Volkswagen ID.4 2024

The car's turtle light was on, and the car started moving slowly with instructions to part the car immediately. I brought the car to the service on 10/18/2024, and they could not diagnose it after 3 hours. I returned the vehicle on 10/21/2024 with the same complaint, and the car has been at the dealership service since then. VW instructed the service to replace one battery module, which did not solve the problem. Now, the service is waiting on different back-ordered parts, and there is no timeline for the arrival of the parts, nor are they sure this is the resolution.

I was driving my 2024 ID.4 S when an error popped up stating that I needed to “clean front parking sensors” and “maneuver braking is unavailable.” At my earliest convenience I attempted to clean the sensors but the issue persisted. Upon consult with the dealership I was informed that the sensors have a tiny rock knick and my front sensors need replacing. This was a $1700 repair. The vehicle is only a year old and has been driven very carefully. My concern is that. Volkswagen Auto Group uses cheap sensors print to failure and as a result my emergency maneuver braking feature is at risk of not working.

To start, have requested the vehicle paperwork many times and the dealership has failed to give me a copy. The real problem started when i took my EV to get checked as the battery was not lasting long, they said it was normal, took it again as it stopped charging on type 1 and 2 chargers, they now said it was the Onboard charging module. Also had to take the vehicle for a recall a few months ago as it had faulty door locking sensors. I feel unsafe to drive the car as a new problem appears every couple of months and VW is not reliable, my vehicle only has 7000miles in over a year and i have taken it to the dealership 3 times for safety issues

The contact owns a 2024 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was not yet available. Additionally, the contact stated that the vehicle failed to charge intermittently. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The contact was concerned that the charging failure was related to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown. Parts distribution disconnect.

The contact leased a 2024 Volkswagen ID.4. The contact stated that the brake pedal was depressed to the floorboard, and there was a loss of pressure on the brake pedal. The contact stated that the vehicle continued to roll but eventually came to a stop. The vehicle was taken to the local dealer on three occasions, who was unable to determine the cause of the failure. The vehicle was taken back to the dealer and was test-driven, and the dealer determined that the ABS was offline. There were no fault codes retrieved. The contact stated that the brake booster was inoperable. There were no warning lights illuminated. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 500.

The vehicle's emergency communication system (SOS button) and CarNet connectivity completely failed, disabling critical safety features. ​Repair History: ​First Attempt: The vehicle was at the authorized dealer (Volkswagen of Union, NJ) for 2 days. They replaced a communication module but released the vehicle to me with the SOS system still non-functional and without verifying the repair. ​Current Status: The vehicle has been back at the same dealership for over 14 days (Total cumulative days out of service: 16+ days). ​The dealer has failed to fix the safety defect and also refuses to address a persistent internal brake pedal noise, dismissing it without proper diagnosis. This vehicle is currently unsafe to drive as it cannot contact emergency services in the event of a crash

The contact owns a 2024 Volkswagen ID.4. The contact stated that while his wife was driving at an undisclosed speed and attempting to slow the vehicle, the brake pedal was depressed; however, the vehicle failed to slow immediately. The contact stated that his wife was able to bring the vehicle to a complete stop by pump the brake pedal. The contact stated that while his wife was depressing the brake pedal, the radio volume was not working as designed, the windows were rolling up and down independently, and the headlamps were not functioning as needed. There were no warning lights illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 3,000.

When stopping on an incline: the vehicle comes to a stop with the brake pedal. If you let up on the brakes, the vehicle will start rolling backwards because the brakes are not creating enough pressure to hold the vehicle and the electric motor has disengaged to save energy. The infotainment screen will even recognize the vehicle is rolling backwards and engage the rear-view camera even though the vehicle is still in drive (D or B). I have almost rolled into several cars and pedestrians because the vehicle was rolling backwards unexpectedly. The vehicle does have an "Auto-Hold" brake feature but it only engages when the brake pedal is depressed to a certain point, which is further than it takes to bring the vehicle to a stop. I have also rolled forward unexpectedly having thought the auto-hold feature was engaged.

I purchased this vehicle a week ago, and it has only 300 miles on it. The problem: The charging port flap does not open, and therefore, the vehicle cannot be charged. I checked online, and there are many, many cases of this happening in VW vehicles; it is not restricted to EVs. Why is this a safety issue? Imagine you are in the middle of the night or under inclement weather conditions while going somewhere and you stopped to charge the battery. Since charging port does not open, you cannot charge the battery. You are stranded, stressed and exposed to potential crime, bad weather and aggravation of health problems that can lead to stroke and death. Why does VW use this defective charging or fueling port flap in spite of countless incidents of its not opening? Please issue a recall and force VW to install a working fuel port flap.

I am reporting an unresolved safety recall (NHTSA 26V030, Volkswagen recall 93EA) involving a high-voltage battery defect with potential risk of fire. My vehicle (VIN: [XXX] ) was purchased in the United States but is currently located in Santo Domingo, Dominican Republic. The authorized Volkswagen distributor in the Dominican Republic has confirmed they are unable to perform the recall repair, as they do not service electric vehicles. As a result, I am operating a vehicle with a known safety defect and no available remedy, despite this being an active safety recall. I have contacted Volkswagen and requested assistance, but currently no solution has been provided. I am requesting guidance and intervention regarding how manufacturers are expected to address safety recalls for U.S.-sold vehicles located outside the country. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that inclement weather, the vehicle security system was failing. The contact stated that the doors were unlocking independently, and the alarm system was disarming. The contact stated that the failure was constant. Additionally, the contact stated that the door locks appeared in the locked position, but the doors were able to be opened from the outside. The contact had taken the vehicle to the local dealer who determined that the security system needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The failure mileage was approximately 2,100. Parts distribution disconnect.

ID.4 2024 Pro AWD (Canada) Cannot connect to CARNET (Since June 16 2024, for past 5 days), vehicle breaks suddenly on highway. Dash displays approaching intersection but there's no intersection. Traumatizing experience. 1. Vehicle was connected to Google map, but VW insists on trusting their own navigation system (even though it's not working). 2. No way for user to connect the car's network to be "online" using personal cellphone data. (Forcing user to buy CARNET package, otherwise safety is not guaranteed) 3. For a 2024 EV, vehicle should at least design safety measure for such scenario. If the driver's hands are detected on the steering wheel, and ACC is ON. The car will NOT auto break during intersection. (It doesn't break BEFORE the intersection any way!!!) In uploaded picture taken in an intersection. Connected to google map, but vehicle dashboard displays current road is 100 KM/H zone. (It's a 50KM/H zone). Driver safety cannot be promised!!!!

Car was plugged in to our home level 2 charger waiting to charge (no current was being supplied yet). Alarm went off, I went into our attached garage and checked on it. Heard a high pitch beeping coming from the car, went into it and saw this message (see attached picture). Took picture while waiting for garage door to open so I could back car out of garage and as far down our driveway as possible. Called fire department and then disconnected high voltage battery from under the hood. FD arrived and didn't really know what to do. Alarm continued to go off. Eventually a flatbed arrived and I had it delivered to our local dealer. We use this car in rural VT. The weather right now is single digits or below. We regularly use this to transport our one year old. Had this not happened at home but on a drive, this certainly could have been a much, much worse situation. The car is currently at the dealer waiting to be looked at. The person said I Was the third ID4 to come in over the weekend. They are not currently providing us with a loaner even though we requested one.

The contact owns a 2024 Volkswagen ID.4. The contact stated upon pulling to a parking space and depressing the brake pedal, the brake Auto Brake Hold system engaged; however, the vehicle accelerated unintendedly, and the front end of the vehicle crashed into the side of one unoccupied parked vehicle, and then crashed into the front of a second unoccupied parked vehicle, which hit the front of a third unoccupied parked vehicle. The brake pedal was depressed during the failure, but the vehicle failed to respond. The air bags did not deploy. No injury was sustained. A police report was filed, but the information was not available. The vehicle was towed to Triple A storage facility. The vehicle was then towed to an autobody repair shop, where an estimate of the damage sustained was provided. The vehicle was not repaired. The dealer was notified of the failure, and the contact requested an investigation of the failure. The vehicle was in the process of being towed to the dealer auto collision center. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and sent a data retriever authorization form and an event questionnaire form, which the contact had filled out and returned to the manufacturer. The failure mileage was approximately 3,800.

Subject: Serious Safety and Electrical Problems – Request for Buyback or Replacement Dear [Manufacturer Name or Dealer Name], I leased my vehicle in January 2025, and since the very beginning I have experienced multiple serious problems. Right after taking the car from the dealership, it had an electrical failure — it completely shut down and had to be towed by a tow truck. After that incident, the vehicle has constantly shown computer warning messages such as “switch control deactivated,” “key not recognized,” “rear motor malfunction,” and other system errors. I have taken the vehicle to the dealership several times, and they always said it was due to a recall, but they never gave me a permanent solution. They kept telling me the vehicle was safe to drive. However, on Saturday, November 8, 2025, while I was driving with my family, the vehicle suddenly stopped, started jerking violently, showed a “battery overheating” error, and then accelerated by itself. I immediately called the dealership and took the car there. It is currently in their possession. This vehicle is extremely dangerous for me and my family. I am requesting that the manufacturer or dealer take full responsibility for this issue and proceed with a buyback or replacement under the Lemon Law and warranty protection.

I purchased this 2024 Volkswagen ID.4 as a Certified Pre-Owned vehicle, and the electrical issues began almost immediately after taking ownership. While driving, the main infotainment display will suddenly reset, freeze, or go completely blank. Sometimes the instrument cluster also flickers or freezes during these events. At the same time, I received a “12V battery limited, please drive with care” warning. When the center screen resets while the vehicle is in motion, I temporarily lose access to important driving information such as the backup camera, vehicle status, sound alerts, and sometimes the speedometer. These failures create a safety concern because they remove visibility of warning indicators and essential driving data. The 12-volt system warnings also raise concern that the vehicle may lose power to critical control modules or experience a sudden electrical shutdown. The issues are intermittent but recurring, and started immediately after purchasing the vehicle CPO, which suggests the defect existed before I acquired the car. This appears consistent with other reported electrical and 12-volt system failures on the ID.4. I am reporting this because I believe the issue may be part of a broader safety defect involving the vehicle’s low-voltage electrical system, displays, or charging circuitry.

The vehicle has a recurring door handle/door lock malfunction associated with Volkswagen safety recall 57J9. Symptoms include the vehicle unlocking and immediately re-locking, auto-unlock failure, and difficulty entering the vehicle. All four door handles were previously replaced under the recall (Feb 2025), but the malfunction recurred. On 01/26/2026 I delivered the vehicle to a Volkswagen dealer for recall repair; it was fully drivable at drop-off. During the recall-related software/coding procedure, the dealer reported the procedure could not be completed because the software would not accept the currently installed headlamp modules. A manufacturer Techline case was opened (SK-1561187) and the dealer reported they were advised to replace both headlamp assemblies due to part number incompatibility. After the attempted recall procedure/diagnostics, the vehicle became not drivable and has remained at the dealer continuously for over 30 business days. The manufacturer later denied warranty coverage and closed the case unless the owner pays to replace headlamps (approx. $3,887.79) in order to complete the recall procedure. The door locking/entry malfunction and inability to complete a safety recall repair creates a safety risk (potential inability to enter/exit and vehicle immobilization after recall service). The vehicle is available for inspection at the dealer.

I have been leasing vehicles from VW since 2009, I leased every model they have from cars to SUVs. This is my first time leasing their first electric vehicle, ID.4. Since leasing this vehicle, we've faced multiple issues. First time was the second day after I leased it, the air conditioning wasn’t working at all. This issue was repaired. Then all sort of electrical problems started occurring when braking, including the back window lowering itself, the radio turning on and off by itself, interior lights flickering, the backup camera failing, and rear sensors not working. Additionally, the brakes have twice failed to respond properly, requiring multiple pumps to stop. Despite reporting these problems to the dealership and having inspections performed, no resolution has been found. Also 2 days ago, the rear tire unexpectedly blew out while driving, potentially due to a magnetic field beneath the vehicle pulling metal debris from the road, which may have caused a sidewall puncture. This incident occurred at just 3,221 miles of tire usage. Although it is a known issue, the dealership made me pay to replace the tire, which cost $546. Additionally, a recent safety recall about doors unexpectedly opening while driving greatly adds to all safety concerns mentioned above. These compounded issues make this vehicle very unsafe, and I’m deeply anxious about driving it, and very concerned for my safety and that of others on the road. I urge immediate resolution to these safety and potentially dangerous problems.

While attempting to park in my driveway, the vehicle experienced a complete loss of braking. The brake pedal did not stop the vehicle, and pressing the electronic parking brake switch had no effect. The vehicle continued forward and crashed through my closed garage door. The only reason it stopped was because it struck another vehicle parked inside my garage. That impact pushed the parked vehicle into my garage refrigerator, which then damaged the drywall on the garage wall adjacent to my bedroom. None of the safety systems functioned as expected. The parking sensors did not activate, there were no proximity warnings, and the automatic emergency braking system did not engage. After the crash, I exited the vehicle, but it remained powered on instead of shutting down automatically. It only turned off after I got back into the vehicle and exited multiple times. This incident involved a total loss of hydraulic and regenerative braking, an unresponsive electronic parking brake switch, failure of the parking sensors and automatic emergency braking, and failure of the high-voltage shutdown sequence upon driver exit, resulting in a structural collision. The vehicle has been towed to the dealership and is available for inspection. I am awaiting the dealership's diagnosis and have also reported the incident to my insurance company. No warning lights or messages appeared before the failure. This malfunction created a serious safety hazard and could have resulted in severe injury or death if anyone had been in the vehicle's path.

5/22/2025, Thursday morning I unplugged my car that was parked inside my garage. I sat down, tapped the pedal to turn on my “ignition mode” and within a few moments my windshield shot a massive flame in front of me and began sparking shooting glass from both heating elements. Glass shards landed on my hood and garage floor. My windshield was smoking and the amount of heat generated melted some of the glass around the area where the heating elements connect to the glass on the interior of my vehicle. My dealership fought me hard saying I had a crack that caused the fire and advised me to file an insurance claim for this “accident” and also continuing driving my vehicle that had just caught fire momentarily. Thankfully the fuse blew and that’s why the fire stopped but my concern is how much heat had to be generated to spontaneously combust my glass and then melt it! I refused to accept their response and after an entire day of arguing with VW customer support and the dealership. I repeatedly asked for a diagnostic of my windshield heating element module and the amount of electricity it was giving. The dealership declined to diagnose my car and removed the heated windshield fuse per my request. I spoke with the dealership owner who finally contacted their field service advisor who advised I should not drive my vehicle that caught fire and instead are going to further investigate my concern. I struggle to trust an actual investigation will be performed and hope they do not simply replace the windshield and ignore the safety hazard of my window shooting a flame and combusting glass.

I am filing this formal complaint with the National Highway Traffic Safety Administration regarding a critical safety failure involving my 2024 Volkswagen ID.4. The incident, which occurred on [XXX], involved sudden and unintended acceleration while slowly parking at a Walgreens in Saco, Maine, resulting in a collision with the building. I delayed this submission until the official police report (Saco Police Crash Report #[XXX]) became available on April 21, 2025, to ensure accuracy and proper documentation. Incident Details: •Date/Time: [XXX] •Location: Walgreens Pharmacy, [XXX] •Vehicle: 2024 VW ID.4 (VIN: [XXX] ) •Conditions: daylight conditions, no contributing environmental factors. While shifting from Drive to Park with my foot fully on the brake, the vehicle surged forward twice without accelerator input. IQ Drive, Collision mitigation systems and Park Distance Control (PDC) failed to engage. All driver-assistance features were deactivated. No airbags deployed. Supporting Documentation (attached): •Saco Police Crash Report # [XXX] •Crash scene photographs Prior Warnings: •In August 2024, a powertrain warning appeared; VW service dismissed it as non-critical. •On the morning of the crash, the vehicle emitted an abnormal sound during initial startup Medical Context: At the time of the incident, I was recovering from major cardiothoracic surgery ([XXX]). Though belted, the sudden jolt near my surgical site raised post-operative risks and safety concerns. Request for Action: I respectfully request that NHTSA: 1.Investigate this incident for potential inclusion in a broader pattern of unintended acceleration in the VW ID.4 model. 2.Review related TSBs, consumer complaints, or internal manufacturer field reports. 3.Secure pre-reset data from the vehicle’s ECU and EDR. 4.Notify Volkswagen of its duty to report Thank you for your attention to this serious matter INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I own one of 311 vehicles specifically identified in this recall regarding "misaligned electrodes" and "shifted cathodes" in the high-voltage battery. I am formally requesting that Volkswagen replace all battery modules within the high-voltage pack of the affected 311 vehicles for the following reasons: 1. Systemic Manufacturing Deviation: The identified root cause—faulty stacker machines at the SK On facility—points to a systemic mechanical failure rather than an isolated material defect. Given that these machines were responsible for the layering and alignment of the entire pack, there is no reasonable assurance that the remaining "unflagged" modules do not possess latent alignment deviations that simply haven't triggered a diagnostic flag yet. 2. Safety and Fire Risk: The defect in question is not a performance issue but a critical safety hazard capable of causing thermal runaway. Partial replacement leaves the vehicle owner with a "mixed" battery pack, where older modules may still harbor the same manufacturing inconsistencies, continuing to pose a fire risk to the occupants and the property where the vehicle is parked. 3. Battery Imbalance and Longevity: Replacing only a subset of modules introduces a significant discrepancy in state-of-health (SoH) and internal resistance between new and old modules. This imbalance can lead to accelerated degradation of the remaining modules, reduced driving range, and repeated "Service Required" visits, as evidenced by other EV owners undergoing similar partial module recalls. 4. Diminished Value and Consumer Confidence: The "311 units" designation suggests a high concentration of risk. A vehicle with a history of multiple "surgical" battery repairs due to manufacturing-induced fire risks suffers significantly higher depreciation than those with a factory certified, fully replaced battery system. With 7618 miles it has been in for service 8 times and has had electronic issues for the past 5 visits that are still unresolved.