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Apple Mac Pro Mac Book HD Retina Display

5 source-linked failure reports. Most reported: Fire / ignition. Typical failure around 1.5 yr.

Reliability signal — · Early signal · data confidence Low

5 confirmed failure reports

Reliability summary

What is likely to go wrong, when it happens, and how expensive it can be — from source-linked failure reports. Counts are reports in our database, not a population failure rate.

Reliability signal

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5 confirmed failure reports · Early signal · Data confidence: Low

Early signal (5 confirmed reports) suggests shorter ownership before failure (typical 18 mo), but that is not enough data for a D or F grade.

Most common issue
Fire / ignition
Typical first failure
1.5 yr
Median of confirmed reports with timing
Median repair cost
—
Reported costs only · market varies
Highest reported repair
—
Not a quote · costs differ by country

What breaks?

Failure types

Click a type in the reports section below to filter.

  • Fire / ignition3 · 60%
  • Overheating1 · 20%
  • Electrical shock / short1 · 20%

When does it break?

Failure timing

Months after purchase, using reports that included timing.

What does it cost?

Reported repair costs

Distribution of owner-reported repair costs— not a quote or guarantee. Labor and parts prices vary by country.

No reported repair costs yet for this model.

Median months to failure

18

Failure reports

5

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Median repair cost

—

Still recommend

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% repaired

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% mfr warranty

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% extended warranty

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% support helpful

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What breaks?

What breaks? · reports

Overheating

Computers (Equipment and Electronic Games) (557)

27 months

Government / agencyIndexed Oct 22, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20240118-26AEF-2147342650. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Apple Mac Pro Mac Book HD Retina Display. Source model text: MacBook Air M1 2020. Incident: My MacBook Air decided to overheat to the point that it melted a plastic table well on the phone with Apple support

UnverifiedEvidence ★★★★☆
View report details

Months until failure

27 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Electrical shock / short

Electric Wire or Wiring Systems (Excl Panelboards Recept (4062)

9 months

Government / agencyIndexed Oct 22, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20140212-1D2B1-2147447295. Matched catalog product: Apple Mac Pro Mac Book HD Retina Display. Source model text: MagSafe 2 adapter for MacBook Pro retina 15". Incident: The MagSafe 2 adapter that was supplied with a MacBook Pro retina sparked and burned. The brick turned extremely hot right before it sparked and burned a hole through the outside shielding material. This product was bought 05/2013 new in a box. To our knowledge there were no cracks found near the base prior to this and it has always been plugged into an appropriate grounded outlet. No damage was done to anything in the home.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

9 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

92%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Fire / ignition

Computers (Equipment and Electronic Games) (557)

37 months

Government / agencyIndexed Oct 22, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20110723-A8A32-2147476943. Matched catalog product: Apple Mac Pro Mac Book HD Retina Display. Source model text: Macbook White 13" Early 2008. Incident: I own an Apple Macbook 13" (White, Early 2008 model) bought in June 2008 that has a batter that is bulging outward. The battery pack is coming apart from the inside. It is like opening up a battery pack to look what's inside. I am using my laptop on a desk as opposed to using it portably on my lap (the way a laptop is used most of the time) since I'm afraid the toxic contents of my battery will leak out. Apple seems to acknowledge the issue, but do nothing about it unless extended warranty ($300) has been purchased for the laptop. There have been various other people with similar issue; some have successfully gotten them replaced by Apple free of charge since it is a chemical and fire hazard, while others (like me) have not been able to do so.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

37 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Fire / ignition

Electric Wire or Wiring Systems (Excl Panelboards Recept (4062)

Government / agencyIndexed Oct 22, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20130131-FE43C-2147459230. Severity: Incident, No Injury. Matched catalog product: Apple Mac Pro Mac Book HD Retina Display. Source model text: MacBook Pro Power Cord. Incident: i have an apple Mac Book Pro 15 inch laptop that came with the power cord (85W). I noticed my laptop was running low on power, so I plugged it in. After about 5 minutes I smelled something burning. I looked around and within about 3 minutes I noticed that the power cord was melted. The internal wire was not exposed and the outer sheath had melted off. The next day I went to work at ESU, east stroudsburg university, where I am a [REDACTED] & a faculty member brought in her power cord (the exact same one as mine) and gave it to one of my co-workers who is the technical specialist. It was burned and melted in the exact same place as mine. It looked almost identical. I took photos of both cords. I called apple to get a replacement and they told me I had to turn in the faulty one to get a new one. I believe there is a serious problem. If I had been sleeping (it was 10pm) at night, both my 5 year old son and I might have perished in a fire.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

Not stated

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Fire / ignition

Computers (Equipment and Electronic Games) (557)

8 months

Government / agencyIndexed Oct 16, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20180521-258DE-2147387829. Severity: Injury, Seen by Medical Professional. Product: Apple Mac Pro Mac Book HD Retina Display (MAC Pro. MacBook Pro 13-inch. HD Retina Display, Silver. Serial No. C02v67ZKHV27). Incident: Responsible Party Contact FCC Materials Only [REDACTED] CEO, Director Apple Inc. Corporate Compliance 1 infinite Loop [REDACTED] Cupertino, CA 95014 Dear: [REDACTED] CEO, Director [REDACTED] I am bringing this situation to your attention. I believe Apple reputation should stand, until I dealt with several of Apples Care Service Team, for 4 months after sustaining substantial injuries. The injuries are substantial enough I under doctor care. Your Apple Care group have been unwilling to replace the second defective computer I purchased at Best Buy. On January 7, 2018 I call in to Apple Care Service because the 3-month-old number 2 computer just burned me and melt down fumes that spray all over me, partly closing my respiratory tract. At that time, I told [REDACTED] to replace it because it will never be any good. And the damage to it depreciated it in value. He said he had to look at it. Yet returned it to me any way. The computer was still having problems. I reported it over and over. Apple Care would only call me back. On other attempt was made to correct the problems. On January 10 Apple repair received the computer. Repair # [REDACTED] and returned to me on January 10. The computer still gets to warm, loose battery power quickly, When I use it irritate and inflame my respiratory tract and fingers and hands again. We have had many discussions about repair or replace to no avail. I don�t have a usable computer now. ECU Compliance Committee: Physical Injury sustained from MAC Pro. I am requesting Materials Data Sheet information for computer components for MacBook Pro 13-inc

UnverifiedEvidence ★★★★☆
View report details

Months until failure

8 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

88%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

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