacoma dealer, who replaced the battery on July 13, 2020. After recharging the battery, it took a few days of being parked before the battery failed. During this last incident, I intentionally left the vehicle with the dealer over a weekend, which was long enough for the recently charged battery to drain enough to fail to start the car. When I picked up the car, the service advisor told me these cars need to be driven at least 30 minutes per trip to sufficiently recharge the battery. We've owned five Subaru outbacks, and have not received this advice before, nor did the dealer's sales representative call this to our attention when we purchased the 2020 Outback. Our lifestyle, coupled with the COVID-19 virus, only requires one or two trips per month lasting more than 30 minutes. The car sits in the garage for two to three days without being started. We always lock the vehicle, turn off all lights, close the tailgate, and keep the key fob in the house, which is more than 500 feet from the detached garage.

Dec 7TH. Lane centering and cruise control functions on. While traveling south on I-75 in the center lane my wife moved to the left lane to pass another car. After passing the car she had to fight the steering wheel to stay in the left hand lane. After several minutes she took her hands off the wheel and the car veered sharply to the right and across the dashed white line into the center lane. As she righted herself back into the left hand lane I reached over and turned the lane centering function off. About 15 minutes later she was following a brown van. The cruise control was still on, was maintaining a speed of 68 MPH and safe distance. Cruise was set at 70MPH and distance at 4 bars. The van exited the interstate at which time the Outback started a hard acceleration and had reached a speed of 87 MPH before I realized what was happening and turned off cruise control. Acceleration factor was set to normal, I then set it to eco Dec 19TH. Cruise control on, lane centering on cruise set at 70 MPH, distance at 2 bars. Passed a semi that was doing less than 70 MPH. I now had a pack behind me and another pack a good ways in front of me. Moved back into the center lane where I passed the truck. Cruise started accelerating, at 77MPH turned the cruise off. My foot was not on the accelerator. Cruise acceleration was still on eco mode. Speed then decreased as expected. I now have 2 instantaneous of where the cruise control accelerated the vehicle passed the set speed. I now have 1 instantaneous of where the vehicle would not stay in its lane. Note. I like my Subaru Outback very much. It is quiet, comfortable and easy to drive. However, I believe the incorrect functioning of the vehicle on the above two dates warrant documentation for further safety investigation. Neither the dealer or Subaru has yet been informed

•Driver’s window failing to properly and completing retract. This has been particularly troublesome in the bitter cold of Northern Minnesota. On each visit to Subaru I have requested that the window be repaired. All efforts have been unsuccessful. •Battery failure without cause or prior warning signs. On previous visits the Service Center failed to address and resolve the battery problem that I brought. In my most recent visit they referred me to a Legal Settlement action which prevents them from further addressing the battery issue. I brought the vehicle in twice for repair/replacement of the battery. Not resolved. •Eyesight Driver Assist malfunction. Upon presenting the issue, the Service Manager suggested that the cause was sunlight hitting the sensors and he did not work on the issue. Even when I noted that the problem happened in the evening as well as during the daytime, no response. •Check Engine Warning Indicator signifying any number of important malfunctions while also causing Cruise Control, Eyesight, RAB, and other critical, electronic systems to deactivate. More importantly, the Subaru Service Center informed me that there is a life-threatening risk associated with the underlying cause of this Check Engine light appearing, and, consequently, they would not permit me to drive the car from the Service Center until necessary repairs and part replacements were made. I have been waiting over two months for the automobile to be repaired and returned to me. I had previously brought the vehicle in specifically for this issue. At that time the Service Center failed to correct the problem and suggested it would disappear on its own (the warning light would turn off after a number of ignition starts). When I requested that they clearly understand the problem and fix the lighlight warning, the manager refused to continue to work on the vehicle.

There has been an ongoing problem with the vehicle electronics the dealer has reprogrammed the electronic controls 4 times in the year since I bought the car. The last reprogramming was due to a NHTSA recall. The system was better for a couple of months since the last reprogramming but on Monday 4/19/21 at 5:58 PM the same problem reoccurred the electronic screen in the middle of the dash went black as I was driving at 65 MPH southbound on I-95 in baltimore maryland. The screen and all it functions were off for 4 minutes until it restarted with the initial screen that appears when I start the car. It is a warning screen with a green area to press that I agree with the warning. For 4 minutes I was driving with no access to the controls that are under the direction fo the main screen. The dealer had told me I should take a video of the dash if this happened again but it is hard to take a video while driving in the express lanes at 65 MPH. This is a serious problem that after all these reprogramming activities should have been fixed. When the dealer had installed the revised programing I asked what to do if the same thing happened again and he suggested that I take a video then told me that it won't happen again. Well it did happen again. I imagine I am not the only person to find this reoccurring but I can't be sure of that. It is most disconcerting to think that all of the safety controls that I purchased the vehicle to obtain are out of use for 4 minutes as I am driving on the highway. I had the radio on while driving and suddenly it went off I looked down at the screen and it was black completely off. I assume that all of the safety functions the screen controls also were off. It stayed that way for 4 minutes and then restarted as if I had just started the car in my driveway. I don't know what to do but I believe that this is a safety issue that keeps recurring.

This is a safety issue regarding the durability of windshields. I have had 2 incidents now with my 2020 subaru outback having a cracked windshield. Both times it came on suddenly with at least a foot long crack or more the first time and an 18 inch crack the second time just recently. I reported the incident to the service manager this time and he put me in touch with customer advocacy at subaru who is waiting for a report from the diagnosis on Monday, July 22. The first crack was in March 2024. Prior to the crack happening, I noticed a drip of dried substance running down the inside of my windshield from the top of the windshield. I thought it must be sealant and was going to contact subaru. However, without warning, I pulled out of my garage one morning to find a crack across the driver side of the windshield at least a foot or longer. There had been no incident of any rock hitting my windshield that I noticed and there was no damage to the paint on frame close to where the crack started which was on the outer edge of the windshield. The crack grew larger and crossed over the driver's visibility. I asked if there had been a recall since I thought this was odd and spontaneous but there was none. The service repair person said if a rock chip occurs in the defroster area in the perimeter of the windshield, the windshield will sustain a long crack. So I believed that something like that must have happened in my lack of knowledge of prior issues with subaru windshields. I had a $1000 deductible on my insurance and the repair was over that. Subaru refused to negotiate with State Farm to reduce the price so I paid the entire amount out of pocket. The second crack occurred while I was driving in the rain. I turned off my wipers to find an 18 inch long crack on the passenger side of the windshield starting at outer edge of glass. No incident of a rock chip, no damage to paint on frame.

While driving the car the car's computer/radio/navigation system will randomly shut down. This has been occurring since approx 6500 miles. When this occurs all of the safety systems/HVAC/Rear Camera/Radio/Navigation systems all will fail with the associated warning lights. The car now has approx 9000 miles, this appears to be random occurrences about every 200-250 miles. Dealer states that they are aware of the problem and was told to contact back late June/early July that SOA was going to release a software fix. Well time has passed and nothing has occurred. When driving this car and the failure occurs all of the safety systems are totally inoperable thus the computerized safety systems are not functional. So, far I have been able to maintain full control of the car. The time for the systems to comeback online is highly variable and sometimes I have to stop, and turn the car off for approximately 10 minutes to have the systems return to being functional. For example, the automated cruise control if in operation will fail to operate, the backup camera will be inoperable, the side space warning will fail, lane assist will fail, and so on for all of the safety systems that this particular car has will all fail. Fortunately, I have been able to safely find a safe place to stop, but what happens when this failure occurs and there is not a place to stop/pull over to rest the car/computer. I can't be the only owner/driver that is having this problem(s) they are all interrelated when the master computer shuts down all of the other systems then follow. It is only a matter of time that a potential crash with associated injury and or loss of life can potentially occur. Dealer is unable to replicate and therefore unable to repair/replace parts. Once this failure can be rectified/corrected this is a wonderful car. At this point, I am unable to determine the cause nor am I able to prevent these failures.

Vehicle: 2020 Subaru Outback Onyx/Limited/Touring XT (2.4L Turbo FA24) Component: Engine Lubrication / Oil Pan Sealant I am reporting a manufacturing defect involving the engine oil pan seal on the 2020 Subaru Outback 2.4L Turbo. Upon inspection of fluid accumulation at the transmission joint, a Subaru dealership diagnostic confirmed that the engine oil pan seal has failed. The dealership noted that engine oil is leaking and being forced rearward by airflow while the vehicle is in motion, saturating the transmission assembly. Technician Admission: The service department at the Subaru dealership explicitly stated that this is a "known manufacturing issue" with the FA24 engine series. Financial Concession: To acknowledge the nature of this premature failure, the dealership waived the $185 diagnostic fee, resulting in a $0 invoice (attached). Inadequate Coverage: Despite the dealership’s admission and a repair quote exceeding $1,100 (file is attached), Subaru has not yet issued a recall or extended warranty for this specific 2020+ turbo application, though similar issues with RTV sealant have plagued the brand’s newer engine platforms. The technician confirmed that the leak is significant enough that oil is traveling the length of the transmission. This presents a potential fire hazard if oil contacts high-temperature exhaust components (such as the turbocharger or catalytic converter) and contributes to environmental contamination. This is the Turbo (XT) model. Turbochargers generate much higher heat, which makes an oil leak significantly Subaru National Customer Service has advised me to file this complaint with the NHTSA. I am requesting that the NHTSA investigate the frequency of oil pan seal failures on the 2020+ 2.4L Turbo (FA24) engine to determine if a mandatory recall or extended warranty (similar to past CVT or engine seal settlements) is warranted to protect consumers from the high cost of a documented manufacturing flaw.

As my husband & I were traveling to Augusta, GA on Memorial Day weekend with our niece, we approached the [XXX] outside Chattanooga, Tennessee in heavy traffic and heavy rain on Saturday [XXX] 2024 at approximately [XXX] When we stopped for a small accident ahead of us, the “auto stop-start engine” feature stopped the car engine as normal. However, almost instantly, all of the electronics in the car appeared to fail and the car would not restart. The dashboard indicated that Eyesight and RAB were disabled and to "check the owner's manual." Normal traffic quickly resumed around us, but we were stranded in the #2 lane with several close calls of a rear-end collision--not to mention the cars at risk swerving to avoid us. My husband is a retired firefighter & our niece is a nurse in Los Angeles. Frankly, we were terrified! We were stranded on the interstate in the #2 lane for about 20 minutes before being pushed into the "gore zone" between [XXX] & [XXX] by a TDOT truck. We spent about 40 minutes in the gore zone where we were nearly hit twice by cars driving across the zone. We were finally towed to Crown Subaru in Chattanooga, TN and arrived there about 11:40 a.m. The general manager of the dealership, Keith Aviles, told us there was a sudden, massive failure of a battery cell controlling the electronics of the car, and the battery was replaced. We never had any indication or evidence prior to this incident that there were issues with the battery. Also, we have never received a notice from Subaru about battery problems. However, we are now aware that Subaru settled a class action lawsuit to avoid a recall of these batteries. I have notified six friends who own Subarus. Three have had issues with their batteries, but were also unaware of the class action lawsuit. This is absolutely shocking for a vehicle manufacturer that touts safety to sell vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The problems I have had or currently have with my vehicle are as follows: 1. On or about November 17, 2022, multiple dash lights, including the check engine light, came on while idling in a parking lot. I turned the engine off for a few minutes and when I restarted the car the lights didn't come back on. I took no further action at that time 2. On November 17, 2022, when starting the engine for the first time that day, numerous lights came on on the dash. The engine was idling and there appeared to be some braking/stuttering not initiated by the driver of the car when it was being driven. The car was returned to our home garage after being driven approximately 1/10 of a mile and another vehicle was driven that day. The Subaru dealer advised to drive the vehicle to his shop in Miami. We took it to Subaru on November 20 and they fixed it that day. The technician said that “The technician completely placed the sensor and told us that the car was fixed. 3. On November 29, 2022, many dash lights, including the check engine light, came on when starting the vehicle for the first time during the day. The engine was more or less idling. The car was driven and the lights eventually went out on their own while running errands. We took the interior to the Subaru dealer. They said the battery would need to be replaced and adjustments made and we returned the Outback to the Subaru dealer on November 29, 2022 for maintenance. They changed the battery and the star/stop and returned the car 3 days later 4. You were driving on the interstate when you started to brake accidentally. This occurred on southbound I-95 just north of boca raton with 2 children in the car as passengers. All the dash lights came on including the check engine light. Less than 10 seconds later, the car began to brake against the driver's will. The interior slowed to 20 mph in less than 100 yards. The vehicle continued to resist my attempts to accelerate.

On 3 separate occasions, my transmission has switched from automatic mode to manual “Auto-stick” mode on its own with no input from me. There were no warning lamps or error messages, and the gearshift was still firmly in Drive. This has resulted in 3 near-miss accidents because the car landed in 1st gear even though I was going about 30 mph each time. From my experience driving manual transmission vehicles, I know what happens when a moving vehicle is suddenly jammed into 1st gear—it comes to an immediate, violent stop. On all 3 occasions, I was lucky not to have other cars behind me. But I know I won’t be so lucky forever. Sooner or later, I will be rear-ended when this happens. I have taken the car to the dealership twice for inspection. They told me that they had never heard of nor seen any vehicle doing what I described. Technicians drove it 7 miles and reported no incidents. I knew it was unlikely to happen on command since it has occurred 3 times in 32,000 miles. They told me that Subaru requires dealerships to reproduce issues before undertaking any repairs. Therefore, they returned the vehicle and told me that it absolutely could NOT change modes unless I had bumped or moved the gearshift. Less than 2 weeks later, the defect happened for the third time. I returned to the dealership and insisted they look further into the problem. I involved the Service Dept manager so that my complaint might be taken more seriously. There is an open recall on the transmission for slipping but they said the 2 issues were unrelated. This time they kept the car for a week and drove it 46 miles. They connected a diagnostic computer to the transmission while driving it. But again, I was told since they witnessed no problems, they could do nothing more. I showed them a blog on Edmunds.com from Subaru owners reporting this exact issue beginning in 2011. Owners have taken this to Subaru many times but new cars still do this. Please help. I’m at my wit’s end. Thank you.

- Driver and Passenger window stuck down (won't close) in extreme cold temperatures - I feel my safety is at risk because I had to drive my car miles in frigid temperatures with my window stuck open. - My dealership acknowledged the problem, but were not able to reproduce it as it was 59 degrees when I took it in. - My vehicle was not inspected by anyone other than the dealer - I had no warning of the problem I have a 2020 Subaru Outback Limited. Since I bought the car, there have been multiple incidents where the driver or passenger window got stuck open after being rolled down on very cold days. Several years ago ,shortly after I bought it, my Subaru dealer explained to me this was happening because Subaru changed the rubber content in the window gaskets to a harder rubber. Then, when there is dirt on the insides of the gasket, the gasket drags on the window and the actuator opens the window because it thinks it detected it was closing on something it was not supposed to close on. The fix to be able to close my window was to take a screwdriver and a T-shirt or thin towel to clean the insides of the gasket that touches the window. Subaru knows about this problem. As this is a safety hazard and dangerous in cold weather, I do not understand why there has not been a recall. I took my car to the dealer today. I was told that it should not happen again if I keep the gaskets clean. As a Subaru is supposed to be made for offroading and extreme weather conditions, I would think that something as basic as being able to open and CLOSE a window is not too much to ask. Do you really expect me to clean the inside of window gaskets to keep my windows from sticking? That is just trying to normalize a problem that should not be not be normalized. My passenger window got stuck a couple of weeks ago and I had to drive home 7 miles with it open when it was 0 degrees out. I tried to clean the gaskets using a screwdriver and a rag, but it would not work. Please recall!!!

9/20/26 my 2020 Subaru Outback experienced repeated electrical failures followed by loss of power-steering assistance. The underlying failed component is unknown. The vehicle is parked and available for inspection. While driving, the vehicle intermittently lurched/jerked as the center display went completely black and restarted and EyeSight repeatedly became unavailable and returned. After stopping for fuel, I attempted to restart the vehicle. It initially started and then became completely electrically unresponsive: no response from the push-button start and no accessory power. Electrical power unexpectedly returned after I opened the driver's door, and I was able to restart the vehicle. Later, while the engine was continuously running in a parking lot, the display repeatedly blacked out and restarted while EyeSight repeatedly became unavailable and returned. When I shifted into reverse, the vehicle began jerking and power-steering assistance failed. The steering wheel became extremely difficult to turn and jerked in my hands, preventing me from properly completing the reverse maneuver. I shut the vehicle off and restarted it, which temporarily restored steering. This unpredictable steering failure put me, my two children, and other road users at serious risk. After restarting, I had to travel 65 mph on a highway to get home. Had steering assistance failed again at highway speed, I could have lost lane control or been unable to avoid other vehicles or road users, potentially causing a serious or fatal crash. The vehicle has not yet been inspected for this incident. The repair facility has been notified and I intend to have it towed because I consider it unsafe to drive. Six weeks earlier, the facility inspected the battery, terminals and cables and marked them satisfactory. Prior warnings included EyeSight becoming unavailable, the display blacking out/restarting, and vehicle lurching. I observed no separate steering warning before steering assistance failed.

I have had to call Subaru Roadside Assistance at least five occasions. Randomly on occasion, when I go out to use my Car, I find my vehicle locked with the battery drained. Everytime it happens the dealer gives me a loaner vehicle while they try to troubleshoot the problem. Every time they say they cannot not find a power drain. The service department then said that I must have bumped the rear dome light and that drained the battery. I am pretty sure I did not bump the light so this last time I taped that dome switch with clear tape so that could not move. This morning 12/15/21 my started fine. I drove more than 50 miles to the VA Hospital in Tampa. I stopped my car a line for a pre-op COVID check. I turned the car off 5-10 minutes and when the line of cars moved again and I went to crank the car up again, it would not start. I got out and called Subaru Roadside Assistance and got locked out. I used my hidden key in the Fab. Subaru brought a gallon of gas which was not the solution and then he told me to try to start the vehicle. He said the battery was drained (which is strange because had just drove fifty miles to th location and the alternator should be keeping the battery full). He the connected a battery power pack jumper and successfully jumped the car. I have faithfully waited and been patient with Cannon Subaru explanations and reasons to no avail. I explained to a sales representative that my 2020 Subaru Outback Limited is a Lemon and I want to exchange it for a new car (Under the Lemon Law) or get my money refunded (I paid almost $37,000 cash for the vehicle). I was given Subaru of America's phone number 1(800)782-2783, and was told to contact them for a resolution. I was given a case number(1-7056862051) and was told a case manager would call me in an hour or two, which is yet to happen. I purchased my vehicle on June 22, 2020 and I am filing this complaint form to protect my rights under the Lemon Law, and the NHTSA. This about the fifth Incident.

I purchased an Subaru Outback touring edition, with a turbo 4 cylinder engine, on February 8, 2020. My battery failed in 3/20, on 4/15/20 Diablo Subaru of Walnut Creek replaced the dead battery. In March of 2022 my battery died again. I was told the rear cargo light had been left on and that drained the battery. They recharged the battery and said the battery was good. After this event I bought a small battery operated jump starter to keep in my car. We went on vacation for 2 weeks, August 24, through September 7, 2022. The first time I tried to start my car it would not start. I turned of the climate control the radio and the infotainment screen and verified that none of the interior lights were on before turning the engine off. When I returned to the car it started reluctantly. Before exiting my car at home I again made sure that the climate control, radio, and infotainment screen and all lights were off, before turning the engine off. The next day it didn't start. I jumped it again then ran one errand and it reluctantly started, at home I left the car running before my next appt.. I returned to the car after the appt. and the car would not start. I jumped it again and drove home. I left it running for one hour at home, and went through my routine insuring everything was off. The next day it didn't start. Other electrical problems happen intermittently since buying the car. Periodically the infotainment system touchscreen will not respond to touch. or the screen goes blank and unresponsive. It may come back on in a few minutes, or I may need to leave the car off for one or more hours for the screen to come on. I complained to the dealer in 2/21. The dealer reprogrammed the "CPI". This didn't resolve the problem. I took it back 5/11/21 with no resolution. Since 3/16/22 there have been random electrical problems; warnings that ABS is off; Airbags are off; warning to watch the road that won't turn off while driving; seatbelt bell on, with belts fastened.

The electronic controls black out while driving the entire center screen and electronics shut down disabling the warning lights and I think also the electronic systems that function to control the safety warnings and functionality. This has been a problem on an ongoing basis since the purchase of the vehicle. This has been "repaired" multiple times by the dealer under the direction of Subaru. There was a recall earlier this year that was supposed to correct the problem it added some functionality, but primarily this recall reprogramming of the electronics was supposed to correct the blacking out of electronics and the disabling of the safety systems. The recall reprogramming has not corrected the problem. When I complained to Subaru they suggested that I take a video of the failure when it happened. I explained that this was not possible because I was driving at 70 MPH when it happened and could not just grab my phone and start a video while driving on I-95. Last week I was able to get a video of the failure as it happened while my wife was driving and I was a passenger. The entire panel blacked out and she pulled to the side of the road and I took a video of the 4 minutes the system was out. I will attach this video to this report. In addition there is an additional problem that occurred related to the lane keep assist function. There are four options to configure this function they are: 1> OFF 2> Warning Buzzer Only 3> Lane Keep function Only 4> All Functions. My understanding of the operation of this system has one function that shuts the system Off that is obviously the OFF function. #2 although only a buzzer has the system on, #3 has the functionality working but no warning buzzer (my preferred choice) and #4 that has all functions operating both warning buzzer and lane keep functions. My concern is that if you use #3 the system shows a warning light on the dash that shows the system if OFF. I have video of the electronics but don't know how to upload it.

I purchased the lease for the vehicle in January 2020. I first notified Subaru in Austin of an obvious "glitch" with the computer operating system in April 2020. The "glitchy" OS challenges came and went, I would notify Subaru and they would remedy the issue with a "patch" update at the service center. On April 29 2022 a clear night and a suitably clean vehicle, the RAB system completely failed to recognize/notify/respond to a mailbox behind me, upon impact the mailbox broke the rear windshield. on June 28 2022 the vehicle fails to start, and is "surging" completely draining a new jumper box, and then promptly burning it out, the box will no longer operate. Put in a new battery(#1), make an appointment for service on the vehicle. The dealership replaces the battery(#2), computer updates are completed. Vehicle goes to the body shop for the rest of the work to be completed. 28 days later, I arrive to pick up my vehicle, all work is complete. However the vehicle will not start (again) Auto body shop replaces the battery(#3).on 9/23/2022 after dark, my Subaru Outback 2020 Limited, stops and puts its Parking break on., all dials spike, then dies, rear hatch signal goes off continuously, regardless of its actual state of open/close. The vehicle refuses to jump with a new jumper box. Outback 2020 is successfully jumped by a newer vehic. New battery installed(#4). 9/29/2022 another appointment at Subaru service center to look at my vehicle, they swap out the battery(#5) and update computer. Upon pickup vehicle is without trailer lights, 3 airbag lights on, ABS light on/off. 10/17/2022 appointment at a different service center for an Oil change service, 10/18/2022 diagnostic check appt, 3 blown fuses found. 11/16/2022 Austin service, found many lost comm. codes.- reprograms , engine control module. Outback 2020 intermittently has problems opening and closing hatch/windows, display loading issues, many warning/hazzard lights & signals on/off (from April 2022- present day.)

On [XXX], I was driving east on [XXX] on the North side of Toledo Ohio close to the intersection with [XXX] . The "Check Engine" warning came on, all the vehicle "Eyesight" functions were automatically turned off, and Pre collision braking and Pre collision throttle control features were activated. There was no danger of a collision at this time, but all of this left me stranded in the middle of this busy four lane highway. I was able to literally crawl to the shoulder of the road. I was not hit, but it was just good fortune that prevented that. This is where my safety was at greatest risk. After about 10 minutes during which I started and stopped the car numerous times, the pre collision braking and throttle were deactivated and I was able to drive the car. I located the nearest Subaru dealer (Yark Subaru Toledo, Ohio) and drove there. The cause of the Check Engine light was diagnosed as a failure of the Thermal Control Valve. I had received a letter from Subaru dated May 1, 2024 stating that this part might fail and extending the warranty for this part. That letter specifically stated that nothing needed to be done until the part failed. There was no mention of the fact that the car would be disabled when it happened. Part was eventually replace on July 1, 2024 two days later. Since then I have spoken to 3 people at Subaru of America seeking to understand why a Check Engine situation caused the vehicle to be disabled. I also asked the Service Advisor at Yark Subaru to explain. They have all been friendly and attentive, but they cannot or will not give an explanation. My main concern is that a Check Engine situation may cause this Pre Collision shut down to happen again. Based on the danger I was in when this happed, I think that there should have been a recall and the Thermal Control Valve replaced before failure. To be clear, the repairs were completed under warranty and Subaru has sent me a $350.00 coupon for future service. INFORMATION REDACTED PURSUANT TO THE