Samsung NE63T8511SS

SaferProducts.gov consumer incident report 20250114-70C98-5109187. Matched catalog product: Samsung NE63T8511SS. Source model text: NE63T8511SS/AA. Incident: Caller is reporting that the remedy for the recall is insufficient, and this will not resolve the issue. Caller stated that she would like the manufacturer to replace the stove because the incident occurs while she is cooking, and these plastic clips that she received as the remedy does not do anything.

SaferProducts.gov consumer incident report 20260912-84DD7-2147310100. Severity: Incident, No Injury. Matched catalog product: Samsung NE63T8511SS. Source model text: NE63T8511SSAA. Incident: I was about to boil some water and one of the slide-in stove knobs sounded like it was sizzling. When my mother tried to investigate, it knocked all the power out. We had to have someone turn power on from the outside. This was not the first burner to give us this malfunction. It was a Samsung stove, model number NE63T8511SS/AA.

SaferProducts.gov consumer incident report 20260529-AB69B-2147318402. Severity: Incident, No Injury. Matched catalog product: Samsung NE63T8511SS. Source model text: NE63T8511SSAA. Incident: Consumers range with front mounted knobs was involved in a fire and homeowner may have made contact with controls turning on the range without being aware. A neighbor heard smoke detectors going off and saw smoke from condo and called police. Crews put it out.

SaferProducts.gov consumer incident report 20240916-2CA6A-2147336501. Severity: Incident, No Injury. Matched catalog product: Samsung NE63T8511SS. Source model text: Model NE63T8511SS. Incident: After cooking I left an aluminum baking sheet on top of the glass stove top, for food to cool off, then I went outside to do some yard work. It seems that the large burner turned and activated through accidental contact. While in the backyard I started smelling something burning, I ran inside the house and it was full of smoke with flames that almost reached the kitchen ceiling, I started screaming and the guy that was working on the front of my home came inside and helped me out. The aluminum was melted on top of the glass and it completely cracked the glass top. It was the most dangerous and scary situation that I have been in. It took me weeks to get the entire house cleaned up to remove black smoke from walls, ceiling and to remove the burning smell from furniture , clothing etc.

SaferProducts.gov consumer incident report 20241230-40B18-2147334274. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Samsung NE63T8511SS. Incident: The front oven door of our Samsung oven (less than 6 months) and the front cracked all others, which caused a cut on my husband's hand.

SaferProducts.gov consumer incident report 20210313-E7F9F-2147365376. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Samsung NE63T8511SS. Incident: I purchased a Samsung front control electric range (NE63T8511SS) on 11/20/2020 and took delivery on 12/26/2020. The range controls on the front are easily activated while brushing against them to place items in the the microwave or cabinets above the range. Though we've caught the burners turning on multiple times, it has twice resulted in kitchen fires and once resulted in a minor burn to my hand.

SaferProducts.gov consumer incident report 20251230-9D830-2147325054. Severity: Incident, No Injury. Matched catalog product: Samsung NE63T8511SS. Incident: Samsung stove has caused multiple small fires in my home. The knobs are known to be unsafe. They sent clips to stop them from rotating but this has caused the plastic behind the knobs to chip and break which allows food matter to fall into the front facade of the stove. The solution also requires diligence from customers who should not be required to perform extra steps in order to remedy a deadly design flaw. Most recently the knobs ruined Christmas dinner and caused a fire. This was a traumatic experience for my son and this could have been avoided if the manufacturer recall was sufficient.

SaferProducts.gov consumer incident report 20251121-5AA60-2147326207. Severity: Incident, No Injury. Matched catalog product: Samsung NE63T8511SS. Incident: I received an email from Samsung about a recall on my Samsung range. I followed their instructions and ordered the knob locks and installed them on my range. I went out to the kitchen where i found a pizza box on the range on fire The knob locks were installed but the knob was still able to be accidently activated. I contacted Samsung through text and email. I sent them a video of the knob being able to be turned easily even with the lock installed. I have not used the range at all today as evident by the takeout pizza box being on the range. They told me that I would have to pay to have someone come out to fix it even though this issue is connected to an open recall.

SaferProducts.gov consumer incident report 20260208-0FE5B-2147323768. Severity: Incident, No Injury. Product: Samsung NE63T8511SS (Samsun 30 inch Glass Top 5 burner 6.3 ft. air fryer a convection oven slide-in electric range fingerprint resistant stainless steel Bought at Hazleton Lowe's item number 246-7908 model number NE63T8511SS $999.00). Incident: On several occassions since we purchased the Samsung Slide - in - stove we had instances when the knobs were easily bumped while cooking and melted bowls unintentionally. The worst situation was in February 26, 2024 when we had a small kitchen fire. (Caught on video Samsung stovetop catching fire after the front knob was accidentally bumped on and a pizza box caught fire on My [REDACTED] camera) thank god we were home to put fire out. After that we ordered safety slides on our own. We still are not happy with the way these work. I just recently learned that I am not the only one having a problem with this stove and reviewed a recall with the knobs. I am not happy with the stove it is unsafe but I do not have $1100 to buy another stove to replace. Calling for manufacture safety covers per recall Monday 2/8/26.