Samsung Class Crystal UHD AU800 UN65AU8000FXZA

SaferProducts.gov consumer incident report 20240516-B296F-2147339186. Severity: No Incident, No Injury. Product: Samsung Class Crystal UHD AU800 UN65AU8000FXZA (65" Class Crystal UHD AU800 (2021) UN65AU8000FXZA QLED S). Incident: Decid presentar un informe a la Comision de Seguridad de Productos de Consumo de los Estados Unidos debido a mi profunda preocupacion por la seguridad del televisor Samsung modelo UN65AU800FXZA, el cual experiment problemas graves en mi hogar en Miami, Florida. El sbado 11 del mes en curso, mientras se usaba el televisor, la pantalla se dejo de ver por la mitad y luego se apago por completo. Note que el televisor estaba extremadamente caliente, lo cual plantea serias preocupaciones sobre posibles riesgos de incendio y seguridad personal para mi y mi familia. Como usuario principal del televisor en nuestro hogar, seguimos todas las instrucciones del fabricante para su uso adecuado. Aunque afortunadamente no hubo lesiones fsicas como resultado de estos problemas, la posibilidad de un incendio debido al sobrecalentamiento era una preocupacin real . Por lo tanto, presento este informe con la esperanza de que se tomen medidas para abordar estos problemas y garantizar la seguridad de los consumidores en todo el pas. ---FROM SPANISH--- I decided to file a report with the U.S. Consumer Product Safety Commission because of my deep concern about the safety of the Samsung Model UN65AU800FXZA TV, which I experienced serious problems in my home in Miami, Florida. On Saturday the 11th of this month, while using the TV, the screen was cut off in half and then turned off completely. I noticed that the TV was extremely hot, which raises serious concerns about potential fire hazards and personal safety for me and my family. As the primary user of the TV in our home, we follow all the manufac

SaferProducts.gov consumer incident report 20240621-40C53-2147338475. Severity: No Incident, No Injury. Product: Samsung Class Crystal UHD AU800 UN65AU8000FXZA (65" Class Crystal UHD AU800 (2021) UN65AU8000FXZA QLED S). Incident: I decided to file this complaint due to a persistent issue with a Samsung TV model UN65AU800FXZA, which I previously reported in Report No. [REDACTED] published on SaferProducts.gov. Following my initial report, Samsung sent technicians to remove and repair the TV. However, after the repair, the TV still has serious problems: Overheating: The TV continues to overheat excessively, which could potentially cause a fire. Partially lit screen: Even when the TV is turned off, part of the screen remains lit, causing continuous electricity consumption and posing an additional risk to the user. Despite contacting Samsung again, the company refuses to take responsibility, even though they performed the repair. Instead, they want to charge for another inspection of the device. My primary concern is to prevent anyone from being injured or losing their life due to the manufacturer's negligence. I believe this situation is serious and requires the CPSC's intervention to ensure consumer safety. Thank you for your attention and I hope the necessary measures will be taken to address this issue.