Samsung RF263BEAESG

SaferProducts.gov consumer incident report 20231026-EDAE2-2147344381. Severity: No Incident, No Injury. Matched catalog product: Samsung RF263BEAESG. Source model text: RF263BEAESG/AA. Incident: I own a Samsung French door refrigerator model RF263BEAESG\AA. At the end of December 2022, the ice maker in the fridge portion of the appliance was completely iced up and was not producing ice. It could not even be pulled out. When the ice maker freezes up, it also causes ice to build up behind the twin cooling plus unit where the evaporator coils are that then control overall cooling to the fridge. As a result, the fridge stops cooling and food can be held inside at unsafe temperatures. Water also pools under the crisper drawers that can cause mold due to lack of evaporation. I had to remove all food to turn off power to the fridge and let the fridge completely defrost with the doors open. At the beginning of January, the ice maker was fixed per Samsung but the tech told me the issues with freezing behind the twin plus cooling unit would continue. In September 2023, I noticed my drinks were not as cold as they should be. Ice had once again completely built up behind the panel. On October 12, 2023, I removed all perishable food and set in a cooler. I then turned the power off to the fridge to let the ice defrost completely. On October 13, the ice had defrosted, but I also noticed mold had developed from the lack of cooling between the glass and panel for the water filter. I cleaned it out, and restarted power to the fridge. While the fridge is successfully cooling to date, the fact that it will continue to build up ice, prevent cooling, and create mold or other unstable envi

SaferProducts.gov consumer incident report 20240925-5E6A0-2147336310. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Samsung RF263BEAESG. Source model text: RF263BEAESG/AA. Incident: My spouse slipped on the kitchen floor due to wet tiles from water leaking at our Samsung refrigerator freezer.

SaferProducts.gov consumer incident report 20230628-E4A81-4264335. Matched catalog product: Samsung RF263BEAESG. Source model text: RF263BEAESG/AA. Incident: The consumer has had the ice maker serviced 3 different times. It has failed again and she had another technician come out today (6/28/2023).

SaferProducts.gov consumer incident report 20210527-B8546-2147363887. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Samsung RF263BEAESG. Source model text: RF263BEAESG/AA. Incident: Samsung refrigerator ice make and fans freeze resulting in warm refrigerator. My son got food poisoning and we had to throw out all our food. This is a defect with this model of appliance

SaferProducts.gov consumer incident report 20220302-DA7D1-2147357376. Severity: Incident, No Injury. Matched catalog product: Samsung RF263BEAESG. Source model text: Rf263beaesg/aa. Incident: Samsung refrigerator has thousands of refrigerators with a defective ice maker that is causing fridge to malfunction and not refrigerate food properly. They refuse to issue a recall when they know it is causing food to spoil and risking food poisoning. My fridge repeatedly overfreezes and Samsung refuses to help as they claim it�s a warranty issue when it is a defective manufacturing issue.

SaferProducts.gov consumer incident report 20220521-6DB26-2147356066. Severity: Incident, No Injury. Matched catalog product: Samsung RF263BEAESG. Source model text: RF263BEAESG/AA. Incident: I have a Samsung Refrigerator that I purchased in November 2016 that has been a nightmare. The ice maker has been replaced twice. The door handle broke off and now I'm dealing with ice freezing on the back panel, water under the large tray that I have to remove daily and it needing a defrost sensor. I've thrown out food due to the temperature rising and afraid to eat bad food. Samsung was supposed to replace the parts on 5/20/22 but called me stating the parts are on back order without an ETA. I'm unable to purchased grocery afraid they will go bad and make us sick and Samsung has no other solution but wait for the parts. They know this is a defective appliance/Implied warranty issue.

SaferProducts.gov consumer incident report 20250901-E1106-2147328174. Severity: Incident, No Injury. Matched catalog product: Samsung RF263BEAESG. Source model text: rf263beaesg/aa. Incident: our Samsung refrigerator has frozen up 4 times now and we are afraid of a fire because the fan blades for the evaporator area stops do ice in the middle of the night sometimes. i have defrost this refrigerator several times (4) i need the right repair parts so it will stop freezing up. i have several samsung products and i can not believe that samsung would put a product out like this.

SaferProducts.gov consumer incident report 20220810-7D01A-2147354471. Severity: Incident, No Injury. Matched catalog product: Samsung RF263BEAESG. Source model text: RF263BEAESG/AA. Incident: Samsung Refrigerator defect with the ice maker and leaking water which caused mold in my refrigerator. I had to have it hauled per my Kidney Transplant doctor. Since I am immune compromised due to the Kidney Transplant and the Transplant Anti-rejection Medications that I have to take, the refrigerator could not remain in my home as it could cause me severe illness or death. Samsung sending a technician to service my refrigerator would have been useless because they would not be able to eliminate all the mold. Samsung told me that because one of their technicians did not come out to check it out to determine if it needs to be replaced, they could not compensate me. Very disappointing also because I found out that a lot of people have had a problem with their Samsung's French Door refrigerators and there is a Class Action Lawsuit requesting a recall.

SaferProducts.gov consumer incident report 20220919-4B428-2147353774. Severity: Incident, No Injury. Matched catalog product: Samsung RF263BEAESG. Source model text: RF263BEAESG/AA. Incident: My freezer of my fridge started going out for no reason back in June and by August stopped working altogether. Wasn't getting cold even though the fridge portion was just right. Issue was we had a lot of food in the freezer we had to use or it would ruin. The Appliance repair man that came to check the freezer said my control panel wasn't working right keeping the temp at rhe correct levels that the board in the back of the fridge went out. He ordered a new board and once installed the twin fans came on. That night the power went out from 3am to 12pm so I wasn't able to tell if the board was fixing the issue or not. He came back later and checked aeound and even though both fans were running at the time of board installation, the freezer now longer was again. So he ordered a new fan, week later came and installed it, the fan kicks on like its suppose to and later checked the temp and it never changed. The tech stated that the freezer is defective. I had bought it in 2017 brand new but due to it sitting in the factory, we found out this particular model has been manufactured 2014 but would desist after all the parts were used for this model. Freezer still doesn't work after paying close to $300.

SaferProducts.gov consumer incident report 20230331-7A318-2147348353. Severity: Incident, No Injury. Matched catalog product: Samsung RF263BEAESG. Incident: Samsung refrigerator not keeping temperature, leaking water, ice maker and water dispenser not working

SaferProducts.gov consumer incident report 20220318-1E95F-2147357199. Severity: Injury, Level of care not known. Matched catalog product: Samsung RF263BEAESG. Incident: THE ICEMAKER ON MY SAMSUNG FRIDGE MODEL RF263BEAESG is defective causing huge ice blacks to build up and makes ice maker seize up. I injured my fingers multiple times trying to chip away the ice blocking. I have followed manuf manual in resetting it and it still does not work or works temporarily for a day or two and then seizes again.

SaferProducts.gov consumer incident report 20220508-3943D-2147356304. Severity: Injury, Level of care not known. Matched catalog product: Samsung RF263BEAESG. Incident: I was defrosting my problematic Samsung French door refrigerator with a hair dryer and received a tremendous shock when ice melted into the hair dryer. Why was I using a hair dryer to defrost my icemaker? Because it freezes up and stops making ice about once a week. The Samsung French door icemaker issues is a very common problem as discussed in multiple online community groups, and a hot hair dryer seems to be the most commonly mentioned solution. Samsung is aware of the product defect, and they are also aware of the methods people are using - including hair dryers - to unfreeze their icemakers as many people have posted it on their community pages. Samsung has refused to address the issue, and is aware of the hair dryer solution.

SaferProducts.gov consumer incident report 20241218-395D5-2147334534. Severity: Injury, No First Aid or Medical Attention Received. Product: samsung RF263BEAESG (Samsung refrigerator - Model Number: RF263BEAESG/AA Serial Number: 0AJC4BBMB04742D). Incident: On December 8, 2019 I purchased a Samsung refrigerator, model number RF263BEAESGAA, for $1,547.00 at Home Depot. I began experiencing issues with the refrigerator during the summer of 2023; the ice maker failed to consistently make ice and kept freezing into a solid mass along with the fan located in the fridge compartment would intermittently emit loud noises Around May of 2024, my family and I noticed that the refrigerators temperature felt consistently warmer than usual. On May 28, 2024, while searching online for information about these ongoing issues with Subject Refrigerator, I learned of the class action against Samsung (along with numerous other product defect related lawsuits against Samsung) regarding the very same problems we were experiencing with our own appliance. While reading about the litigation, I discovered that Samsung was offering a service call and replacement part, free of charge, to remedy this known defect. I immediately called Samsung, provided my appliances information, and was given a ticket number as confirmation of my upcoming service appointment for the repair and installation of the replacement part. Soon after this call, I received a text message from a Samsung representative named [REDACTED] who requested that I send her photos of the refrigerators ice maker unit. I tried to upload the photos on the portal website provided by Samsung in its second confirmation email, but I was unable to complete the upload due to errors on the site. After being contacted by Samsung representatives [REDACTED] and [REDACTED], I was finally able to text photos