Weber Genesis E310 Natural Gas Barbecue Grill

SaferProducts.gov consumer incident report 20140525-5B797-2147444214. Matched catalog product: Weber Genesis E310 Natural Gas Barbecue Grill. Source model text: Genesis propane gas grill 3 burner in stainless steal. Incident: When the lid is open of my weber grill the lid comes out farther then the handle. On several occasions I went to close the lid and grabbed the very hot bottom of the lid instead of the handle. The result was very red and swollen fingers.

SaferProducts.gov consumer incident report 20190917-52AB2-1903945. Severity: Incident, No Injury. Matched catalog product: Weber Genesis E310 Natural Gas Barbecue Grill. Incident: A fire started outside in the back of a home. FD responded. No sign of fire or smoke inside the house. The home owner said he tried to extinguish the fire with an extinguisher, but the extinguisher did not operate. The fire started under the grill around the gas bottle. The gas hose was burned through on our arrival with fire burning freely under the grill. The grill was a Weber three burner.

SaferProducts.gov consumer incident report 20120509-4FFC5-2147467760. Severity: Incident, No Injury. Matched catalog product: Weber Genesis E310 Natural Gas Barbecue Grill. Source model text: S-650. Incident: Repeated failure of corrigated aluminum supply line to distribution manifold. Tubing develops hole in supply line leaking LP gas out the right side of unit creating flash fire situation. This is second failure as tube has been replaced for same defect.

SaferProducts.gov consumer incident report 20110816-80EB1-2147476184. Matched catalog product: Weber Genesis E310 Natural Gas Barbecue Grill. Source model text: Weber Q. Incident: In my Weber Q gas grill, the fuel tube split open and the insides exploded into flames. Luckily, I had a very small tube of propane fuel attached, had I one of the large containers of propane attached, my deck might have been engulfed in flames. It took about 5-10 minutes before the flames stopped.

SaferProducts.gov consumer incident report 20170503-928E3-2147403802. Severity: Incident, No Injury. Matched catalog product: Weber Genesis E310 Natural Gas Barbecue Grill. Source model text: Genesis 310. Incident: Gas Weber grill has three knobs on it to control the gas on the front. The knobs are extremely easy to turn. They need to be pushed to turn, but with the knobs on the front the grill cover will easily push them in. In the wind the cover moves and turns the knobs on. We have found our gas grill on many times when we uncover it, and it is connected to the house natural gas line. We will be outside and smell gas and immediately go to the grill. The knob design in unsafe. I contacted Weber about the problem and they sent me a new grill cover because they thought that was the problem, but it is not. The knob design is terrible and requires almost no effort to turn them on.

SaferProducts.gov consumer incident report 20250130-AFBEA-2147333558. Severity: Incident, No Injury. Matched catalog product: Weber Genesis E310 Natural Gas Barbecue Grill. Source model text: SPX-435. Incident: On November 25, 2024 I purchased a Weber Genesis SPX-345 Smart Gas Grill (Natural Gas). The product was purchased through Lowes.com and was delivered to my home in a sealed box. The product is a natural gas grill but came pre-installed with what I have now learned was a propane gas hose and propane gas regulator, rather than with one intended for natural gas. The regulator was a .5 pound propane regulator; my natural gas line operates at 2 pounds. Had this system remained in place, I faced what ultimately what would have been a serious explosion risk in the use of the product. Additionally, Weber provided the incorrect schematic for the product and the wrong owner's manual. When I contacted Weber about the problem, they told me it was my fault, not theirs, because there should not have been a regulator on the product. However, the gas line and regulator were preinstalled when the product arrived. I have had a professional plumber inspect and confirm the problem. When I advised Weber that I was going to contact the CPSC its representative said goodbye and hung up on me. I can't believe that this problem is limited to my gas grill and if it exists on others, it is in my opinion an inherently dangerous situation. I do not know which Weber entity manufactured my grill, but I assume it was either Weber, Inc., Weber-Stephen Products, LLC, or Weber-Stephen Products, Co.

SaferProducts.gov consumer incident report 20190609-291FF-2147380509. Matched catalog product: Weber Genesis E310 Natural Gas Barbecue Grill. Incident: Went out to grill lunch. My Weber grill would not ignite I went to open the door and reached my hand to check The tank and flames shot out at me. I don�t remember much after that. My left side of my face and arm were burned. The ER said I was lucky that I was so quick to get away from the flames.

SaferProducts.gov consumer incident report 20221108-CA080-2147352842. Severity: Incident, No Injury. Matched catalog product: Weber Genesis E310 Natural Gas Barbecue Grill. Source model text: Weber Summit Built In LP Gas Grill S-660. Incident: There is a potential deadly issue with the plastic grill burner knobs on the Weber Summit Grill . The burner knobs operate to turn the gas on and off for each burner. 3 of the 6 knobs have cracked on our grill, so they no longer work to turn the gas on or off for the burner, they simply spin freely without turning the gas flame up or down, on or off. It becomes a deadly issue if the knob DOES work to turn the gas on, but then the knob cracks after turning it on and will not work to turn the gas off and therefore the gas could accumulate in the grill and create an explosion hurting or killing someone. This product should be made of some type of metal that will not crack like the current plastic knobs. Weber offered to send new burner knobs, but that does not solve the issue since the new ones are also made of plastic. I am very concerned someone is going to get seriously hurt or killed by a gas explosion from failing (cracked) burner knobs.

SaferProducts.gov consumer incident report 20120401-E8B22-2147468770. Severity: Injury, Level of care not known. Product: Weber Genesis E310 Natural Gas Barbecue Grill (3-burner natural gas 4-wheeled hinged lid barbecue grill\ Genesis E310 Natural Gas Barbecue Grill Part Number 6619099 Serial Number AU 0268033). Incident: We would be interested in filing a report on this matter. You can file a report by calling us at 1-800-638-2772, between 8:00am & 5:30pm, Monday - Friday, EST., or you can use the link below. https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx If you would prefer for us to call you, please provide us with a time frame between 8:00 and 5:30pm, EST., Monday � Friday and we will attempt to call you at that time. [REDACTED] From: emailform@cpsc.gov [mailto:emailform@cpsc.gov] Sent: Friday, March 30, 2012 4:39 PM To: Center, Information Subject: Message from Email Form 03/30/2012 16:35:09 Name = [REDACTED] Organization/Affiliation = Daytime Phone = cell: [REDACTED]; home [REDACTED] E-mail address = [REDACTED] Message = 03/30/2012 16:10:16 I have 2nd degree burns of my face, scalp, lips, neck, eyelids and arms from an exploding fireball from my new 3-burner Weber natural gas 4-wheeled barbecue grill, and 2 small 3rd degree burns - one on my scalp and the other on my Rt. forearm. I am a retired doctor and am taking care of the burns myself..I purchased the grill from Lowe's Home Improvemenmt on Peachtree Industrial Blvd in Atlanta GA and still have the receipt.. I cooked a steak on the grill \using 2 of the 3 burners, and after cooking the steak I shut both burners "off." After supper and clearing the table, I closed the grill.The grill is expensive, and to protect it from bird-droppings i had purchased the heavy fire-retardent cloth made by Weber specifically for this product.. I put the cover over the closed grill, but it was heavy and hard to handle. I had