HeyBike Cityscape Electric Bike 350W

SaferProducts.gov consumer incident report 20260702-8293D-2147314560. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: HeyBike Cityscape Electric Bike 350W. Source model text: Ranger 2.0. Incident: I purchased a Hey Bike Ranger 2.0 model and the screws fall off the rear wheel randomly. I fell off the bike while riding resulting in roadrash. I replaced the screws and they fall out after every ride. I've also tried Locktight and they still fall out. The screws have fallen out three times and non repairable with new screws, as they fall out too. The bike is ridden for leisure and errands. Ridden on regular concrete trails and roads, no off road use. The company doesn't take it seriously although I've explained this can cause a serious injury or death.

SaferProducts.gov consumer incident report 20250731-4FBF8-2147329047. Severity: No Incident, No Injury. Matched catalog product: HeyBike Cityscape Electric Bike 350W. Source model text: HBK-Tyson-U. Incident: Im a reporter/producer for a news station in Detroit and I purchased a HeyBike for work purposes. In the process of using the bike, the battery started sparking making it a fire hazard. I reached out to the company and theyve been blowing me off by not retrieving the bike and sending me a new one instead. Instead they made me jump through hoops until my warranty expired and now are only offering a $100 credit for a $1,500 bike.

SaferProducts.gov consumer incident report 20260417-44600-2147320463. Severity: Injury, Emergency Department Treatment Received. Product: HeyBike Cityscape Electric Bike 350W (Heybike Cityscape Electric Bike 350W(Peak 500W) Electric City Cruiser Bicycle Up to 40 Miles Removable Battery, 7-Speed and Dual Shock Absorber, 26" Electric Commuter Bike for Adults). Incident: My wife has several times reported instances in which her HeyBike Cityscape (2024) has suddenly and inexplicably accelerated without her touching the throttle. There have been two instances in which my wife's HeyBike has injured her. In October 2025, she was riding her HeyBike when it suddenly accelerated as she was turning a corner (without her touching the throttle). She slammed into the sidewalk and was thrown off the bike. In addition to a sprained ankle & road rash, she broke her foot. Two weeks ago, she turned on her bike and was walking it it through a school yard when it suddenly accelerated (again without her touching the throttle). It severely bruised her legs and hips (welts). Her school recorded CCTV camera footage of the event wherein the bike suddenly and unexpectedly accelerated on its own. She appreciates her bike, but not to the point where it will cause her serious injury. We purchased the HeyBike on July 2024. The model is as follows: Heybike Cityscape Electric Bike 350W(Peak 500W) Electric City Cruiser Bicycle Up to 40 Miles Removable Battery, 7-Speed and Dual Shock Absorber, 26" Electric Commuter Bike for Adults