Kenmore Kenmore Elite Dual Fuel Model 790.xxxx

SaferProducts.gov consumer incident report 20130705-DBE5E-2147454520. Severity: Incident, No Injury. Matched catalog product: Kenmore Kenmore Elite Dual Fuel Model 790.xxxx. Source model text: Elite. Incident: Loaded dishwasher and started machine. While cleaning up other items I walked back into the kitchen and white smoke was pouring out of the top of the machine (where the latch and controls are located). I went to open the door and flames came out of the top right side about 6-9 inches tall. I immediately closed it and smoke kept pouring out but the flames died down. Kitchen smells like an electrical fire. Thankfully I was around. We usually turn the dishwasher on as we go bed. Never again.

SaferProducts.gov consumer incident report 20140619-25516-2147443555. Matched catalog product: Kenmore Kenmore Elite Dual Fuel Model 790.xxxx. Source model text: Elite. Incident: I have a Kenmore Elite double oven/range. The oven wall on the bottom oven has been known to expand so that the racks no longer fit, and fall during cooking. The defect effects the oven primarily where the middle racks slide in, and in my own case, only the lowest rung will hold a rack, and only about 50% of the time. Due to the low nature of this, I have nearly fallen into my oven 3 times, and have burned my hand once. When attempting to roast a turkey in the oven, the rack fell out several times, causing a grease fire hazard.

SaferProducts.gov consumer incident report 20150605-095CE-2147432301. Severity: Incident, No Injury. Matched catalog product: Kenmore Kenmore Elite Dual Fuel Model 790.xxxx. Source model text: Kenmore Elite 790. Incident: We purchased a Kenmore Elite Microwave/oven combination model 790 12/25/14 which was installed 1/12/15. The most recent problem on this unit is with the microwave. My son tried to warm up some food and the microwave (which had been working fine an hour before) began to hum loudly and glow orange inside. Within 2 seconds he hit the stop button and the microwave did turn off. When he opened the unit, smoke was coming out of top and there is a charred mark inside on the top (fire?) We are very worried. We have found numerous complaints the same and similar as ours regarding the Elite series appliances, and are concerned that this is just the beginning of issues with our purchase. Have called Sears for repair service, and they have scheduled a repair for next week.

SaferProducts.gov consumer incident report 20111108-4A5A6-2147473525. Severity: Incident, No Injury. Matched catalog product: Kenmore Kenmore Elite Dual Fuel Model 790.xxxx. Source model text: Sears Kenmore Elite Model No. 110.669972500. Incident: On, October 19, 2011, Sears Electric Clothes Dryer Model 110.66972500 caught fire. Dryer was working and then we smelled an electrical fire. Determined after running around the house it was the dryer. Saw soot on top of the control panel. Fire started inside with the controls. Immediately unplugged dryer and fire smoldered out. Dryer is not even 6 yrs old - only 2 people in house. Dryer should not have caught fire. Called Sears on 10/20/11 at 1-800-469-4663 - then the fun began. The Sears representative was not sympathetic to hearing that the dryer caught fire, but was ready to sell me that Service Protection Agreement!! She never even noted anywhere on our information that the dryer caught fire per one of the "numerous" Sears Customer Solutions representatives I spoke with over the last 20 days. I specifically asked her if the parts would be new or refurbed. She said new. She told me that if the cost of the repairs would be over $500 they would provide to me a certificate for $500 for a new dryer. I was lied to - this was not a misunderstanding. I specifically asked if the parts would be refurbished and was told they would be new. After numerous calls and refurbed parts being order.....it is 11/8/11 and I am still waiting for the final repair - which now I am being told will be 11/11/11. We'll see what happens. Sear's is a very big disappointment. Sad. They were always a good company - very customer oriented. They are so big now - nobody cares.

SaferProducts.gov consumer incident report 20130226-92270-2147458433. Matched catalog product: Kenmore Kenmore Elite Dual Fuel Model 790.xxxx. Source model text: Sears Kenmore Elite Model # 665.17464300. Incident: Our 8.5 year old dishwasher (Kenmore Elite Model 665.17464300) suddenly started making an unusual ticking noise while it was running, and in the 10 seconds it took to go to the kitchen to look at it, smoke and flames started coming out of the control panel at the top right side of the door. We splashed some water on it to douse the flames, then got the door open in order to turn it off, then we turned the circuit off to totally cut power to it. The noxious fumes of melting plastics and electronics filled the house for several days. After it cooled down, we opened the control panel off the door, and took some photos. There was a lot of blackened parts, and a wire harness completely burned through. Luckily we were close by, so the countertop didn't catch fire. (We would often set the timer to run while we're not home.)

SaferProducts.gov consumer incident report 20161008-CE197-2147412214. Severity: Incident, No Injury. Matched catalog product: Kenmore Kenmore Elite Dual Fuel Model 790.xxxx. Source model text: Kenmore Elite Electric Range Model #7909413310. Incident: My stove cook top cracked in February, 2016 due to overheating oven. Cook top replaced and nothing further by Sears. October 3, 2016 while I was baking some biscuits my electric panel on my cook top started shooting out electric sparks and was on fire. Lots of smoke, flames and sparks but thankfully we are okay and thanks to my dad installing a fire panel behind the stove my home didn't catch fire. Stove purchased April, 2015 so no warranty. Just paid off last month over $600 now we are faced with buying another stove. This is a major safety issue and we don't want anyone losing their home or life due to this issue. Neither Sears nor Kenmore are willing to do anything about it.

SaferProducts.gov consumer incident report 20111010-0091A-2147474474. Severity: Incident, No Injury. Matched catalog product: Kenmore Kenmore Elite Dual Fuel Model 790.xxxx. Source model text: ELITE. Incident: We purchased our Kenmore Elite refrigerator in June 2007. Within a month we started having issues with the model. First the waterline was found to be leaking, it ruined the floor and cabinets behind the unit. Then about two months later we noticed that it was warm, and cold in the refrigerator. Upon closer inspection we realized the lights had melted the plastic housing and created massive warping and melting of the inside. The Sears store sent a repair service person, and they replaced the unit. Now, 10/10/2011, the unit is doing the same now. The light stays on, but only shuts off when it gets overheated. We still have hot food. We had to remove the bulbs today. I really hope that Sears wises up and fixes this problem for good. There needs to be a recall on this very dangerous appliance.

SaferProducts.gov consumer incident report 20120731-78349-2147465210. Matched catalog product: Kenmore Kenmore Elite Dual Fuel Model 790.xxxx. Source model text: Kenmore Elite Dual Fuel 7907938. Incident: I have a kenmore elite dual fuel range model # 7907938. It is about 5 years old. Tonight while making dinner I preheated the oven and moments later I heard an electric crackling sound and smoke and flames were coming up from behind the top of the oven. My fianc� had to grab the fire extinguisher and put the flames out before the cabinets and wall caught on fire. After the flames were put out the control board was completely blacked out and the oven no longer worked. Luckily we were in the kitchen when this occurred or we may have lost our home. After researching online about this issue, I have seen numbers complaints of the same exact incident with this model range. I have yet to see any recall of this product. How many complaints have to be reported in order for this to be recognized as a manufacture defect. If this issue is not addressed someone may loose their home or worse, a loved one.

SaferProducts.gov consumer incident report 20200418-2F547-2147372842. Severity: Incident, No Injury. Product: Kenmore Kenmore Elite Dual Fuel Model 790.xxxx (Gas/electric stove. Kenmore Elite Dual Fuel Model 790.xxxx, where the last numbers denote the color. Ours is white). Incident: When we bought our house, it came with a Kenmore Elite Dual Fuel range, model 790.xxxx, where the last numbers denote the color. This uses gas for the cook top, and electricity for the oven and controls. On April 11, 2020, we tried to set the oven to pre-heat, and when we pressed the START button, the control panel exploded. There was a sound like a string of small firecrackers going off, and flames and black, oily smoke leaped up from behind the stove. While I had my fire extinguisher in my hand, and was a couple of seconds from 911, the flames quickly subsided. Happily, in this case, the front of the panel did not melt and burn, nor did the fir spread to the wall. The circuit breaker did not blow. I had to go turn that off manually, and we can still use the gas if we light it with a match, but the stove itself is destroyed. This an old unit -- possibly as old as 13 years. If it had simply failed, I would not have been alarmed, but they should NEVER explode into flames!