Samsung Galaxy S23 Ultra. Model name - SM-S918U

SaferProducts.gov consumer incident report 20110815-111F0-2147476226. Severity: Incident, No Injury. Matched catalog product: Samsung Galaxy S23 Ultra. Model name - SM-S918U. Source model text: SCH-U450, SKU: SCHU450MRV.. Incident: This incident happened in the morning. The phone had been charging overnight, as I do every night, and I went to go unplug the charger from the phone when I realized the phone was incredibly hot. It was so hot that I could not even try to hold it or I would be burned. The phone eventually restarted itself, as I believe it overheated. A few days later, this incident happened again as I was entering the car. Luckily, I had my phone in my car's cup holder. Again, the phone was incredibly hot to the touch. If the phone would have been in my pocket or on my person, I would have been burned.

SaferProducts.gov consumer incident report 20201008-1F7F4-2147369346. Severity: Incident, No Injury. Matched catalog product: Samsung Galaxy S23 Ultra. Model name - SM-S918U. Source model text: RF268ABWP. Incident: I am wanting to report my Samsung French Door refrigerator. The manufacturer date is September 2010. I purchased this in November 2011. This fridge has had issues since day 6 of owning. Samsung is aware they have issues with this product and will not recall it. The ice maker up top freezes and also leaks constantly. The leaking has caused mold on the inside and outside of the ice maker. The compressor makes a winding noise. The food will be up to temp one day and then the next day the thermometers will read up to 20 degrees warmer than the unit is displaying! This has caused multiple food items to spoil and go bad. We have had several tummy issues due to the unsafe and unknowing temperatures.

SaferProducts.gov consumer incident report 20240815-26BAB-2147337201. Severity: Incident, No Injury. Matched catalog product: Samsung Galaxy S23 Ultra. Model name - SM-S918U. Source model text: ME21M706BAS. Incident: I woke up in the middle of the night to the smell of smoke. I ran downstairs and saw a smokey haze in the kitchen. There was smoke coming from the microwave. The exterior was hot to the touch. The glass turntable was so hot it was untouchable. I unplugged the microwave immediately - felt the cabinets which were hot but not smoking. I later called Samsung to see if there was a recall, their only comment was "it's not under warranty". Didn't ask for details or seem to care there was a potential fire hazard.

SaferProducts.gov consumer incident report 20250809-CFE25-2147328797. Severity: Incident, No Injury. Product: Samsung Galaxy S23 Ultra. Model name - SM-S918U (Product name - Galaxy S23 Ultra Model name - SM-S918U Serial number - R5CW505HNXX). Incident: Subject: Urgent Safety Hazard Swollen Samsung Battery Hello, I am reporting a serious safety issue with my Samsung phone. I purchased it about two years ago, and recently the battery started swelling. The swelling is getting worse every day, and I am concerned it may explode or catch fire. I rely on this phone daily and have no other device to use. The swelling has caused the phones body to separate, and it now feels unsafe to handle. This is a manufacturing defect and a fire hazard, not normal wear and tear. I request that Samsung immediately replace the battery (or the entire device) at no cost and investigate this issue to prevent harm to other customers. This complaint has also been submitted to the Consumer Product Safety Commission (CPSC) and the [REDACTED] for record and follow-up. Please treat this matter as urgent. Thank you, [REDACTED] Product name - Galaxy S23 Ultra Model name - SM-S918U Serial number - R5CW505HNXX [REDACTED] [REDACTED]