BMW X5 2020

A few months ago there was a recall on my car (some problem with starter engine) and after few month I started the engine by pressing the brake pedal and pressing the start button. But the engine did not start, I saw smoke from under the hood, then I opened the hood and saw fire near the engine on the right (driver's) side. People in the parking lot helped put out the fire with a fire extinguisher while I called 911 for fire department, they came and recorded it (fire slip -[XXX]), [XXX}., Houston, Texas, 77043 (place where it happened). I have pictures and videos this incident. We were afraid that we would die in this car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Starter malfunction caused engine to shut down in the middle . Message on screen indicated that the engine overheated and shut down was to prevent further damage. Drivetrain messages also appeared indicating that vehicle was ok to drive, but unfortunately wouldn't start/drive. Wouldn't shift to Neutral for towing. BMW dealer inspected vehicle, then replaced batteries and faulty starter. Event happened PRIOR to receiving notice re safety recall campaign no. 24V-576 for the engine starter remedy. Event happened without warning and about a mile from home , causing vehicle to stop in moving traffic on a very busy, 6 lane road. Policy were dispatched to help with traffic control and safety. Vehicle was inspected by and serviced by BMW dealer.

The A/C evaporator coil failed on my 2020 BMX X5 S40i prior to 27,564 miles. It was taken into the local dealer for evaluation at a cost of $811.33 and UV dye was added with refrigerant, which escaped over a 2 week period. The final diagnosis after a further two weeks and at a cost of $301.38, later confirmed that the evaporator coil needed to be replaced. The BMW Dealer quoted $6,686.35 for the replacement. BMW USA refused to comp or co-op the repair. From my research I see that this is a common failure across a large segment of the BMW range and that a conservative minimum of 771,000 BMW vehicles could be affected and that the cost to cure each vehicle ranges between $4,000 & $8,000. I was very surprised to hear that the was no NHTSA recall nor Class Action Law Suit given the potential number of cases and huge expense to cure

The contact owns a 2020 BMW X5. The contact stated while at a stop light, the gear shifter independently shifted into neutral. The contact stated after several attempts, the gear shifter was shifted into park. The contact stated that the gear shifter had seized in park(P). The vehicle was towed to the dealer where it was diagnosed with internal starter motor shortage. The contact was informed that the starter motor needed to be replaced. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included in the recall. Additionally, the contact stated that the failure had occurred at night, while the four minor children were inside the vehicle. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

The contact owns a 2020 BMW X5. The contact stated that after refueling the vehicle, the contact attempted to restart the vehicle; however, the vehicle failed to restart. The contact made several attempts, and after approximately an hour, the vehicle was towed to the residence. The vehicle failed to start and was towed to a local dealer. The contact stated that there were no warning lights illuminated. The dealer diagnosed the vehicle and determined that the starter motor had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling). The contact called the manufacturer and asked about the recall for the starter motor and was informed that the VIN was not included in the recall. The failure mileage was approximately 30,000.

My steering was what I felt as an affected problem. I was subsequently stuck while out with my one year old in the cold 10/31/2024. Eventually the car started again but I had what felt like steering issues (i.e. dragging/shuttering) thereafter. I was told that there were no issues aside from the power steering which completely failed and was replaced. Not until 1 year later when I insisted that the issue continued did the dealership give me an idea of what it could be despite them knowing about the SIB the entire time. There were warning lamps that came on I'm just not sure if any of those lights were the actual undiagnosed issue pertaiing to my transfer case needing to be completely replaced. Either way the dealersihp sandbaged me and only diagnosed the transfer case replacement after I was 1 month out of warranty 11/2025 quoting me with a $10,552.19. repair cost.

The contact owns a 2020 BMW X5. The contact stated that while the vehicle was parked, there was fluid and lubricant on the ground underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with a detached front differential shaft bearing. In addition, the contact was informed that the front differential shaft bearing caused excessive play in the propeller shaft. The contact was informed that the front differential shaft bearing needed to be replaced. The vehicle was not repaired. The contact stated that the failure was a known failure with the vehicle. The contact stated that the vehicle was serviced by the dealer seven weeks prior to the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2020 BMW X5. The contact stated that while starting the vehicle there was a grinding sound coming from the engine compartment. While driving approximately 45 MPH, the message that the engine was overheating was displayed on the instrument panel. The contact pulled over to the side of the road and turned off the vehicle and waited for the engine to cool down. The vehicle failed to restart after the engine cooled down. The vehicle was towed to the dealer who diagnosed that the starter had failed and needed to be replaced. The dealer informed the contact of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and filed a case for the failure. The manufacturer confirmed that the VIN was not under recall. The failure mileage was 44,000.

The contact owned a 2020 BMW X5. The contact stated that she parked the vehicle in her garage. No warning light was illuminated. The contact entered her home and 15 minutes later, a neighbor knocked on the door, alerting her that the garage had caught fire. When the contact opened the garage door, she saw flames. The contact called 911 and evacuated her family. There were no injuries sustained. The police and fire departments arrived on the scene, and the firefighters extinguished the fire. The fire destroyed all three vehicles in the garage and engulfed the residence. Police and fire department reports were filed. The vehicle was towed to the tow yard. The insurance company deemed the vehicle totaled. The contact later became aware of NHTSA Campaign Number: 24V576000 (Electrical System, Engine And Engine Cooling) associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2020 BMW X5. The contact stated that while at a complete stop, the START/STOP feature failed to operate as designed, and the engine failed to restart while depressing the accelerator pedal. The contact stated that a "Starting Engine Possibly Shortly: System Overheated. Restarting Engine Possible After Cooling" message was displayed on the instrument panel. After the contact allowed the engine to cool down, the vehicle failed to restart with the same messages displayed. Due to the failure, the vehicle was towed to the dealer where it remained. Upon investigation, the contact discovered NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included in the recall. The contact also discovered and linked the failure to Technical Service Bulletin: B120424. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 73,000.

Safety Hazard: Oil Pump Failure Leading to Sudden Engine Stall (BMW B58TU engines) Description of Defect: The oil pump module in the 2020 BMW X5 (G05) contains internal plastic components that are prone to thermal degradation and premature failure. These plastic parts can crack or disintegrate, causing a sudden loss of oil pressure. Safety Risk: A failure of the oil pump leads to insufficient lubrication of critical engine components, which can result in a sudden and complete engine seizure while the vehicle is in motion. This causes an immediate loss of propulsion and power steering assist, significantly increasing the risk of a high-speed collision or being stranded in dangerous traffic conditions. Additional Note: This is a known mechanical defect where a critical engine component (oil pump) relies on non-durable plastic materials, creating an unreasonable safety risk for drivers and passengers due to potential catastrophic engine failure without prior warning.

Automatic braking system. Traveling about 50 MPH the automatic brake activated, there was nothing even close to my vehicle, my passenger's head was jerked forward. I had the vehicle in for computer problems about two weeks ago, concerning the radio and dash board displays, not knowing about the automatic braking problem at that time, ( this is the second incident involving the automatic brake, first time I didn't think too much about it since I had just purchased the vehicle I thought maybe a new car bug ). I was told that there was no fix for the problems I took it in for , and that Germany was notified and they had no solution, when a fix was found I would be notified. Now I'm now realizing more is affected by the faulty computer system then I first thought. My main concern is getting rear ended on the highway which I travel quite often. This incident occurred Saturday evening, today I'm contacting the dealership, we will see what happens with a more serious problem.

The contact owns a 2020 BMW X5. The contact stated that while stopped at a traffic light, after the light changed, the accelerator pedal was depressed and the vehicle stalled. The contact stated there was no warning light illuminated. The contact stated that the vehicle was towed to an independent mechanic. The vehicle was diagnosed, and it was determined that the starter had failed. The mechanic advised the contact that the VIN was included in NHTSA Campaign Number: 25V644000 (Electrical System). The contact was advised to have the vehicle towed to a dealer for the recall repair. The contact called a local dealer and was informed that the recall remedy was not available. The contact called the manufacturer and was informed that the remedy was not available, and there was no ETA for parts availability. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 75,000.

There is a known recall on this car for engine/starter. It is a hazard and should be repaired. On 10/23 we scheduled and took the car to BMW of NW Arkansas. They refused to complete the recall on the starter without us paying $189.00 for a vehicle diagnostic and I am sure that would have resulted in more fees. A recall should be completed free of charge as it directly relates to a safety issue. Another issue on the vehicle that I am not sure if it is a recall items is the GPS antenna allows water to intrude and thereby the GPS/safety location services to fail. It is a complained about issue online from BMW owners. BMW will not replace or repair this faulty item either. "A recall is issued when a manufacturer or NHTSA determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards." BWM refuses to adhere to this standard and is placing my family at risk by failing to repair without me paying for it. They should be forced to complete this at no cost.

While driving through west Los Angeles, the vehicle suddenly began emitting white smoke from the engine compartment. There were no prior warning lights, messages, or symptoms indicating a problem. The smoke quickly intensified and turned dark. Thick smoke filled the air, and the cockpit, with the smell of toxic fumes. I safely maneuvered to the shoulder and exited the vehicle with my passenger. Flames erupted from the front of the vehicle. We called 911, which dispatched the fire department. The LAFD responded, cutting open the hood in order to extinguish the fire. The vehicle was towed to a yard following the incident. The vehicle and its contents were declared a total loss. BWM North America dispatched a technician to inspect the vehicle. After inspection, the manufacturer indicated that the starter was the source of the fire. At the time of the incident, the vehicle was subject to a safety recall related to the starter with no remedy available. The failure occurred without warning. Both occupants were exposed to heavy smoke.

The contact owns a 2020 BMW X5. The contact stated that while driving, the ignition switch message was displayed. The contact stated that later in the day, while driving at an undisclosed speed, the brake pedal was depressed, and the brake malfunction message displayed. The contact forcefully depressed the brake pedal to stop the vehicle. The vehicle was parked and turned off. The vehicle was restarted. The contact stated that several unknown warning lights were illuminated. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer, where it was diagnosed with a brake master cylinder reservoir failure. The contact was informed that the brake master cylinder reservoir needed to be replaced. The contact referenced NHTSA Campaign Number: 21V062000 (Service Brakes, Hydraulic); however, the VIN was not associated with the recall. The manufacturer was contacted by phone, and a case was filed. The contact was informed that the failure was regular wear and tear. The failure mileage was approximately 99,000.

The safety risk arises from inaccurate federal recall records maintained by BMW of North America. My vehicle had a safety recall for starter replacement (Recall 25V-644). This recall repair was already completed by an authorized BMW dealer, and the starter was replaced under warranty. However, BMW continues to list the recall as OPEN with “Remedy Not Available.” This creates a safety risk because inaccurate recall records may lead to improper vehicle safety status, incorrect regulatory reporting, and potential refusal of assistance if a starter-related failure or no-start condition occurs in the future. The problem has been confirmed by an authorized BMW dealer, and I have official service documentation showing that the recall repair was completed. The vehicle was inspected and repaired by BMW of Gwinnett Place. No warning lights were present after the repair. This complaint is not about a new mechanical failure, but about BMW’s failure to accurately update and close a completed safety recall, which misrepresents the vehicle’s safety status.

The contact owns a 2020 BMW X5. The contact stated that the vehicle failed to start. The message "System Overheating - Restarting Engine Possible After Cooling" was displayed. The contact called AAA, who attempted to start the vehicle and shift to neutral(N), but the vehicle failed to respond as needed. The vehicle was towed to the residence with a special tow truck. The vehicle was able to be jumpstarted by AAA the following day. The vehicle was then driven to the dealer, where it was parked and turned off. The contact stated that the failure recurred at the dealer. The dealer diagnosed the vehicle and determined that the starter had failed and needed to be replaced. The contact became aware of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling), which the contact linked to the failure; however, the dealer informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

I am reporting a severe structural safety failure on my 2020 BMW X5. While driving, the front suspension assembly suffered an abrupt mechanical failure. A subsequent inspection by an independent service facility revealed that the front control arm brackets had "burst" / fractured. This exact mechanical failure perfectly mirrors NHTSA Campaign Number 20V678000 (issued for 2020–2021 BMW X5 vehicles), which states that the weld connecting the front axle support to the right front control arm bearing bracket can fail and separate, resulting in a loss of steering control. Despite suffering from the identical, dangerous structural defect outlined in the federal recall, my specific VIN was excluded from BMW's active recall campaign. I had to pay out-of-pocket for an independent repair to make the vehicle safe to drive. I have attached the itemized mechanic's receipt explicitly stating "front control arm brackets burst" as empirical evidence. I request that the NHTSA investigate whether BMW's recall scope for this weld defect needs to be expanded to include omitted VINs.

My 2019 BMW X5 (G05) equipped with the B58 Technical Update (B58TU) engine has experienced a failure / is showing early signs of failure of the engine oil pump assembly.Beginning with the B58TU engine, BMW utilized a variable-displacement oil pump that contains a thermoplastic/plastic internal adjusting ring. This plastic component degrades under normal operating temperatures, resulting in a sudden mechanical failure of the pump. This failure leads to a sudden drop in engine oil pressure, vehicle disablement without sufficient warning, or an inability for the iDrive infotainment system to complete an electronic oil level measurement.A sudden loss of engine lubrication while driving presents a severe safety hazard, capable of immobilizing the vehicle in active traffic. BMW has updated this exact pump part number to utilize all-metal internal carriers on later production runs, but refuses to cover the cost for early out-of-warranty models. I am requesting that the NHTSA open a safety defect investigation into the early B58TU oil pump assembly to force a mandatory safety recall.

The contact owns a 2020 BMW X5. The contact received notification of NHTSA Campaign Number: 25V644000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to start the vehicle, the vehicle failed to immediately start. There was a timer displayed notifying the contact when to restart the vehicle; however, the vehicle failed to start. The contact's husband inspected the vehicle and noticed that the engine was running hot despite the vehicle not being driven. The vehicle was towed to the dealer. The dealer determined that the battery had failed and needed to be replaced. The dealer informed the contact that the belts and motor mounts were damaged and might need to be replaced or repaired. The dealer also informed the contact that the part was not expected until November 2025. The starter was replaced, and a software update needed to be performed. The manufacturer was made aware of the issue. The failure mileage was 73,285.

I own a 2020 BMX X5 S40i. Car was parked and turned off. When I tried to turn the car ON, the car refused to start and smoke and fire smell started coming from engine compartment. I opened the hood and could smell a burning smell. Waited for smell to disappear and tried starting the car again. Car would not start and burning smell appeared again. Got a warning on the dashboard that engine compartment was overheated and car would be ready to start after 180 seconds. Called AAA to jump start car and same behaviour was observed and car refused to start. Technician also stated that battery was completely dead. Took car to dealer and replaced main and start/ stop battery. Car still would not start. On inspection dealer observed started mechanism was shorted and needed to be replaced. After replacement, car starts fine without burning smell. Going through recall database, this issue with fire hazard from starter assembly is documented for my make, model and year but when I enter the VIN number it doesnt apply to ny vehicle VIN number. 4 year old child and me were occupants of the vehicle when burning incident happened originally.

BMW states the X5 is equipped brake pad sensor and will notice driver when is needed to be replace. it doesn't work and become a safety concern. We have this X5 for about 2 years and start to hear noise when apply the brake. When the situation happens, we have never seem any alert from the car. Which our previous 2017 X5 and 440 GC provides such function. We found an opportunity to sent the vehicle to server center and asked to check what's wrong. Then, we are told that the front left brake pad against the rotor surface and has been metal to metal. We are told, if this is getting worse, the vehicle may not be able to stop safely. This is a safety issue of the 2020 X5. if I didn't ask my wife to go check the car, she might be in a car accident since she can't stop the car. Money thing is details. I provides this in order to match the file I uploaded later. We are provided detailed inspection report and asked to pay $1000+ to fix the issue (X5 Quo.pdf) Service center provides detailed report for the status of the car. (report.pdf) in the end, we were able to negotiate to buy an extension warranty($700) to cover the cost. (payment.pdf)

I have received two malfunction alerts two months apart for both driver and passenger airbags. The first dealership reset the fault codes and the second different dealership found 4 faults and reset it as well. I learned from the second dealership that the airbag sensors sit below the cup holders, secured by a screw in each cup on the bottom base of the housing. They removed the rubber bottom portion of the cup holder and noticed there was liquid reside and the screw appeared rusted. They believe the water may have leaked through the screw and ruined the airbag sensors. If this was true, they mentioned the airbags would not work properly and I would be responsible to pay for the work performed to correct the issue since they consider this a outside influence and not covered by my warranty. I mentioned that this a a huge safety concern, a terrible design flaw, and no where in the owners manual does it warn owners of the potential safety concerns of using cup holders that seat above the airbag sensors. I contacted BMW public relations, filed a complaint, and they have heard of this complaint before and advised different safety teams would see my compliant and wait for a callback.

The contact owned a 2020 BMW X5. The contact stated while the contact's mother was driving at an undisclosed speed, another vehicle attempted to make a left turn and crashed head-on into the front driver and passenger side of the vehicle. The driver's air bag did not deploy. During the impact, the driver's head hit the windshield causing it to crack. The police and paramedics arrived on the scene. The contact and the contact's mother were transported to the local medical center. The contact's mother was treated for a severe concussion and severe cuts and bruises. In addition, the contact's mother had broken glass in her hands which was removed. The contact sustained cuts and bruises. The contact's mother received additional testing because of the impact of the steering wheel on the chest, however the test results were negative. A police report was filed, however, the information was unavailable. In addition, the police officer inspected the vehicle and noticed the driver's seat belt had a lot of play, which could have contributed to the contact's mother's head injury. The vehicle was towed to the local tow yard and condemned as a total loss. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,327.

For my 2019 BMW X5 SDRIVE40i, The A/C evaporator core failed and began leaking refrigerant, resulting in complete loss of cold air from the A/C system. The vehicle had approximately 50,000 miles. The repair required full dashboard removal and cost approximately 4,500 including a rental vehicle. This appears to be a widespread issue on 2019–2025 BMW X5/X6/X7 models, suspected to be caused by R-1234yf refrigerant incompatibility with the aluminum evaporator core. The leaking R-1234yf refrigerant is also an environmental concern. R-1234yf is a hydrofluorocarbon (HFC) greenhouse gas with a global warming potential significantly higher than CO2. An uncontrolled leak of this refrigerant directly into the atmosphere — due to a defective factory-installed evaporator core — contributes to environmental harm and violates the spirit of EPA regulations governing refrigerant emissions. Consumers should not bear the financial burden of a known manufacturing defect that also results in the uncontrolled release of a regulated substance. BMW has not issued a recall or extended warranty for this component despite widespread owner reports of the same failure. I am requesting NHTSA investigate this issue and compel BMW to issue a formal recall and provide reimbursement to affected owners.

2020 BMX X5 xDrive40i experienced recall issue 24V-104. Year of vehicle is not included in recall 24V-104. I did not receive a notice of recall issue 24V-104. This recall should be extended to additional Years of this model of vehicle. Was driving in traffic on a state highway. Utilized breaks to stop the vehicle and brakes failed. Received warning notices through the cars system that aligned exactly with the errors expected to be received in Recall 24V-104. If I had been driving at a higher speed, I would not have been able to stop the vehicle and would have crashed into the vehicle in front of me at a high rate of speed, causing grave harm to myself and any individuals in the car ahead of me - and potentially any other car/individuals that were around me. The vehicle was inspected by an independent service center, which confirmed that brake failure was identical to current recall 24V-104. Auto shop only found out about the recall because they attempted to order new part and was informed that part could not be sold due to recall. Recall did not appear when VIN was searched. The problem was confirmed by the independent service center. There were no prior warnings, messages, or other systems of this problem prior to the failure and this is the first time it was experienced.

I own a 2019 BMW X5 xDrive40i with the B58 3.0L turbocharged inline-six engine. While driving in Minnesota, the vehicle suddenly displayed an urgent warning stating “oil pressure too low” and instructed me to stop the engine. This occurred while the vehicle was being operated on the road, requiring me to stop driving immediately. The vehicle was later inspected by an authorized BMW dealer. The dealer diagnosed the failure as a defective oil pump and stated that the oil pump must be replaced. The estimated repair cost was approximately $7,500 or more. This is a serious safety concern because a sudden loss of engine oil pressure can lead to engine seizure, loss of motive power, and loss of vehicle control risk depending on traffic conditions. The oil pump is a critical lubrication component and should not fail as a normal wear item. I have found numerous similar owner reports involving BMW B58 oil pump failures, including reports suggesting that cold-weather operation may contribute to or expose the failure. My vehicle is operated in Minnesota, a cold-weather state. The vehicle was inspected by Park Place BMW in Rochester, MN. I am requesting that NHTSA investigate whether this is a safety-related defect affecting 2019 BMW X5 xDrive40i vehicles and other BMW models equipped with the B58 engine.

While parking the vehicle in a head-on parking spot, the car suddenly accelerated without warning and hit a wall. The car then went into reverse and sped up rapidly until it hit a concrete patio on the other side of the parking lot. The brake pedal was depressed with substantial force the entire time the vehicle was moving but the vehicle would not stop moving. The brakes did not engage. I do not recall how the car went from drive to reverse. Fortunately, there were no people or cars in the parking lot at the time of the incident. The auto body shop that currently has possession of the vehicle could not find anything wrong with the computer/electrical systems in the vehicle nor were they able to recreate the incident. I do not know how thorough they looked for problems. BMW has been notified and hopefully they will send a crew to investigate. The car is currently at the auto body shop but my insurance gompany, geico, will have the car towed to one of their facilities in a couple of days. The car has been deemed a total loss due to all of the damage. I have been having electronics issues with the car since purchase in June 2020, however, they have been related to the entertainment and communication systems. In hindsight, I realize that I had two other instances in the past with sudden acceleration with this car. I thought nothing of it at the time but they May be related to this latest incident.

My 2020 BMW X5 experienced starter failure after completing recall campaign 24V-576 for starter electrical overload risk. The vehicle was subject to this recall which acknowledged a defect causing electrical overload to the starter system. I completed the required software update in late 2024, approximately 4 years after the vehicle was manufactured and exposed to the acknowledged defect. Following the recall repair, the starter system failed on three separate occasions over a six-week period. The most recent failure occurred while traveling with family, creating a safety risk by nearly stranding us in a remote location. The vehicle would not start despite multiple attempts, requiring emergency roadside assistance. The failing starter component has been diagnosed and confirmed by an authorized BMW dealership service center. The dealership provided a repair estimate of approximately $3,000 for starter replacement. The component is available for inspection upon request at the dealership. Prior to complete failure, there were intermittent starting issues with the engine occasionally requiring multiple start attempts. No warning lamps or dashboard messages appeared before the failures. The vehicle has low mileage for its age, making this a premature component failure. The timeline strongly suggests the starter damage resulted from prolonged exposure to the electrical overload defect acknowledged in the recall, as the failure occurred shortly after the 4-year delayed software remedy was applied. The manufacturer has not inspected the failed component despite the clear connection to their acknowledged safety defect.

I'm reporting a safety issue with BMW vehicles equipped with the B58TU engine (primarily 2019–2021 models). These vehicles use an oil pump containing an internal plastic component that regulates oil pressure. This plastic part is fracturing in the field, leading to sudden loss or instability of oil pressure. Failures commonly occur during cold starts in low temperatures. When the component fails, oil pressure becomes erratic or is lost entirely, often with little to no warning before engine damage or vehicle disablement. Warning signs, when present, include inability to measure oil level electronically, abnormal oil pressure behavior, or sudden drivetrain malfunction warnings. These can quickly progress to engine shutdown or severe engine damage due to oil starvation. My vehicle is currently experiencing all of the described oil pump-related symptoms, including inconsistent electronic oil level readings and drivetrain malfunction warnings consistent with oil pressure instability. This condition creates a serious safety risk. The vehicle can become disabled without warning while driving or shortly after startup. Oil starvation can lead to catastrophic engine failure, especially at highway speeds, where sudden engine shutdown or seizure increases the risk of a crash. Failures are particularly dangerous in winter conditions, when vehicles may become immobilized in traffic or freezing temperatures. Replacement of the pump requires major disassembly and typically costs $6,000–$8,000, assuming no engine damage. Owners cannot determine whether their vehicle has the original plastic component or a revised metal version. BMW’s VIN-based parts lookup now shows only updated components even when original plastic parts remain installed, and the original plastic part number has been removed from dealer systems. Because this defect can cause sudden vehicle disablement and potential catastrophic engine failure without adequate warning.

My 2020 BMW X5 sDrive40i has experienced recurring and serious electrical, shutdown, and drivability problems that have not been resolved despite BMW service and a recall-related repair. The vehicle has unexpectedly restarted after being turned off and has also failed to shut down properly. On September 6, 2026, after being parked at Costco for approximately 40–60 minutes, I returned to find the vehicle off but not secured. The brake lights were on, the windows were down even though I had left them up, and the interior systems were operating. The radio was playing an unfamiliar station, although I do not listen to the radio. I documented this on video. Later that same day at Whole Foods, after parking, turning the vehicle off, and getting out to retrieve my dogs, the vehicle appeared to still be running. Video captured the engine running for approximately one second. I shut it off and locked it, but the vehicle then unlocked itself, also captured on video. These were two separate incidents within nine days, occurring after BMW performed a recall-related repair intended to address unexpected vehicle reactivation. In addition, the vehicle has twice shut off unexpectedly while accelerating on the freeway. These incidents, combined with the unexpected restarting, failure to shut down, windows opening, and vehicle unlocking itself, create serious safety concerns. I purchased this vehicle specifically to transport my dogs. If the vehicle can unlock itself or lower the windows while I am away, my dogs could escape or be exposed to being taken. I no longer have confidence that the vehicle will remain safely shut down and secured when I leave it. The recurring nature of these failures and the fact that they have continued after BMW’s attempted repair require a thorough investigation and permanent resolution. I am requesting that BMW review the complete history and consider repurchase or replacement if the defect cannot be permanently corrected.

I was driving in the rain and I experienced an issue with a vehicle’s automatic safety systems that are designed to aid you from crashing and it would have been the proximate cause of my fatal accident had I not realized what was happening and stopped the system’s actions. The system kicked in when I touched the rumble strip with my front left tire but I brought it back before the system could because it detected the event and created a countering event to correct my mistake, hence begins the issue. When the car veered right it didn’t need to so I had to counter that movement to keep from hitting the car next to me. The car then detected this and created another event that I again corrected before the system could. This created a situation now where the systems working together were creating events to correct events it didn’t need to do because the systems when working together now had a response time to real world events slower than mine and it couldn’t stop itself from doing this solely due to a lack of processing power. In less than 2 seconds I went from driving straight to fighting a car that put me into a horizontal “death wobble” that would have caused my car to spin either clockwise or counterclockwise at some point had I panicked and slammed on the brakes, which is what most people would have done in this situation, but I knew better. I realized what was happening immediately and I stopped it by simply keeping the steering wheel centered straight ahead forcefully until the safety systems caught up and cleared all the events. I am giving you the short version because the system in the first 1-2 seconds made, created, and stacked at least 5 of these events as I fought to correct them until the vehicle’s body roll and “death wobble” stopped and I was able to drive straight again. The wet roadways and rain only made it worse. This is a huge problem and may cause so many fatal accidents that I can’t even imagine, as I a retired policer this

Grievance/Complaint for 2020 X5 BMW Firer December 9, 2021 (49 days Owner) I was on my way to work, and I stopped at the local Bank of America drive through. While on my way, I received two (2) malfunction message saying the same thing, “ Scam Likely 1-470-781-9727; (Check Control) Vehicle key missing, Close message; Vehicle key not available or malfunctioning. Drive-ready mode cannot be started. See Driver’s Manual for further information.” (This was the message/malfunction.) I took a picture and call my salesperson, Mr. Preston at BMW of Gwinnett Place and informed him that the key was in the cup, so I tried to place it on the dashboard. I did not understand why I received a malfunction message the key missing because the car would not go anywhere without a key, however, he asked me to send the picture to him and I did. As I was getting out my X5, I began to have anxiety and became traumatized (praying, crying, yelling etc.) at this point, thinking my X5 is going to catch a fire and blow up the bank. I went into the Bank to alert them of the X5 smoking so that they can evacuate if needed. I went back to my X5 to gather as much as I could of my Christmas gifts and other Items quickly. At that time another lady was standing on the side walk and asked if she could help me removed the items from my X5.I was hysterical, and my hand was bleeding from grabbing items out the X5. My safety and others was at risk. The X5 could have been in my garage on firer and my house and family could have died and lost everything; The seat belt could have locked with me in it and I could have died. The bank ATM drive through could have blown up and all the customers could have been injured.BMW of North America insisted that I fill on my insurance because the the engineers did an observation investigation and did not see any fault of manufacture or electrical issue.The vehicle is now under the investigation of my insurance and I have not been notified of the cause at this time.

I am reporting a safety concern involving BMW vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found in model years 2019–2021. These vehicles utilize a variable-displacement engine oil pump containing an internal thermoplastic adjusting component responsible for regulating engine oil pressure. Failures have been reported in which this internal plastic component fractures, resulting in sudden loss of or instability in engine oil pressure. My own vehicle has experienced this oil pump failure. The failure is particularly concerning because it can occur during cold-start operation and appears to be more prevalent in low ambient temperatures. When the internal component fails, oil pressure regulation can become erratic or be lost entirely. The resulting loss of lubrication can lead to severe engine damage or vehicle disablement. Reported precursor symptoms include an inability to electronically measure the engine oil level, abnormal oil-pressure behavior, drivetrain malfunction warnings, and other warning messages. However, these symptoms may provide little meaningful advance warning before the vehicle becomes disabled or the engine sustains significant damage. The safety concern is not limited to the cost of the repair. A sudden loss of oil pressure can cause the vehicle to become disabled without warning while driving or shortly after startup. This presents a potential safety hazard if the vehicle loses power or becomes immobilized in active traffic. The risk is particularly concerning during cold-weather operation, when these failures appear to occur most frequently. In winter conditions, occupants of a disabled vehicle may also be exposed to freezing temperatures while waiting for roadside assistance. Replacement of the oil pump is a major repair with cost ranging $6000-8000, even when engine has not been damaged. These costs are secondary to the safety concern but demonstrate the seriousness of the defect and the potential severity.

On February 14, 2025, my 2020 BMW X5 unexpectedly failed to restart after engaging the Auto Start/Stop function while waiting at a traffic light. Despite multiple attempts, the vehicle would not turn back on, leaving me stranded in active traffic and creating a significant safety hazard. This failure occurred only three months after BMW applied a recall fix (software update) to address a known issue with the starter system. BMW initially issued a nationwide recall in July 2024 related to the starter function, with official letters sent to owners in September 2024. I purchased this vehicle in October 2024 and, upon learning of the recall, took it to an authorized BMW dealership in November 2024, where the recall remedy was applied (software patch). Despite this fix, the vehicle has now suffered a complete starter failure at just 50,250 miles, which is extremely premature for a modern luxury vehicle. BMW technicians at the dealership have confirmed that the starter motor itself has failed and requires full replacement. However, they claim it is unrelated to the recall, despite the failure occurring directly in line with the recall-related system. This issue is not an isolated incident—multiple BMW owners have reported similar failures following the recall fix, suggesting that the software update did not fully resolve the underlying defect. Given that the failure occurred under normal driving conditions and shortly after the recall repair, this raises serious concerns about the effectiveness of BMW’s recall remedy and the reliability of the Auto Start/Stop system. To date, BMW corporate has not yet provided a resolution, and I am seeking answers regarding whether this failure will be covered under an extended recall or goodwill repair. A premature starter failure caused by a known defect is unacceptable and presents a severe safety risk—had this occurred in a more dangerous situation, such as on a highway or at a railroad crossing, the consequences could have been

I am submitting this correspondence as a formal notification of a potential safety-related defect affecting BMW vehicles equipped with the B58 Technical Update (B58TU) engine platform, most commonly model years 2019–2021. The purpose of this communication is to request immediate review under BMW’s vehicle safety defect evaluation process due to an increasing number of oil pump failures capable of causing sudden loss of engine lubrication, unexpected vehicle disablement, and occupant exposure to hazardous conditions. The original B58 engine (B58B30M0, 2015–2017) utilized a conventional mechanically robust gerotor oil pump with predominantly metallic internal construction and demonstrated strong reliability in field operation. This component, constructed from reinforced thermoplastics including PA66-GF materials, operates within a chemically aggressive and thermally cyclic environment involving continuous exposure to engine oil additives, fuel dilution, condensation, and repeated heat cycling. While acceptable under accelerated validation testing, real-world operating conditions increasingly demonstrate premature degradation consistent with polymer embrittlement and fracture. Documented owner and technician reports indicate that under cold-start conditions — particularly in sub-freezing climates — elevated oil viscosity and startup load impose increased mechanical stress on the thermoplastic carrier. Fracture of this internal component allows debris intrusion into the pump mechanism, resulting in unstable oil pressure regulation. Commonly reported precursor symptoms include: • Inability to perform electronic oil level measurement via iDrive • Erratic or oscillating oil pressure behavior • Intermittent lubrication warnings or absence of warning prior to failure • Rapid progression to bearing damage and engine seizure Given the potential for sudden vehicle disablement without adequate warning, I respectfully request BMW of North America initiate a formal inquiry

Vehicle Purchase from BMW of Devon Dear BMW Customer Relations Team, I am writing to express my deep disappointment and frustration regarding my recent experience with a Certified Pre-Owned (CPO) vehicle purchased from BMW of Devon. As a loyal BMW customer, I expected a higher standard of quality and service than what I have experienced. I purchased a 2020 BMW X5 (VIN: [XXX] in October 2023 with the confidence that it had undergone a rigorous inspection process, as advertised under your CPO program. However, after driving the vehicle for only 5,000 miles within a single year of ownership, I have been informed that the following costly repairs are required: 1. Brake pads replacement 2. RPLC both LW ctrl ar 3. Rear brake rotars 4. Front thrust arms 5. 4wa integral alignment The estimated total cost for these repairs exceeds $5,000, which is entirely unacceptable given the short duration and low mileage since the purchase. This indicates either a lack of proper inspection and servicing by BMW of Devon or a failure to disclose critical information about the vehicle’s condition at the time of sale. As a consumer, I relied on the assurances provided by the BMW CPO program, which is marketed as delivering “ultimate peace of mind” and a vehicle of premium quality. This experience has instead been stressful and costly, undermining my trust in the BMW brand. I demand that BMW of Devon and BMW of North America take full responsibility for these shortcomings by covering the cost of all necessary repairs immediately and free of charge. Anything less would not only fail to rectify this issue but also tarnish BMW’s reputation for quality and customer satisfaction. I hope this matter can be resolved promptly and amicably. Please respond within 10 days to confirm your commitment to addressing this issue. Should I not receive a satisfactory resolution, I will have no choice but to escalate this matter further, including but not limited to contact INFORMATION REDACTED PURSUANT TO THE

I purchased a used and well serviced, one owner, BMW 2020 X5 on [XXX] from Acura of West Chester, PA. After driving the vehicle for a week the car began jerking and shuttering forward. I live in Philadelphia where space is limited and pedestrians, children included walk close to cars at stop lights and stop signs. I almost had an accident while just parking the car due of the shuttering and additionally the car unexpectedly jerked towards a pedestrian when I was stopped at a stop sign. I researched and discovered that this is a known issue concerning my year and model due to a manufacturer error when the vehicle was assembled. The incorrect oil was place into the transfer case which ultimately causes damage leading to the unsafe driving condition that I am currently experiencing. There are no warning or check engine lights to make the driver aware of the issue. Below is the direct from BMW's notice on the issue, SIB 27 02 20. To my surprise, there was never a recall to fix this issue for the make and models affected . I am asking for the NHTSA to investigate and issue are recall for repair and replacement of the transfer case that was damaged prior to consumer purchase for the models outlined in the service bulletin. BMW replaces the oil as the first level repair at the cost of the owner which seems to only be temporary. Some owners say the problem goes away and other owners the problem returns requiring replacement as the true option. I would like for BMW to recall and replace to the vehicle safe to drive. SIB 27 02 20 JERKING OR SHUDDERING FROM THE DRIVELINE (XDRIVE TRANSFER CASE ATX13 SITUATION There is a jerking or shuddering during either or both of the following: Cornering or accelerating from low speeds Driving with low to medium loads There are no warning lights or Check Control messages. CAUSE Unevenly worn or incorrect fitment tires are installed on the vehicle, or the factory-filled transfer case oil does not meet BMW specifications. INFORMATION REDACTED