BMW X5 2019

I purchased a used BMW from a local dealership, unaware that the vehicle had unresolved safety and mechanical issues. Over time, I began experiencing repeated problems including: •Power loss and hesitation while driving •Malfunctioning engine and drivetrain components •Electrical system glitches including dashboard warnings that would disappear before I could document them The car has been in and out of shops for diagnostics, and no lasting fix has been found. These defects have created safety concerns for me and my children, as I transport them daily. The vehicle feels unsafe to operate. I believe I may have been sold a lemon and am now pursuing legal remedies, including this formal safety complaint to report the issue.

Vehicle airbag/seatbelt warning light on 9/2022. Airbag (seatbelt) module replaced. Caused by condensation or leak due to BMW not sealing cupholders and placing KEY SAFETY EQUIPMENT directly under unsealed cupholders. I was told other modules likely damaged but airbags and seatbelt were first to go out. 2023 April/May - steering issues. Windshield wipers run continuously and cannot be turned off. Horn and turn signal also stopped working. Need steering column replaced. BMW said possibly also related to cupholder defect. I am concerned the unsealed cupholders are going to kill someone if airbags deploy unnecessarily or seatbelt/airbags fail. BMW should have not placed KEY safety equipment under unsealed drink holders.

The contact owns a 2019 BMW X5. The contact received notification of NHTSA Campaign Number: 24V576000 (Electrical System; Engine and Engine Cooling). The vehicle was taken to the dealer and the recall repair was performed. The contact stated that after the repair was performed, the vehicle failed to start after several attempts. The contact was eventually able to start the vehicle and the vehicle was driven to the dealer. A diagnostic test was performed, and it was determined that the starter was weak and needed to be replaced. The contact was referred to the manufacturer but was offered no assistance. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.

Telematics control unit has failed and has water ingress. This causes the onboard emergency sos system to fail and not work, make false calls and risk a driver ability to make an emergency call or for the vehicle to call for help. This also poses a risk in that water seeps into the interior of the cars shell through the antenna. Creating rust, mold and decay. Which will eventually affect the interior of the vehicle, head liner and eventually passengers through environmental factors. The car eventually has to be garaged or covered at all times in event of rain or snow. This has been seen wirh owners of this particular make, Model, year series. Unfortunately, more people has yet to experience this issue if theor vehicle is always garaged or covered

The contact owns a 2019 BMW X5. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the starter had failed, causing the battery failure. The contact was informed that the starter and battery needed to be replaced. The vehicle was repaired. The contact stated that after the vehicle was repaired, the contact became aware of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); which the contact related to the failure however, the part to do the recall repair was not available. The contact called the dealer, and it was confirmed that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was 67,000.

The starter motor overheats when the vehicle tries to start. The car does not always start. You can smell the starter burning. I have had the BMW dealership confirm that the starter is overheating and needs to be replaced. 2 independent mechanics witnessed this happen to my vehicle and confirmed as well. Other 2019 BMW X5 vehicles have been recalled for this exact issue and the fire hazard this causes. But not all X5’sfall under the recall - even though when reading through forums many many 2019 X5 owners have vehicles that are not named in the recall but are having this same exact problem. This is a family vehicle and is proving a fire hazard for my family, including my [XXX] son. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 BMW X5. The contact stated that while at a stop light, the vehicle suddenly shut off and failed to restart. During the failure, the message "System Overheated" was displayed. The vehicle was towed to the local dealer who replaced the battery, but the failure persisted. The vehicle was taken back to the dealer who diagnosed that the starter motor was faulty and needed to be replaced. The starter motor was replaced, and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 41,000.

MY STARTER MOTOR OVERHEATED AND MY CAR WOULD NOT START AND MY CAR INDICATED THE FLUIDS AND COMPONENTS WERE OVERHEATED - MY DEALERSHIP CONFIRMED THE PROBLEM WITH A VIDEO THEY SENT ME. IF I WAS STILL DRIVING THE CAR, I DON'T KNOW WHAT WOULD HAVE HAPPENED TO ME MY DAUGHTER AND HUSBAND IN THE VEHICLE. i CALLED MY SERVICE REP AND THE DEALERSHIP IS LOOKING INTO IT AS MY VIN DOES NOT HAVE THE RECALL. NOTHING WAS WRONG AND NO LIGHTS WERE ON THE VEHICLE PRIOR TO THE CAR NOT STARTING. I HAD BEEN DRIVING IT FOR ABOUT 25 MINUTES. In MAY of this year, not even 6 months ago, they had to replace a "heat management module", which cost me $2500 and they said it is not related. They found 8 fault codes at a frequency of 255. The dealership is telling me this is not related, but I have a hard time believing that.

The contact’s wife who owns a 2019 BMW X5. The contact stated that while the vehicle was parked, there was an abnormal sound and the vehicle intermittently stalled. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the starter needed to be replaced. The vehicle was not repaired and was taken back to the residence. The contact stated that the vehicle stalled again and failed to return to normal operation. A dealer was contacted; however, the vehicle was not yet diagnosed or repaired. The contact researched and was made aware of an unknown recall; however, the VIN was not under recall. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000.

Over the 2 years of ownership I had about 5 incident where I lost control of my 2019 BMW X5 40i. The specific trim was XLine with standard brake option. It occurred rather randomly so I was not able to identify the pattern to reproduce. Right after the ignition to leave a parking space (and while still holding the brake since starting the car) the car would push my foot up and I would lose control of the brake. After a few seconds of desperate tries to press the brake, I was able to stop the car from drifting backwards as I engaged "Park" gear. Similar situation occurred and each time I was fortunate that there wasn't a car directly heading towards me. However I experienced this life threatening experience and BMW seems to acknowledge with their service bulletin of "SIB 34 04 19" but no fix was given to me.

The contact's husband owns a 2019 BMW X5. The contact stated while her husband was at a complete stop at the red traffic light, the vehicle stalled. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that the starter had failed and needed to be replaced. The vehicle was repaired at the contact's expense. The contact later received notification of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling), which the contact related to the failure. The vehicle was taken to the dealer, where the recall repair was completed. Additionally, the dealer was contacted for reimbursement regarding the expenses sustained due to a failure related to the safety recall, but did not provide assistance. The manufacturer was not notified of the failure. The failure mileage was 84,433.

Dear Sir This is regarding my 2019 BMW X5 VIN [XXX] , purchased on 5/28/2019 from BMW Orland Park IL. I encountered ‘Reduced engine power’ message on 5/8/2023. This vehicle was driven about 40000 miles at that time. BMW Orland park diagnosed the root cause and fixed it on 5/10/2023. They replaced faulty lower radiator blind. I am surprised and worried that top luxury brand SUV had this problem so early and right around warranty expired. I asked service advisor of any recall, but unfortunately he didn’t find anything. I spent $802.37 + tax, for this repair very early in the BMW vehicle’s life. I would appreciate if you can research/investigate this problem with 2019 BMW X5, whether it’s eligible for recall or free repair. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 BMW X5. The contact stated while the vehicle was parked, the vehicle failed to start. Additionally, there was a burning odor on the inside and outside of the vehicle while the vehicle was occupied. The contact stated that the VIN was not included in NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling). No warning light was illuminated. The vehicle was not drivable and was towed to an independent mechanic who diagnosed the vehicle with starter failure. The vehicle was towed to a dealer and the dealer confirmed that the starter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was included in the recall; however, the contact had not yet received the recall notification letter. The failure mileage was 43,699.

The contact owns a 2019 BMW X5. The contact stated that when attempting to start the vehicle, it failed to start and a burning odor was present. The starter had begun smoking. The smoke had settled itself. The fire department was not at the scene. No police report was filed. There were no injuries reported. The vehicle had been towed to the dealer where it was diagnosed that the starter failed causing the starter to catch fire internally and needed to be replaced. The starter was replaced. After having the vehicle repaired the contact did some research and discovered that the failure was related to NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling). The dealer was then contacted a second time and confirmed that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was 50,000.

The emergency call system malfunctioned and the navigation system quit working due to a leak in the shark fin. This would be a major safety concern in the case of an emergency. The Dealer will replace the shark fin at their cost, but will not provide a loaner vehicle or rental car why we are waiting on the replacement shark fin. The part has been on backorder for a month and was supposed to arrive on XXX. On XXX I was told that the backordered part was now expected on XXX. The dealer told me I could not drive the car in the rain as rain would damage the headliner and if that happened the repair would be my responsibility not BMW's. I live in [XXX] and during this time of the year we have popup thunder storms and it rains almost every day so it makes the car effectively useless. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 BMX X5. The contact stated while parked, the vehicle stalled; there was an abnormal odor coming from the outside of the vehicle. No warning light was illuminated; however, the "Engine Overheating" message was displayed on the instrument panel. The failure occurred on several different occasions. The vehicle was taken to a dealer where it was diagnosed that the vehicle needed to be reprogrammed. The vehicle was repaired however, the failure still occurred. The vehicle was towed back to the dealer to get a diagnosis; the contact received a diagnosis stating that the starter motor needed to be replaced. The contact did research and was made aware of NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 65,397.

Tl* the contact owns a 2019 BMW X5. While driving 35 MPH, "leveler select defect" appeared on the instrument panel followed by "transmission defect, do not turn vehicle off". The contact stated that the vehicle was able to shift into drive, neutral, and reverse, but could not shift into park. In addition, the service transmission warning indicator illuminated. When the vehicle was finally able to be placed into park, it automatically shut off and would not restart. The vehicle was taken to davis automotive group (6135 kruse drive, solon, Ohio 44139, (440) 542-0600) where it was diagnosed that the entire gear shift and transmission needed to be replaced. The dealer was unable to restart the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact filed a complaint with the corporate office. The contact was awaiting a response from BMW. The failure mileage was 860.

Intermittently and without explanation the vehicle cannot be started using normal procedure even though the key fob is on the driver's person. Since the vehicle was purchased new in April 2019, the dealership has had five opportunities to address this problem without success. I have been instructed that should the vehicle fail to start normally, retrieve the fob; lock and unlock the vehicle using the key fob and then start the vehicle using the fob which (dealership language here) has been "awakened." As a semi disabled 73 year old male this necessitates that I exit the vehicle and, in standing position, create the ability to remove the key fob from my front pant pocket in order to follow the procedure to "awaken" the key fob for purposes of starting the vehicle. I can think of any number of situations in which this could create a hazardous situation and am therefore submitting the problem to ntsb for review.

I bought this car brand new and a couple of weeks after purchasing it, I would notice a creaking noise and/or a slight bump when I would put on the brakes. I have a lot of paperwork where I contacted the dealer to tell them about this noise over the years. They continued to tell me they didn’t hear or feel anything when I would take it in to be checked. I even had one of their mechanics to get in the car with me, so I could point it out. He told me that was normal. Over the years they said things like the brakes are cold and just have to warm up or that the sound was the auto hold and was designed that way, along with other opinions. It’s continued to get louder over the years and it bumps when you reverse the car or if you cut the wheel far. Now, they’re saying it’s the chassis and a thrust arm needs to be repaired. This was a defect from the beginning and I have the paperwork to show that I contacted them repeatedly about it.

We experienced a serious malfunction in our vehicle’s emergency call system and Bluetooth connectivity, which began immediately after the shark fin cover fell off. This issue appears to be a known defect, as numerous reports suggest that water intrusion through the exposed area can cause damage to the emergency communication system and GPS functionality. This is a major safety concern, as it compromises critical emergency features and wireless connectivity, impacting the vehicle’s overall functionality. Despite this being a design flaw, the dealership is charging us over $5,000 for repairs, which is an unreasonable burden for a defect that should have been properly sealed and protected during manufacturing. For the safety of all drivers, this defective shark fin assembly must be recalled, redesigned, and properly sealed to prevent further failures. We urge the manufacturer to take immediate action to address this safety hazard.

Driving my vehicle and on my screen popped up driver seat restraint malfunction, also rear seat restraint malfunction please go to closest dealership. I bring my vehicle to BMW dealership in my town and rep calls me and advise that the cup holders sit above the srs wiring and that liquid gets thru the cup holders and dripped on to the wires causing them to no longer work. This is a design flaw i have never spilled a drink in my cup holder and even if someone did on accident why is the AIRBAG wires not covered in plastic if going below cup holders that leak any type of liquid. I am unable to afford, I do have warranty however BMW stating that this is an outside interferance and will not be covered under warranty, so I am having to drive with no airbags. I researched and many others are having same issue with this same year and make different models. This is something that definatly needs to be recalled as it is a design flaw and a safety hazard.

The electronic oil level sensor was unable to complete an oil level measurement on the iDrive screen. Diagnostic inspection at a BMW Dealership (Mt. Kiso) and EuroTech Auto Repair (Larchmont, NY) revealed that the oil pump had degraded internally, specifically due to failure of plastic components. All Sensors were working fine and showed no faults. This failure could not be detected by regular maintenance and posed a risk to engine reliability and potential sudden loss of lubrication. The car had approx 55,000 miles, was purchased purchased after my 3-year lease (original owner of new vehicle), and the incident occurred during normal use. There were no warning lights or symptoms before the oil measurement stopped working. This defect appears to be a design/materials issue affecting other similar vehicles. The failed oil pump has been replaced at my expense. I am concerned this part presents a broader safety and reliability risk and should be considered for recall.

I am reporting a safety concern involving a 2019 BMW X5 that experienced a sudden and catastrophic engine failure at approximately 75,000–80,000 miles. The failure occurred without any prior warning indicators, dashboard alerts, or fault codes. The vehicle lost engine function and required inspection by an authorized BMW dealership. The dealership documented internal engine damage, including metallic debris in the oil system, oil contamination, and bottom-end engine knocking. A full engine replacement was recommended. This raises safety concerns because: The failure occurred without warning Sudden engine failure could create hazardous driving conditions depending on speed and location There may be a broader pattern of similar failures BMW of North America has denied assistance and has not provided any explanation for the cause of the failure. I am submitting this complaint so the incident can be recorded and evaluated as part of any potential defect investigation.

The emergency call warning on the dash was activated. GPS and Heads-up display no longer functioned correctly. BMW Dealership replaced TCB2 Box and battery at a cost of $2956.63. In researching this issue found numerous complaints from other owners. Contacted BMW and was told they were not responsible, car was out of warranty (4yr / 50,000 mi). This is an electronic component that is positioned in the least hostile environment of the vehicle. It has NO moving parts, is located in a dry / protected area (above the headliner), has NO knobs to turn / buttons to push / or screens to touch and is not subject to normal wear and tear. One of 2 things seem to be the case: This is a rare failure of this component - in which case I would think BMW and the manufacturer would be not only interested to investigate but also responsible. This is a regular failure of this component and since it is an integral part of the car's safety system BMW does not want to acknowledge a known defect.

The contact owns a 2019 BMW X5. The contact stated that while attempting to cold-start the vehicle, the contact needed several attempts to start the vehicle. The contact stated that several times, the contact was unable to restart the vehicle. The contact stated that while making several attempts to start the vehicle, the message "System Overheated - Restarting Engine Possible After Cooling" was displayed on the instrument cluster, and the contact had to wait 120 seconds before further attempts to restart the vehicle were possible. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that the starter needed to be replaced. The vehicle was not repaired. The contact was informed by the dealer that there was a recall for the failure, NHTSA Campaign Number: 25V644000 (Electrical System), and the VIN was covered under the recall. However, the VIN tool showed no recall related to the VIN. The manufacturer was informed of the failure. The failure mileage was approximately 80,000.

a concern regarding my BMW x5 it’s a 2019 x50i it’s my only vehicle that I have to get to and from work and drive my family around. I have been having starting issues at random times I can go a week no issues than randomly. My vehicle doesn’t want to start. Also, I have engine codes that are the same ones that apply to other recalls my starter is my main concern because it is an unsafe situation in certain circumstances because it’s happened at a light due to the auto stop switch I have to turn it off so that problem wouldn’t occur anymore because it also happened on the freeway during traffic that was a scary scenario when I had my family with me luckily it did turn on as I was steering out the way of traffic, I love the car unfortunately it is giving me safety concerns ,I seen there is a recall on NHTSA Campaign Number: 24V-576 subject : Starter Motor May Fail and Overheat according to this my vehicle meets all these criteria’s I need help with further assistance please if you can and thank you for your time.

The contact owns 2019 BMW X5. The contact stated that the vehicle was designed with the engine Auto Start/Stop system. The contact stated while at a complete stop and releasing the brake pedal, the engine failed to restart automatically. The contact stated that upon depressing the Push to Start button, the vehicle failed to start. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the starter needed to be replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling) which the contact related to the failure. The manufacturer was contacted for reimbursement and referred the contact to the dealer. The vehicle was taken to the local dealer, where it was inspected, and the dealer confirmed that the independent mechanic had installed the correct part; however, the dealer later informed the contact that the manufacturer had denied the claim for reimbursement. The failure mileage was approximately 140,000.

BMW knowingly did NOT NOTIFY it's 2019 BMW X5 M40i (engine B58) vehicle owners. This is in reference to the faulty design and made plastic engine oil pump. It has been known to fail prematurely due to weaken parts. Some analysis done was from certain oil viscosity's applying additional unneeded stressful pressures. This later was recognized by BMW and a newer design and/or metal sturdier one had taken it's place in subsequent model years starting in 2020. Some owners were able to remediate the oil pump failure and new replacement either covered under intact warranties, and some were covered through quieter negotiations with BMW Customer Care's authorizations. To my understanding, no recalls were made nor were any techical service bulletins (TSB) made to it's owners. I don't see how BMW can be allowed to get away with an issue of safety which could cause a catastrophic failure of the affected engine? Under the circumstances, BMW should be fully reimbursing me for the repairs here, and be glad there were NO serious injuries OR worse, DEATHS! I have been in contact with their Customer Care and nothing has been done to date.

Premature oil pump failure. 2019 BMW x5 with only 46k miles has been diagnosed with an oil pump failure. Vehicle needed to be quickly pulled over and shut off to avoid catastrophic engine failure or engine seize. If this happens on the highway or at any speed the vehicle will lose power and be unsafe to control likely ending in an accident. This is a known Issue. BMW produced the vehicle with a flawed oil pump design that has a plastic ring around the impeller. The ring deteriorates and cracks leading to pump failure and loss of oil pressure It is only on limited models early 2019 X5. BMW redesigned with an all metal pump quietly. This issue needs to be addressed with BMW as it is unsafe for these family vehicles to be on the road with such a significant risk to its passengers and others. The failure happens with little to no warning. When contacting BMW they told me they would not consider helping with repairs. The repair for this part is upward of $8k which in turn will likely limit consumers ability to fix proactively. This is totally unacceptable and needs to be addressed by the NHTSA directly with BMW. P

Recently purchased a 2019 BMW X5 xdrive40i with 77k miles, after only owning for 3 weeks after a heavy rain storm. My dash lit up with “Emergency call system malfunction”, upon review online it seems to be a common issue with these BMW models and no recall has been issued. The sos malfunction causes the vehicle not to function properly and unable to use the integrated idrive head unit system. It also dials emergency services on its own and won’t let me end call. After taking it to bmw dealership they found the telematics module battery to be low and suggested replacing. Previous owner had similar issue back in January of 2023 and the shark fin antenna by the roof was replaced , resealed and TCB telematics unit replaced. So only after 2 weeks of replacing the TCB battery, same issue appeared again after a heavy rain storm. I took it back to bmw for diagnose and they had to have one of there engineers test it and found out the actual sos button ecu system unit to have a short causing the sos malfunction and it dialing emergency services on its own. Vehicle is not driveable and has been at bmw they are trying to charge me additional $1,547.58 plus taxes and fees for the repair. I feel as if this is a defect on bmw and should be addressed and issued as an recall for there customers.

About a year ago, coffee began leaking from below from a paper cup in the plastic cupholder of my x5. I immediately noticed it and cleaned it up. Approximately 1-2 ounces of liquid leaked into the plastic cupholder. On May 11, 2022, the Passenger Restraint System faulted and the light came on. The vehicle was inspected by BMW of Austin and stated that liquid seeped onto the Airbag Control Module and some of the pins were corroded. This would not be covered by the Warranty as it was deemed an "external" factor that caused the failure. The estimate to fix this issue and get the airbag functioning again is $2,005.00. BMW placed the Airbag Control Module right under the plastic cupholder, and does not seal the plastic cupholder or the important Airbag Control Module right under the plastic cupholder. Luckily, the airbag system did not automatically stop the vehicle as has been the case with other vehicles- X7 and X5. This is a design failure that BMW is aware of that leaves its customers at risk of injury due to the airbag system faulting. This issue is ongoing and affects all X5 and X7 models. BMW needs to provide a remedy to this design and safety flaw. Owners should not have to pay $2,000 to remedy. There is a class action lawsuit filed in December 2021 for this exact issue.

BMW "did not" issue a recall notice for this known issue for my VIN. They were aware of this issue and corrected it based on the latest software update 11/2022.56. The problem is older software versions can cause the battery to completely drain even when the engine is not running and make you deserted anywhere, which is a safety issue. Also, since the battery can be fully drained, your booster brakes also will not work during the start of the engine, which can again cause risk when starting. BMW did not advise customers regarding this safety issue. In my case, My battery was completely drained, and I had to replace my battery. Details of the defect from the latest software update release notes are mentioned below. The concern is why BMW did not issue a recall notice to customers like me. I hope NHTSA can take the necessary action on this and issue a proper recall notice. "Recall of automatic transmission/ EGSsoftware:(USA/CANADA) The current software version of your vehicle may mean that the electronic transmission control continues to consume energy after parking the vehicle and may result in the total discharge of the 12 V vehicle battery. A Vehicle start can no longer be ensured in this case. This malfunction is rectified by the upgrade 11/2022.56. The corresponding special defect code is 0024720100" (Photo attached)

On November 9, 2023, I was driving out of town to visit a friend. I had been on the road for 1.5 hours and driven approximately 100 miles. When the vehicle approached a stop sign and came to a stop, the auto stop function turned the engine off. When it was my turn to proceed, I disengaged the brake, but the vehicle's auto start function failed to turn on the engine. I put the car in park and pushed the start button once. In doing so, the car attempted to restart itself multiple times, without success. I could hear the vehicle "cranking", but the car never started. Shortly thereafter, the cranking sound stopped, and white smoke filled the cabin through the air vents. It smelled like burning plastic. I grabbed my belongings and evacuated the area. Once outside of the vehicle, I could see white smoke bellowing out from underneath the vehicle. There were no warning messages or any other issues prior to the failure. The car was towed over 100 miles to the dealership where they confirmed an internal short circuit caused the starter to fail. The dealership replaced the starter. I do see there is a recall for the starter. However, I believe my issue is different. The vehicle failed to restart due to the recently identified programming issue, causing the starter to malfunction. The starter failure was not due to excessive attempts to start the vehicle, as I only pushed the start button one time.

I am writing to file a complaint against BMW for the replacement of the starter in my 2019 BMW X5 (VIN # [XXX] ) which I had to pay for out of pocket in March 2024. My vehicle failed to start after repeated attempts. After a call to the dealership they told me I would have to have it towed to the dealership at my own expense at a total of $266 for them to assess. The dealership confirmed that the starter needed replacement which cost me an additional $1736.78 out of pocket. After receiving a recall notice from BMW, I learned that this issue is related to a known safety defect with the starter which can lead to electrical overload, overheating, and in rare cases a fire risk. Given that I had to replace the faulty starter before the recall was issued, I am requesting reimbursement for the costs I incurred -$2002.78 which includes the towing charges and starter replacement. I reached out to Joseph Battle (Service Advisor) at BMW of Nashville, and he informed me that reimbursement is not possible only a software upgrade. This response is unacceptable, as I should not have to bear the cost for a safety issue BMW has since acknowledged. I kindly request reimbursement for the full amount of $2002.78. Please review the attached invoices and recall notice. I look forward to your prompt response and resolution of this matter. [XXX] and [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dear Sir/Madam, I am experiencing an issue with my BMW vehicle whereby, approximately 5 to 10 minutes after beginning to drive, the Driver Assistance System becomes disabled. As a result, both the Blind Spot Detection and Lane Departure Warning functions are deactivated, and a warning message indicating that driver assistance support is restricted appears on the display. I understand that BMW has previously issued Service Action B66 20 19, which recommends replacement of the KAFAS (Camera-Based Driver Assistance System) under certain conditions. Based on my research, the symptoms affecting my vehicle appear to be consistent with those described in that service action. However, when I checked my vehicle information, I was unable to find any open recall or service campaign associated with this issue. While driver assistance technologies are intended to supplement, rather than replace, attentive driving, these systems are nonetheless important safety features that contribute significantly to vehicle safety. A malfunction that causes these features to become unavailable during operation may increase safety risks for drivers and other road users. I would appreciate your guidance regarding the most appropriate course of action to resolve this issue. Specifically, I would like to know whether my vehicle may qualify for repair under the referenced service action or whether BMW can provide additional diagnostic or corrective measures. Thank you for your time and assistance. I look forward to your response.

Subject: 2019 BMW X5 xDrive40i – Oil Pump Defect Causing Oil Measurement Failure and Safety Risk I am reporting a safety defect in my 2019 BMW X5 xDrive40i with the 3.0L B58 inline-6 engine. The vehicle currently has approximately 70,000 miles. The vehicle is unable to properly measure or display engine oil level due to incorrect oil readings, which have been attributed to a failing oil pump assembly containing internal plastic components. Because this vehicle does not have a traditional dipstick, the electronic oil level monitoring system is the only way to verify proper oil level. Due to the defective oil pump design, I am unable to confirm whether the engine has sufficient oil. This creates a serious safety concern because: •The vehicle may be operating with low oil pressure without accurate warning •Sudden oil pressure loss could cause engine shutdown while driving •Loss of power at highway speeds could result in an accident •Catastrophic engine failure could occur without proper oil monitoring This is not normal wear and tear. BMW has reportedly updated the oil pump design in newer model years to use metal internal components, suggesting awareness of a design weakness. However, no recall has been issued for 2019 models. An oil pump that prevents accurate oil level measurement and may fail prematurely presents a significant safety hazard. I respectfully request that this defect be formally investigated and that BMW be required to issue a recall to replace the defective oil pump assembly with the updated metal design.

I am writing regarding my BMW X5 xDrive40i, model year 2019, engine code B58TU. The vehicle has been serviced at authorized BMW dealerships. For this engine type B58TU especially years 2018-2021, repeated oil pump failures have been reported due to a known design issue: an internal plastic component can develop cracks, potentially leading to a complete oil pump failure. BMW silently replaced the oil pump with the updated version by keeping the same part number but featuring metal internals. Once there is a fail on the oil pumps with plastic components, engine loses access to get the oil an immediate stop is needed. This creates a huge safety concern cause: 1) If you are on a highway at highway speeds it might not be possible to move to the shoulder safely with no engine power or even worse: with a locked engine. 2) If there is a maintenance on the road with no shoulder access or if this is a bridge where there is no shoulder, it creates a huge risk to safely move the vehicle. An unavoidable sudden stop can create a huge accident risk for everybody. Of course any car can get a engine problem on those occasions but this is a very known and very common problem for BMW cars equipped with B58TU engine especially years 2018-2021. BMW is also definitely aware of that and this safety concern cause they updated the design silently. But, when contacted with BMW NA, they refused to help, refused to admit there is a design problem. They also refused to change the oil pump with the updated oil pump even with my proposal of goodwill pricing.

The oil pump contains a plastic housing that fractured during regular use. (Yes, I did retain the part for inspection and can include photos of the defect here). Yes, the problem has been confirmed by my mechanic and the general public with multiple posts and videos shared widely across the internet and in vehicle forums. This failure caused the engine to lose oil pressure abruptly. Had this occurred at highway speeds or in heavy traffic, it could have resulted in a serious accident. BMW is aware of the problem and has redesigned the oil pumps for all X5s starting in 2020. There is no real warning for this potential failure which would cause the engine to cease. The problem is most commonly diagnosed by checking the oil level via the I-Drive System electronically, (there is no dipstick for these cars). The oil level cannot be provided on the screen due to significant pressure fluctuations caused by the damaged oil pump- and that's how you know you're at risk of engine failure. There has been no recall for the 2019 vehicles. All 2019 BMWs with the B58 engine, (and the Toyota Supra), include this dangerous and expensive design flaw and I believe a recall should be issued; the majority of these cars are still on the road. I estimate the total number of cars to be 250,000 cars. My oil pump had to be replaced or the car would be rendered undriveable. The estimate from BMW dealership #1 exceeded 11,000; the estimate from BMW dealership #2 exceeded 8,000. The car has less than 70,000 miles on it and this is a known issue for this model year.

I am writing regarding my BMW X5 xDrive40i, model year 2019. For this G05 model coded cars, repeated transfer case failures have been reported due to a known issue: on the factory they put a wrong oil in it and then published a Technical Bulletin about it as if they are not the ones responsible for that. The problem is, due to that mistake, transfer cases of cars manufactured between 2018-2020 becomes dead in time. Cars shudders, jerking at low speeds, cannot deliver the power to the ground effectively due to intermittent and very disturbing, powerful shudders. This creates a huge safety concern cause: 1) if you are on an intersection the car might not join safely to the traffic in a perceived timing due to the shudders, intermittent power delivery. 2) If you are on a driveway and moving to the street the car might not move to the street for the perceived timing or once moved cannot move safely to join the traffic. 3) If there is a failure on the transfer case and if there is a sudden stop is needed. On the road with no shoulder access or if this is a bridge where there is no shoulder, it creates a huge risk to safely move the vehicle. An unavoidable sudden stop can create a huge accident risk for everybody. This is a very known and very common problem for BMW cars equipped with B58TU engine especially years 2018-2020. BMW is also definitely aware of that and this safety concern but instead of fixing it they moved away their responsibility as if they are not the ones made the mistake. But, when contacted with BMW NA, they refused to help.

I recently took my 2019 X5 to the BMW dealership because of the recall (Engine starter) and the code P0456 (NVLD Minor Leak Fault). At the same time, there's a warning that says, "Oil at a minimum level. Add 1 liter immediately". I have the 3 Year Oil Plan and asked them to put some oil, but the dealership said that they can't add oil because the oil level wouldn’t read properly. They told me they couldn’t diagnose it without charging me an extra 300 for further testing. Then, I read a lot of threads online and it seems that BMW quietly changed the pump to an all-metal design around 2020 but never issued a recall or extended warranty for the earlier cars. There's a lot of customers complaining with the B58TU engine found in many 2019–2021 BMWs (X5 xDrive40i, 540i, 340i, etc.). The variable oil pump uses a plastic internal adjusting ring that cracks over time. When it fails, oil pressure becomes unstable or is lost, often with little warning. A common early symptom is the oil level sensor test failing and stopping around 12-20%. In the worst cases, it can lead to sudden engine damage or the car shutting down while driving. I called up my mechanic, and he said that this is a common problem and it could be an oil pump issue that needs to be replaced. I asked him for a quote and he said approximately 5k or more. I believe this is a safety defect that deserves investigation Hoping for your kind consideration. I plan to keep my car as long as possible Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I always service and baby my vehicle. Had recently got starter recall & fresh oil change done 2 months at my local BMW Atlantic City NJ dealership. On June 27th, as I was driving the vehicle normally a message popped on the dash stating engine oil is at a minimum level, add 1 liter of engine oil, refill oil immediately. So I went to my earliest autozone bought quart of mobile 1 oil and refilled it. After that the warning message went away and came felt fine. Unfortunately the next day same message popped up, so drove over to BMW service to get diagnosed. Due to the computer system in the vehicle not being able to read the oil level measurement. It would go from 0-18% oil level reading then message would pop up saying unable to read to try again or make sure vehicle is on ground level which I made sure it was. So next day I dropped it off at BMW dealership for diagnosing. After 1 day and half they came to the conclusion that it is a bad oil pump and wants to charge $6,362.31 for repairs. Advisor stated its due to older gen bmw b58 engines using plastic oil pumps inside which causes to break and cause leaks. So they are aware its an common issue but won’t do an recall or service bulletin to fix issue which is very dangerous because the engine could seize up and stall anytime I’m driving around due to not knowing the oil level measurements. It is super risky and unfair for consumers to pay for such a big bill repair. I hope there is recalls or something to help remedy this cause for current & future BMW affected vehicles. BMW is aware of this issue but won’t resolve it.

I have a 2019 BMW x5. My starter failed and I got a notification at the same time through my BMW app that there was a safety recall "RE: Recall 24V-576: Engine Starter – B12 05 24". The recall instructs the dealer that the Correction is "DME software update that will prevent the engine starter from being overloaded". This is all fine. It then gives the instruction "Note: Some vehicles may also be affected by the following technical campaign: 0012240600 Check and, if necessary, replace starter motor Please ensure that, if possible, both technical actions are processed at the same time." My issue is that the initial Recall is the clear issue causing the starter failure and they have acknowledged this in the technical campaign following. However, my vehicle's VIN is not included in the technical campaign that instructs them to replace the starter even though it was their negligence which caused the failure which they have acknowledged. What component or system failed or malfunctioned, and is it available for inspection upon request? No I paid to have the starter replaced. How was your safety or the safety of others put at risk? Me and my vehicle were left stranded, sometimes In the road due to auto start, multiple times. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, inspected by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there were no warnings.

The BMW B58 Technical Update (B58TU) engine utilizes a variable-displacement oil pump incorporating internal components manufactured from thermoplastic rather than traditional metal. These plastic internal parts are prone to severe thermal degradation and brittleness over time. Under normal operating conditions—and particularly during cold-starts in low ambient temperatures—the plastic elements suffer structural fatigue and catastrophically fracture, destroying the pump's ability to maintain oil pressure. A primary indicator of failure is the vehicle's inability to complete an electronic oil level measurement, quickly followed by a critical "Low Oil Pressure: Stop Engine" warning. This defect poses an immediate and severe hazard to motor vehicle safety. A sudden loss of engine oil pressure while traveling at highway speeds results in immediate oil starvation and catastrophic engine seizure. This causes a sudden loss of motive power and can lead to a loss of power-assisted steering and braking. Operating a vehicle that suddenly stalls or seizes in fast-moving traffic creates an extreme risk of high-speed rear-end collisions and leaves occupants stranded in highly hazardous highway conditions. Because BMW quietly transitioned back to a ruggedized metal oil pump design in later production runs without issuing a safety recall or notice for earlier models, thousands of vehicles remain on the road with an inherently defective, safety-critical engine component. I request that the National Highway Traffic Safety Administration (NHTSA) open a formal safety defect investigation into this component to mandate a safety recall and protect the public.

1 - Parking Brake inoperative - Unable to disengage parking brake: Recalled part for same year/make/model (Different production MONTH in recall) NHTSA safety recall OMB Control No: 2127-0004 2 - Air conditioner (Evaporator failure) - Releasing chemicals from enclosed HVAC system: Common knowledge failure point, requires entire dashboard disassembly w/High Labor cost Unsafe driving conditions in excessive heat (Las Vegas, local area driven) History: August 2025 - Parking brake stopped working: I obtained a diagnosis from independent service shop stating the center console control panel - containing the Body Domain Controller (BDC) requires replacement. The parking brake is currently inoperable Under NHTSA safety recall OMB Control No: 2127-0004 - Part 573 Safety Recall Report 18V-732: This specific part for this specific vehicle (year, make and model) has been recalled under a different production month. March 2026 - Air Conditioner Failure: The A/C system stopped working (Blowing hot air only). I filled the A/C system on 3/12/2026, and within 2 weeks the system chemicals had been released into the environment due to a leak in the evaporator. The evaporator was diagnosed by two (2) independent mechanics as the failure point of the AC system. The Air conditioner is currently inoperable and I reside in Las Vegas - Temperatures average well over 100 degrees and we are approaching summer. Common knowledge failure point: A/C Evaporator - Located deep within the dashboard at the firewall, requiring an interior disassembly - Skilled labor and time Manufacturer's defect: Upon research, these are very common failure point as a result of the improper engineering of the AC system on this particular vehicle.

A portion on the Airbag system was/is disabled due to an issue, known to BMW, with the wiring harness connected to the passenger seat. It is available for inspection if requested. Normal movement of the electric seat in turn pulls a wiring harness that failed by being "chaffed". This flaw results in a "Restraint System Error", passenger side - a significant problem since this harness controls an integral safety system of the vehicle and ultimately disables part of the airbag system until repaired. During inspection at the dealer's service center, the car was connected to a fault reader that reported a wiring harness/module failure due to "chaffing". This chaffing caused a short that triggered the warning light and deactivated a key air bag safety feature. I was told that normal movement of the passenger seat moves the wires and causes the system failure. After consulting with my Service Advisor, the repair was explained as "installation of a new, modified (longer) wiring harness that allows for rerouting of the wires so that the condition is corrected" What alarmed me as a consumer was when I asked if they were sure this would fix the problem, the dealer told me they see it quite often and 99% of the time it is a problem with the original design and routing of the harness. From my perspective, this indicates BMW acknowledges this is a known problem impacting the safe operation of the vehicle. The repair requires removal of the entire center console and replacing and rerouting a newly designed wiring harness. The estimate for repair to the consumer is almost $1300 - making it likely that many consumers would delay this important repair. In my opinion, this engineering flaw should be the subject of a voluntary recall at the least.

On the date below, a warning banner and chime signaled that our car's emergency communication system was not functional. Soon after, we noticed that the navigation system was "lost"; ie, showing our car in a different state, sometimes in water, incorrect displays of speed limits being shown, etc. Vehicle was evaluated at a BMW dealership, and the primary defective part was found to be the "sharkfin" on the roof. Water entered the roof structure (not the interior of the car) via this sharkfin, and resulted in damage to the TCB, which reportedly controls many of the car's more-advanced electrical functions. Due to unfortunate clauses in warrantees on the car--both BMW certified pre-owned coverage, and also a 3rd party service contract that was purchased at the time of purchase, from the BMW dealer, as a bumper-to-bumper "platinum" supplement to the certified pre-owned warranty, are currently in effect for this car--this defect is NOT covered. Cost to repair all involvedf parts is approximately $5,000. As a consequence of this expense, it has not been repaired, and likely will not be in the near future. A Google search about this issue yielded numerous identical incidents involving this same model/year of BMW. Several owners wondered if a recall was needed, since it is clearly a manufacturer defect with clear-cut and repeated ramifications, is very costly to repair (so is likely to NOT be repaired, in many instances), and is subject to a loophole in warranty coverage. My impression from this internet search is that other systems in the car might soon stop working. I believe it is a safety issue, now, given the failure of the emergency communication function controlled by the TCB, and might become more of an issue in the future, when/if additional functions fail.

The vehicle's electrical system experienced a starter malfunction, which led to a complete failure of the starter. As a result, the car would not start, ultimately causing the battery to fail as well. This failure posed a serious safety risk. I could have been left stranded in the middle of traffic, increasing the risk of a collision that could have caused injury to myself and others. If the malfunction had occurred in a remote location, I could have been left stranded, placing me in a potentially dangerous situation. The issue was confirmed by the dealership. Although there is an active NHTSA recall related to this exact problem, my vehicle’s VIN was not included. However, it should have been—my vehicle was manufactured during the affected production period and experienced the same failure described in the recall. As a result, I had to pay out of pocket for these substantial repairs. The manufacturer failed to include my VIN in the recall, despite clear evidence that my vehicle was subject to the same defect. The manufacturer inspected the vehicle and confirmed that the failure involved both the starter and the battery; however, I was required to pay out of pocket for the replacement of both components. There were no warning lights, error messages, or other symptoms prior to the failure—the vehicle simply stopped functioning without notice. Further research revealed that many other owners have reported the same starter malfunction, frequently resulting in battery failure and the need to replace both components. Although the manufacturer is aware of this widespread issue, they have not issued a comprehensive recall for all affected vehicles. Had they done so, this failure—and the associated safety risks, inconvenience, and significant repair costs—could have been avoided.

COMPONENT / FAULT CATEGORY: ELECTRICAL SYSTEM / POWER TRAIN / BLIND SPOT WARNING SUMMARY OF THE DEFECT: On April 11, 2026, my 2019 BMW X5 suffered a sudden electronic system shutdown at highway speeds near the 210 exit, stranding the car on the roadway and requiring AAA towing. BMW of Ontario falsely blamed "liquid damage" in the GSW shifter and texted an inflated quote of $6,616.05, later reduced to $3,616.05 on Invoice #BFCS684959 before waiving fees for oil changing and so on due to communication errors. NO liquid spill occurred. The GSW module near cup holders suffers from an unsealed design defect where ambient condensation causes total drive power loss. DETAILED INCIDENT NARRATIVE: The center console in the BMW X5 (G05) lacks basic liquid/moisture isolation. Condensation or ambient humidity short-circuits critical shifting electronics, causing immediate loss of drive power on public roadways and creating an extreme crash risk. This incident is part of a clear pattern of systemic electrical vulnerabilities on this specific vehicle: 1. STARTER SAFETY RECALL & HIGHWAY SHUTDOWN: Last year, this vehicle suffered a sudden highway shutdown caused by a faulty starter. BMW failed to send a recall notice beforehand. After I was forced to pay out-of-pocket for emergency repairs at Coast BMW, BMW later recognized the recall and issued a full reimbursement this year. 2. BLIND SPOT WARNING SYSTEM FAILURE: The vehicle also suffered an unexplained, premature failure of the Blind Spot Warning system (quoted at over $3,000 to repair and left unaddressed), proving broader electronic/sensor vulnerabilities. Furthermore, dealership handling involved deceptive, erratic quotes ($6,616.05 texted initially vs. $3,616.05 on the invoice) to shift financial liability for a latent design defect onto the consumer.

I am writing to ask for your assistance in my matter of my 2019 BMW X5 I40 SUV, which unfortunately has been repaired 6 times for numerous electronic stability control, electrical, and suspension failures serviced at 3 different BMW Colorado dealerships. The vehicle was purchased new with lease June 2019, and continuously reported & experienced failures/issues by owner, numerous passengers, including multiple BMW service managers: engine buttons not turning off the engine intermittently, or not turning off the vehicle electrical power. After high acceleration on a interstate highway coming to a complete stop the engine would terminate and thereby having to quickly place the vehicle into park to restart the engine, this had to be done rapidly due to high speed traffic. Vehicle would repeat issue on rural roadway stops, but not as often on interstate above 60MPH. GPS had software malfunctions after being repaired 2X for electrical stability issues this continued to malfunction then corrected at an alternative BMW dealership. Side assist alerts and notifications were continuing to fail after 4-5 attempts to remedy. Key fab would fail to communicate and fail to lock vehicle after several attempts to fix by BMW. Vehicle software programming would not maintain consistency with various component response for back doors, trunk/tailgate failure to respond most importantly vehicle power overall. Finally, the vehicle has suspension issues, still a concern this could have been caused by the numerous times under BMW repair shops being lifted by pressurized components; or when it was initially delivered off the truck from manufacturer to dealership? The vehicle is defective & has been defective since purchased. This is considered a lemon per the Colorado lemon laws, in addition per the numerous BMW service managers who have repaired the defective vehicle.

I am reporting a serious safety defect involving the oil pump assembly on my 2019 BMW X5 xDrive40i. While driving at low speed in normal conditions, a sudden dashboard warning appeared stating: “Engine oil pressure too low — stop carefully.” I immediately pulled over and shut off the engine. My vehicle had been serviced by an authorized BMW dealership less than one week earlier, and no faults or issues were identified. There were no warning signs or symptoms prior to the failure. An independent licensed repair facility inspected the vehicle after the incident and confirmed that the oil pump had failed due to a defective plastic internal component used in the pump’s design. The failed parts are available for inspection upon request. This failure created a significant safety risk, as sudden loss of oil pressure can cause engine seizure, loss of power steering, loss of braking assist, and an inability to safely control the vehicle. Had this occurred at highway speeds, the consequences could have been severe. I have since learned that this exact issue has been reported by other owners of 2019 BMW X5 vehicles and other BMW models using the B58 engine, which were equipped with an oil pump containing plastic internal drive components prone to cracking or separating. BMW appears to have updated the oil pump design to a metal version in 2020 and later models, suggesting the manufacturer was aware of the weakness of the earlier design. The defect was confirmed by an independent service center. The vehicle had also been inspected by BMW one week prior during scheduled service, yet no issues were detected. Because this failure presents a clear safety hazard and appears to be related to a widespread design flaw, I respectfully request that NHTSA open an investigation into the oil pump used in 2019 BMW X5 vehicles and consider issuing a safety recall.

I am reporting a recurring safety-related defect with the infotainment/iDrive head-unit in my 2019 BMW X5 xDrive40i. The central display repeatedly goes completely black or shows “No Signal” while the vehicle is otherwise drivable. When this happens, iDrive is unusable and I lose: 1. Rearview camera and visual parking aids 2. Parking sensor visuals 3. Navigation and key vehicle information 4. Access to settings that only exist in iDrive BMW service says this is due to the vehicle’s “age” and recommends a full head-unit (hardware) replacement at my expense, even though this is a software-driven system. A previous identical failure on this car resolved on its own with no hardware change, which strongly suggests a software/firmware defect, not a worn-out part. This problem is widespread, not just my car. Many BMW owners report the same black-screen/“No Signal” iDrive behavior on similar models and years, often after software updates and even after multiple head-unit replacements, with no lasting fix. One example thread: [XXX] As a long-time BMW owner, it is extremely frustrating that BMW has not given a convincing engineering explanation or solution and keeps falling back on expensive hardware swaps. 1. Driving risks when the display/iDrive fails include: 2. Reversing or parking without a rearview camera 3. Low-speed maneuvering without visual parking sensors 4. Driver distraction from a sudden blank screen 5. Loss of navigation and information needed for safe route choice and lane changes I respectfully request that NHTSA investigate whether there is a systemic defect in the infotainment/iDrive system and software on the 2019 BMW X5 xDrive40i (and related BMW models), and whether BMW’s remedies and owner guidance are adequate from a safety standpoint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While I was driving the car alone around 7:30PM 5/13/2021 on the way to a restaurant, after I pushed the gas pedal to pass another car (accelerated to about 50MILE-55MILE/HR), the car all of a sudden accelerated on itself. I noticed right away after my right foot moved away from the gas pedal (from 50 to 55 then up to 65MILE/HR, I stopped my observation since it was getting too fast). I have to constantly hit the brake pedal to reduce the speed for about a mile or two. After I reached the next traffic light, I had to push the brake pedal very hard to make the car fully stop, so I decided to switch the transmission from d to p to see if it could get out of acceleration problem. Once I switched to park, I tried to switch it back to drive mode, however the car did not respond and stayed in parking mode. I then tried to turn off the engine and turned it back two to three times, it just didn't allow me to change back to drive mode. I also noticed that the car made a lot of noise since it accelerated on its own. I realized it was too dangerous to sit in the car in front of the traffic light even with the emergency light on. So I decided to turn it off and left the car. I smelled a very strong burning smell even though I quickly moved away from the car. I waited on the street side for about 2-3 minutes and went back to the car, I was finally able to switch to d mode and drove away slowly. I had similar problem happened last year around October for 3-4 times (not as bad as it was today, I can turn engine off and turn it back on, it will return to normal) and I brought the car back to BMW dealership (BMW at gwinnett place in duluth ga, where I bought the car in Nov 2019) and they won't be able to create the problem. The technician just told me to drive slowly (25-35MILE/HR for the first 3-4 min) everyday at the beginning. I recorded two videos at the traffic light.

The engine oil pump failed internally. The vehicle is equipped with a factory-installed variable-displacement oil pump that utilizes an internal thermoplastic adjusting ring. Due to heat cycles and mechanical stress, this plastic component degrades, becomes brittle, and catastrophically shatters or cracks.The first symptom appeared when the vehicle became entirely unable to complete an electronic engine oil level measurement via the iDrive system, consistently freezing and aborting the test at approximately 15% to 20%. This defect directly compromises road safety. A sudden drop in oil pressure causes severe internal engine friction, leading to immediate engine seizure or a total loss of motive power without adequate warning. Experiencing a sudden engine stall while driving at highway speeds places the driver, passengers, and surrounding motorists at extreme risk of a high-speed rear-end collision. Furthermore, a total engine shutdown disables power-assist steering and braking, making the vehicle incredibly difficult to control and maneuver to safety. Catastrophic mechanical failure from oil starvation also presents a severe under-hood fire hazard if oil leaks onto hot exhaust components.The problem has been officially reproduced and confirmed. The vehicle was brought to Bavarian Werkstatte, where certified technicians diagnosed the issue as an internal structural failure of the variable-displacement oil pump's plastic adjusting ring. The component is currently available for inspection upon request. BMW is fully aware of this defective design. They updated this exact component in mid-2020 to an all-metal oil pump to prevent plastic fragmentation. Despite knowing that the 2019 thermoplastic rings degrade, become brittle, and shatter under normal operating heat cycles, the manufacturer has failed to issue a safety recall in the United States, leaving drivers exposed to dangerous sudden engine failure.

Failed components 1. oil pump $8769.41 2. Cylinder Head Assembly- Valve Cover $4280.83 3. center console control panel $3051.93 4. transfer case replacement TBD 2019 BMW X5 xDrive40i has multiple major component failures at 70,000 miles. Oil pump failed causing loss of oil-level monitoring. The cylinder head assembly was diagnosed with oil consumption, the transfer case exhibited driveline shuddering, and the center console control panel developed internal electrical faults that affect vital vehicle components. All have been diagnosed by BMW of North Haven, CT. The oil pump and transfer case failures have created potential loss of engine lubrication and vehicle control putting my safety at risk. The oil-level test aborts at 16% making it impossible to verify oil quantity or pressure while driving. The shuddering occurs during low-speed turns and acceleration. BMW North America reviewed my case and approved goodwill coverage for transfer-case fluid change ALL other safety-related repairs have been denied. Supporting BMW Service Bulletins: •SIB 27 02 20: Jerking or Shuddering from Driveline xDrive Transfer Case ATX13-X (faulty factory oil specification). •SIB 11 03 17: N20/N26 Engine Timing Chain and Oil-Pump Drive Chain Warranty Extension (pattern of oil-pump failures in prior engines). •SIB B01 13 23: Front Center Console Cupholder Liquid Ingress (electrical faults from liquid intrusion in 2019–2022 G05 X5). •SIB 65 12 22: Roof-Mounted Antenna Housing Seal Not Adhering (water ingress from shark-fin antenna affecting interior electronics). Note: I paid out of pocket to replace and reprogram theTelematics Communication Box (TCB) due to faulty seal around shark fin. A class action lawsuit is currently in happening for this exact issue in California. These issues are not normal wear and tear. They represent premature mechanical and electrical failures on a well-maintained vehicle as well as posing a safety risk to me and other drivers.

Vehicle Safety Complaint Report – BMW Engine Starter Failure Make: BMW Model: X5 xDrive40i Year: 2019 Mileage at Incident: ~40,000 km Component/System That Malfunctioned The engine starter system failed to function. Despite repeated attempts, the engine would not start. The vehicle showed no prior warnings or dashboard alerts before the failure. The part has not yet been replaced, and the car is unable to start still. Incident Description On a recent trip, while lined up at a ferry terminal waiting to board, our BMW X5 unexpectedly failed to start. There was no warning light or error code displayed. The car was completely unresponsive, despite repeated starting attempts. We were in the middle of the boarding line, blocking all vehicles behind us. We had to request assistance from ferry staff, who helped tow the car to a parkade. This incident led to the cancellation of our trip, caused significant stress and public disruption, and exposed us to serious safety and liability risks. We immediately contacted BMW roadside assistance, who were unable to diagnose the issue remotely and only suggested continued restart attempts, which were ineffective. We recently learned of NHTSA Recall 24V-576, issued on August 1, 2024, by BMW of North America. The recall involves the engine starter in 2019–2020 BMW X5 models, due to engine no-start issues and potential electrical overloads that can result in a thermal event. While our vehicle matches the make, model, and year, we were informed by BMW that our specific VIN is not currently listed under the recall. However, we are experiencing exactly the same problem described in the recall notice—an engine that suddenly fails to start, with no warning, and with the potential for unsafe repeated ignition attempts. I strongly believe that our vehicle should be included in BMW’s official recall list for 24V-576. The symptoms, risk profile, and component behavior align perfect with the recall description.

The vehicle is at A&L Motors in Monroeville Pa. The vehicle has suffered a catastrophic, cascading electrical failure caused by a known manufacturing defect in the roof antenna seal. Rainwater entered the vehicle through the defective shark fin antenna seal and flooded the Telematics Control Unit(TCU). Because the TCU communicates directly with the main iDrive head unit via the vehicle's MOST/bus central data network, the water-damaged TCU short-circuited and flooded the network with corrupt electrical data, hard-bricking the iDrive system. A dealership engineer confirmed that water did not physically touch the head unit, eliminating user-error fluid spills. This cascading electrical failure has completely disabled vital safety systems, including the backup camera, forward collision driver-assist radar warnings, blind-spot monitoring alerts, and critical dashboard diagnostic notifications, creating an immediate highway safety hazard. Simultaneously, the active grille shutters (active air flaps) failed due to a defective internal actuator motor, creating a severe risk of sudden engine overheating and thermal shutdown. This component is under a 150K mile manufacturer warranty extension(SIB01 12 19 and later sib01 03 25). BMW of North America Claims Manager Joe 1-800-831-1117Ext1427 has issued an arbitrary final denial for these repairs based on a hearsay rock wedged/strike despite no apparent physical damage and zero photographic evidence. BMW is actively evading its extended warranty obligations for the air dam and a pending class-action settlement framework (Craft v. BMW NA) on the IDrive components. Additionally, this vehicle is actively subject to the critical BMW Starter Motor Overheating Fire Risk Recall NHTSA Campaign No.25V644/26V056. The dealership is unable to complete this urgent fire-safety remedy due to the same bricked Idrive unit. Grounding an owner in an un-safe car with a bricked safety display and an outstanding unremedied recall

I am writing to report a significant safety issue associated with BMW vehicles equipped with the B58TU engine, particularly the 2019-2021 models. These vehicles feature an oil pump containing an internal plastic component responsible for regulating oil pressure. There have been numerous instances of this part fracturing in the field, leading to a sudden loss of oil pressure. The failure predominantly occurs during cold starts in low temperatures. When this occurs, oil pressure can fluctuate erratically or be lost completely, often with minimal warning. Potential warning signs include difficulties in electronically measuring the oil level, abnormal oil pressure readings, or sudden drivetrain malfunction alerts. These issues can escalate quickly, resulting in engine shutdown or severe damage due to oil starvation. This situation poses a serious risk, as the vehicle may become inoperable without warning while driving or immediately after startup. Such failures are particularly hazardous when vehicles become immobilized in traffic or during winter conditions, leaving occupants vulnerable to harsh temperatures while awaiting roadside assistance. The replacement of the oil pump necessitates extensive disassembly and typically incurs a cost of $6,000-$8,000, assuming no engine damage has occurred. A significant concern is that owners cannot easily ascertain whether their vehicle is equipped with the original plastic pump or a revised metal component. BMW's VIN-based parts lookup now indicates updated components even if the original plastic parts are still installed. Additionally, the original plastic part number has been removed from dealer networks. Failures have been reported across multiple production years, and the full extent of affected vehicles remains uncertain. Given that this condition can lead to abrupt vehicle disablement without adequate warning—especially in cold weather—this situation warrants investigation as a potential safety-related defect.

Subject: Complaint Regarding Water Intrusion and Electrical Failures in 2019 BMW X5 To Whom It May Concern, I am writing to formally lodge a complaint regarding a recurring and potentially hazardous issue with my 2019 BMW X5. The issue involves water intrusion through the shark fin antenna, which has caused significant electrical malfunctions in my vehicle. Description of the Problem Water appears to be leaking into the vehicle through the shark fin antenna located on the roof. This has resulted in: 1.Failure of the infotainment system (screen not functioning). 2.Inability to start the car (starter not activating). 3.Turn signals operating without the typical cabin clicking sound. This issue has left the vehicle inoperable on multiple occasions and poses a safety risk, as critical systems such as the emergency call function and vehicle ignition are affected. Impact on Safety •A malfunctioning starter prevents the vehicle from being driven, potentially leaving me stranded in unsafe locations. •Turn signal failures reduce the audible warning, increasing the risk of accidents. •Water-damaged electrical components could lead to further issues, such as shorts or fires. Research and Observations After researching, I found that other BMW owners have reported similar issues involving water intrusion through the shark fin antenna, leading to widespread electrical problems. This suggests a potential design or manufacturing defect. Request for Action I respectfully request that the NHTSA investigate this issue to determine whether it constitutes a safety defect requiring a recall or service bulletin from BMW. Vehicle Information •Make/Model: BMW X5 •Year: 2019 •VIN: [XXX] •Mileage at Time of Failure: 72,000 •start Date of Incident(s): [XXX] Supporting Documentation I am happy to provide photos, repair bills, or any other supporting evidence upon request. Thank you for your attention to this matter. I look forward to INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A

Reference recall No. 24V-576, I believe the issue reported in the recall is related to the 'Auto Start' feature of the vehicle. As a result of this failure, the safety issue can be much serious than what is stated in recall. In addition to the electrical overload of the starter, leading to risk of fire, the vehicle will not start, unable to shift out of Park therefore, potential of stranding the vehicle and the passengers in the middle of the road. The following occurred on [XXX]. at 2:30pm, we( my wife, 2 daughters and I) were traveling [XXX] in Tracy, in the fast lane in our 2019 X5. Auto Start feature was active, when I pressed on the gas pedal, engine suddenly turned off. The car would not start. There was no warning or any error message. We were stuck in the middle of the fast lane in heavy traffic and cars were passing on the both sides, making it impossible to be even get out and walk to safety. I tried to restart the car multiple times with success. We felt in danger of being struck by another vehicle. Luckily, the CHP was a few minutes behind us and stopped to help us. We tried to put the vehicle in Neutral so it can be pushed out to the side and not block traffic. I called the East Bay BMW and the Road Assistance for help with putting the vehicle in Neutral but I was told it can’t be done. The CHP (2 officers) and I tried to put the car in neutral but without any success. I with EastBay BMW and was told that noting can be done to put the vehicle in Neutral. The only way to shift the car in Neutral is from under the car and requires a mechanic . There was electrical burning smell coming from the engine compartment. The vehicle was towed to the EastBay Dealership in Pleasanton, CA. Upon inspection, the Dealer stated the issue is due to bad battery and it caused the starter to overload as I attempted to start the car. I was told that none of it's covered by warranty and I had to pay for the repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

I have a 2019 BMW X5 that experienced engine failure and required a new battery and starter to be installed. I feel certain that it is related to a recall on some 2019/2020 models but my vin is not included. [XXX] I received a fault warning for drivetrain malfunction. I took the car to the bmw dealership and was told it was an upper radiator blind failure and had it replaced. The dealership performed a software update per recall SIB 120524. The mileage was 36,981. While visiting family in New Orleans[XXX] @ [XXX] in the afternoon, on Decatur (heart of French Quarter) the car died in the middle of rush hour traffic. Fault came up that said ”engine overheat will attempt restart in 180 sec.” Car would not start and had to be towed to local BMW. Highly stressful as I was with my daughter. We had people honking horns, screaming at us, police threatening to ticket us, etc. ordeal lasted 2 hrs until tow arrived. After 4 days in the BMW shop I was advised a new battery was needed. No indication the starter was checked at this time. Mileage was 40,168. The next day [XXX] when driving home to Dallas I pull over to get gas in Natchitoches, La. I fill up and try to start car and failure notice shows up ”engine overheat will attempt restart in 180 sec”. Same thing as before new battery installed. The car did not restart even after an hr of waiting. Would not take a jump so we had to be towed to Shreveport(1 1/2 hrs away) to closest BMW dealership. I was traveling with My son and was beyond grateful at the kindness of the tow driver as he took us to get food and a hotel that was safe after delivering the car to the dealership. The next afternoon the Shreveport dealership determined that the starter failed and it had to be replaced. Mileage was 40,423. I feel I am due repayment for the tows and repairs on what I feel are recall related. I have contacted all 3 dealerships and North America BMW to get the run around. No one wants to take accountability! INFORMATION REDACTED PURSUANT