Kenmore 796.29002000

SaferProducts.gov consumer incident report 20130110-2C662-2147460002. Severity: Incident, No Injury. Matched catalog product: Kenmore 796.29002000. Source model text: 29002000. Incident: My washer continues to easily become unbalanced with any large load or small load with an article that becomes heavy when wet. For example a bedspread for a kingsized bed may require an adjustment on my part to rebalance the load two or three times to get through a wash cycle. The same thing happens with a small load if there is a shirt that retains a lot of water that one article will cause the entire load of five or six items to become unbalanced multiple times during the wash cycle. It will cause the shaking noise or stop the wash cycle. This has happened too many times to count and until I saw the recall I thought this was SOP for this type of washing machine.

SaferProducts.gov consumer incident report 20130320-25B0C-2147457689. Severity: Incident, No Injury. Matched catalog product: Kenmore 796.29002000. Source model text: Kenmore Elite - Model 79629002000. Incident: I have a Kenmore Elite Washer that is on recall. It has been shaking excesivly. We recieved the recall notice and had the software reflashed, the problem continued. After a few weeks the washer was vibrating excesivly when it stopped and gave an error code of DL. This error code casused the door not to open. I called sears and have explained the situation. They continue to send technicians who are only able to reflsash software, something that can not be done due to the DL error code. It turns out that this code is due to a broken latch. It has been several days, several appointments and hours and hours on the phone and my washer is not fixed and my clothers (several hundred dollars worth) are stuck inside, likely mildewy and ruined. I went in to the store and and the brand central manager listened to my story, did not take down any notes and told me that she would try to contact me in a couple days. Not happy

SaferProducts.gov consumer incident report 20161011-E8AA9-1600308. Severity: Incident, No Injury. Matched catalog product: Kenmore 796.29002000. Source model text: 79629002000. Incident: Back in late July, my top loader Sears Kenmore Elite Washing Machine exploded, the top blew open and it flew against my dryer. I am lucky I was not near this machine at the time it exploded. It is a top loader machine, model number 79629002000, serial number 205KWEL42996. I looked up recalls on Sears Kenmore and I thought it may be included in the washing machines that were recalled by Kenmore, but was told this machine model was not. It still exploded during the spin cycle and as I said, I was lucky I did not get hurt by this. I took photos of the machine which I enclose with this email. I also called the Sears Repair Department and they came out and looked at it and could not believe that this happened and the repairman took a video of it and said he never saw anything this bad. The washer tub came completely off its axel and rammed into the side of the machine. My husband and I thought that someone crashed into our house as this was such a loud bang and explosion, we both were afraid something bad happened. When the Sears Repairman came a few days later, I was charged a $99 visit fee (which I feel I shouldn't have been charged) and was given an estimate of repair at the cost of $821.54 (copy enclosed) as this was not covered at all by the recall of these type model machines. I was told that Sears doesn't make the outer casing of this machine any longer. I declined repair services of course as the cost of repair is way too high and I can purchase a new washing machine for t

SaferProducts.gov consumer incident report 20160920-02416-1595359. Matched catalog product: Kenmore 796.29002000. Incident: (09/19/2016) The consumer stated that had put a load of clothes in she washer. About three hours later, the consumer she walked out in the garage (where the product is located) and saw that the washer was turned around backwards. The top of the washer was on the ground. Metal and plastic parts and pieces were strewn all over the garage. Also, the drum of the washer had broken loose on two corners of the interior of the washer.

SaferProducts.gov consumer incident report 20210326-2BDED-3149074. Severity: Incident, No Injury. Product: Kenmore 796.29002000 (top load washing machine). Incident: 2/2021: The washer started leaking water underneath and shaking excessively. Prior to this incident, the consumer never had any problems with the washer. He called [REDACTED]. 2/12/2021: [REDACTED], sent out a technician, who examined the machine. The tech. (name unavailable), told the consumer that he could not work on the machine, because it was under CPSC Recall# 13-073. NOTE: He purchased the machine from Sears, but they have been closed for several years. 2/12/2021: The consumer called Sears Customer Service, and they sent out an authorized technician. 3/18/2021: The manufacturer authorized technician came and applied the recall remedy repair, to the machine (Service Order # [REDACTED]). Once the technician installed the replacement rods, the machine sounded better than it had before. It was definitely a lot quieter, but the tech. did not fill it with water before leaving. 3/20/2021: The consumer tried the washer 2 days after the repair, and when it reached the �spin� cycle, water started pooling up on the floor, underneath the machine. At that point, he stopped using it. He is concerned this could present an electrical or fire hazard.