Motorola VIP2250

SaferProducts.gov consumer incident report 20181019-643B0-2147384926. Severity: Incident, No Injury. Matched catalog product: Motorola VIP2250. Incident: At 6 am October 18, 2018 we noticed a 1-2 inch flame emitting from the top of our Motorola Cable Box Model VIP2250. This was issued to us by AT&T as part of our U-Verse contract. As soon as we saw this, we unplugged the unit and took it to a safe place.

SaferProducts.gov consumer incident report 20151230-86BC8-1542808. Severity: Incident, No Injury. Product: Motorola VIP2250 (DVR Recorder). Incident: 12/13/2015 - The consumer was watching television in her bedroom when her daughter told her that she smelled smoke. The consumer and her daughter looked everywhere in their condominium because they could not locate the source. Eventually, the consumer and her daughter came back into the bedroom and noticed smoke coming out in sparks from their DVR recorder. The consumer contacted ATT and was informed they would send out a Service Technician to inspect the unit. 12/14/2015 - The Service Technician inspected the wiring to the unit and the unit itself and determined that unit was at fault. He replaced the unit and took the original one with him. The consumer asked if she could keep the unit but was told that that would not be possible. 12/16/2015 (Approximate) - The consumer contacted her local Fire Department and they referred her to the U.S. CPSC. The consumer indicates that the unit is plugged in 24/7.