Samsung Model No. NE58K9850WS

SaferProducts.gov consumer incident report 20130819-0C736-2147452897. Severity: Incident, No Injury. Matched catalog product: Samsung Model No. NE58K9850WS. Incident: my cell was charging on the table I hard a loud pop I smelled smoke the phone melted and the wires burned also burned my table I contacted samssung they refuse to compensate or replace stating its customer damage be advised the damage they have found includes melting which is beyond normal waer and tear they are not doing nothing but lying to cover there own tracks they just apologize for the the combustable device case number is [REDACTED]

SaferProducts.gov consumer incident report 20200528-55D7C-2147372044. Matched catalog product: Samsung Model No. NE58K9850WS. Incident: I purchased a Samsung Smart Fridge under 2 years ago. Since purchasing I noticed black mold builds up quickly no matter how much I clean, and there is always a lot of condensation too. We are newlyweds and this is my first fridge purchase so maybe I was naive but I thought it was normal. Then my ice machine stopped working altogether and froze over and I noticed a lot of mold buildup there too. Per suggestion, I put a thermometer in my fridge to check temperature. The fridge reported the temp as 37 degrees but my thermometer clocked in at 42 degrees, which I think explains the mold and why fresh produce or seafood spoils rather quickly.

SaferProducts.gov consumer incident report 20220308-EA236-2147357316. Severity: Incident, No Injury. Matched catalog product: Samsung Model No. NE58K9850WS. Source model text: 30 CF 4-DR FD SS. Incident: We purchased a Samsung Refrigerator MDL RF30KMEDBSR in 2017 and delivered in 2018. The icemaker has been a continual problem as it freezes. I known problem in the industry, a produce defect not a warranty issue. Although the largest problem is that it will not cool below 41 degrees and continually reads higher with usage. We have had three repair visits (replaced power circuit control board and thermistor) all the technicians have been open that these are known and continual issues with Samsung refrigerators. According to the USDA food should be stored at 40 degrees or less and discarded after 2 hrs. After numerous phone calls to Samsung and promises made but not kept we are still facing this unsafe condition. We feel that a reimbursement for expenditure of $1999.99 is far in order that we can purchase a refrigerator that will maintain a safe temperature for our family food.

SaferProducts.gov consumer incident report 20170120-4D14A-2147407858. Severity: Incident, No Injury. Matched catalog product: Samsung Model No. NE58K9850WS. Source model text: NE 58K9850WS/AA. Incident: Samsung Electric Slide-in Range, Model # NE58K9850WS/AA, Serial Number 0D217DCH500199Z, purchased from Lowe's HIW on June 16, 2016 and installed on July 5, 2016 at the time new counter tops were installed. Label says was manufactured May 2016. Range has operated properly these several months. Our son, [REDACTED], an experienced cook, was preparing Clam Chowder for our supper using a large new cooking pot from Kitchen Craft. [REDACTED] lifted the lid to stir and taste the chowder. He drained the moisture from the lid and set the lid on the top. Suddenly there was an explosion. [REDCTED] looked at the top and saw the lid had been moved and the glass top had shattered. My wife and I were sitting at the dinner table less than ten feet away. Fortunately the glass did not become air born and hit any of us.

SaferProducts.gov consumer incident report 20240816-815F0-2147337162. Severity: Incident, No Injury. Matched catalog product: Samsung Model No. NE58K9850WS. Source model text: NE58K9850WS / NE58K9850WS / NE58K9850W. Incident: Knobs stick out (1) started fire and melted things on stove top including a laptop - there was a fire, and we put it out safely. (2) electrician working in house had his tool bag on stove top and he accidentally hit the knob and started a fire

SaferProducts.gov consumer incident report 20241015-1E081-2147335963. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Samsung Model No. NE58K9850WS (Glass top slide-in kitchen range.). Incident: I own a Samsung Range Model No. NE58K9850WS Serial No. OD217DCJ400217D which you already know to have dangerously designed control knobs. Just accidentally brushing against these controls will inadvertently turn on the burners on this model kitchen range. In my own experience, I have had two small fires and one painful burn as a result of this faulty design. Instead of a recall, you have apparently authorized Samsung to provide the [REDACTED] solution of glue-on covers that will supposedly preclude this issue. These covers are, however, so cumbersome that they will quickly be damaged or discarded because of the major inconvenience that they create. The solution that you approved is obviously inadequate and I ask you to reconsider. Additionally, please note that the Samsung website they created to provide customers access to even this [REDACTED] solution is not working. Email communication with Samsung is being handled by AI and produces illogical circulars responses. They are not handling this well and I could supply the email string I have had with them as a clear example.