Microsoft Surface Book

SaferProducts.gov consumer incident report 20220930-68FB9-2147353580. Severity: Incident, No Injury. Matched catalog product: Microsoft Surface Book. Incident: Microsoft Surface Book bulging battery distorting the screen and creating a fire hazard. This is the 2nd one I've had this happen to.

SaferProducts.gov consumer incident report 20211205-205F2-2147358534. Severity: Incident, No Injury. Matched catalog product: Microsoft Surface Book. Incident: Microsoft Surface Book lithium ion battery has bulged. The expanded battery has become large enough to crack the screen and physically delaminate it from the frame.

SaferProducts.gov consumer incident report 20211015-8508D-2147359161. Severity: Incident, No Injury. Matched catalog product: Microsoft Surface Book. Incident: Microsoft Surface Book Lithium Ion battery swelling and pushing against the screen. Swollen L-Ion batteries are a know fire/explosion risk. Microsoft's support is unhelpful and $3k device is out of warranty after 3 years

SaferProducts.gov consumer incident report 20200408-F86AF-2147373015. Severity: Incident, No Injury. Matched catalog product: Microsoft Surface Book. Incident: Fire hazard. Battery bulged in Microsoft Surface book. This is the second one in 4 years. Microsoft exchanged the first one under warranty, after sending me a special fire-retardant box to ship it back to them by ground, 2 years ago. The replacement recently experienced the same condition. Microsoft mentioned a recall and was going to send me an exchange unit, but reneged and would only offer a similar vintage computer for a $600 fee, with 90 days warranty. Microsoft Surface Book serial number 012019161257.

SaferProducts.gov consumer incident report 20171226-3DBA3-2147394283. Severity: Incident, No Injury. Product: Microsoft Surface Book (Microsoft Surface Book (laptop)). Incident: On Friday, December 8th 2017 at ~ 5:40 PM Eastern Standard Time my daughter, who was working on a college paper, screamed to me that her Microsoft Surface Book was smoking and sparking. I ran into the room and immediately unplugged it. Upon a closer look, I could see where the power supply wires were frayed and the Surface had a burn mark. This was extremely concerning as my daughter narrowly escaped being burned (the Surface was in her lap when the unit started smoking and burning) or when unattended the Surface Book could have caught my house on fire. Note: The Surface Book was purchased in 2017 and is only 7 months old. This does not appear to be an isolated incident because if you go on Microsoft's website under Microsoft Store - [ https://www.microsoft.com/en-us/store/d/surface-book-power-supply-unit/920j5rj42kd6?activetab=pivot%3areviewstab#ratings-reviews ] there are numerous reviews about this specific power supply with frayed wires. Further, there is even a history of faulty power supplies with a similar product as Microsoft issued a recall for the Surface Pro power supplies in 2016. I truly believe my family dodged a bullet here in terms of my daughter not getting burned and/or my house being set on fire. I think the pictures are pretty telling as to the danger these power supplies pose. I am reporting this product because a) there is clearly a defect in the power supply as evidenced by the multiple reported occurrences b) I would hope you agree there is a safety issue and begin to take appropriate action so as to mitigate any additional fire hazards or tragedies