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Electronics

HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A

15 source-linked failure reports. Most reported: Fire / ignition. Typical failure around 3.1 yr.

Reliability signal B · Early signal · data confidence Low

15 confirmed failure reports

Reliability summary

What is likely to go wrong, when it happens, and how expensive it can be — from source-linked failure reports. Counts are reports in our database, not a population failure rate.

Reliability signal

B

15 confirmed failure reports · Early signal · Data confidence: Low

Most common issue
Fire / ignition
Typical first failure
3.1 yr
Median of confirmed reports with timing
Median repair cost
—
Reported costs only · market varies
Highest reported repair
—
Not a quote · costs differ by country

What breaks?

Failure types

Click a type in the reports section below to filter.

  • Fire / ignition9 · 60%
  • Battery failure3 · 20%
  • Overheating2 · 13.3%
  • Structural / mechanical failure1 · 6.7%

When does it break?

Failure timing

Months after purchase, using reports that included timing.

What does it cost?

Reported repair costs

Distribution of owner-reported repair costs— not a quote or guarantee. Labor and parts prices vary by country.

No reported repair costs yet for this model.

Median months to failure

37

Failure reports

15

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Median repair cost

—

Still recommend

—

% repaired

—

% mfr warranty

—

% extended warranty

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% support helpful

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Use these reports as a risk signal, then check current listings before you buy.

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What breaks?

What breaks? · reports

Fire / ignition

Computers (Equipment and Electronic Games) (557)

37 months

Government / agencyIndexed Oct 28, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20160825-45439-2147414749. Severity: Injury, Level of care not known. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Incident: My HP Laptop overheated and caught fire last night (25.08.2016). Thankfully we were in home and in the same room as the product when this happened. No injuries other than general smoke inhilation.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

37 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Fire / ignition

Computers (Equipment and Electronic Games) (557)

Government / agencyIndexed Oct 28, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20180503-722DD-2147388208. Severity: Injury, Seen by Medical Professional. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: HP Chromebook 11 G5. Incident: Product HP Chromebook 11 G5 - Education Edition, MFG P/N 1FX81UT#ABA, while conducting online web based state testing, the Chromebook device began smoldering near the touchpad. This quickly led to smoke filling the classroom. When the smoldering subsided, the device was photographed and because the device still had remnants of smoke, was later doused with a fire extinguisher.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

Not stated

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Fire / ignition

Batteries (884)

50 months

Government / agencyIndexed Oct 28, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20170130-3EA99-2147407520. Severity: Incident, No Injury. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: Pavillion g6. Incident: HP Pavillion g6 laptop batteries exploded when under charge. Burned the wall, desk and floor with flaming black plastic and hot batteries. The hot plastic and fires destroyed the labels showing the model number, serial number, etc., for both the computer and the battery pack. There was nothing identifiable left of the battery pack.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

50 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Fire / ignition

Business and Office Machines (571)

17 months

Government / agencyIndexed Oct 28, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20150326-BED40-2147434197. Severity: Incident, No Injury. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: hp office jet 6600. Incident: I have an HP office jet 6600 printer . it is less than 2 years old. the printer malfunctioned, error about printer head alignment. I called HP, while working on the phone with an HP rep try ingot fix it via un plugging and removing cartridges it went on fire. smoke coming out of it! I looked inside and there is a puddle of ink on the right where the smoke is doing from. This could have been a major catastrophe if I was sleeping or not home. house fire death resulting. this product needs to be removed from the market.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

17 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Battery failure

Computers (Equipment and Electronic Games) (557)

29 months

Government / agencyIndexed Oct 28, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20110512-F81B8-2147479230. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: dv6500. Incident: I have a HP laptop computer which the battery gets very HOT. It leaves red marks by my knee area even through sweat pants or jeans. It wasn't listed in the recall. The number on the battery is CT 6291904V8V3X14. It should be on the recall.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

29 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Battery failure

Computers (Equipment and Electronic Games) (557)

42 months

Government / agencyIndexed Oct 28, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20110604-7615D-2147478547. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: DV 8000. Incident: My notebook is a HP DV8000 and the battery is not part of the recall. The battery get so hot when charging that we do not leave it unattended when charging. We must plug it in while it is being used. This has been a problem since it was new and remains a problem to this day.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

42 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Battery failure

Batteries (884)

Government / agencyIndexed Oct 28, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20110425-EB528-2147479804. Severity: Incident, No Injury. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: dv6500. Incident: My HP Pavilion over heats to a point of being dangerous. There is no way it can be placed on your lap while using it. When I remove the battery and just use the ac cord, it does not get nearly as hot. The product sn matches the recall, but the battery serial number does not. It is now out of warrenty and HP will not discuss it unless I pay for additional support, even though I complained once before and they said that I should monitor the recall and see if my battery gets added.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

Not stated

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Fire / ignition

Electric Wire or Wiring Systems (Excl Panelboards Recept (4062)

0 months

Government / agencyIndexed Oct 28, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20110618-092A3-2147478091. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: PPP012L-E. Incident: I ordered a laptop charger, model # HP Compaq AC Adapter 19V 4.74A 90W PPP012L-E from an Amazon.com seller - Triangle World. The Amazon order number was [REDACTED]. The charger arrived June 11th, and I have been using it for one week. Today, I smelled smoke, the charger had overheated and failed, and is visibly discolored and slightly warped. This unit is a potential fire hazard and may be a potential counterfeit product. I filed a claim with Amazon and let them know I would be filing a complaint with the CSPC.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

0 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Fire / ignition

Batteries (884)

60 months

Government / agencyIndexed Oct 28, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20120706-902E2-2147465955. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Incident: I own an HP Pavilion dv6000 purchased during the summer of 2007. This is around the time HP laptops were sold with batteries that were later recalled for issues with over-heating and fire hazards. The CT number for the battery in mine does not match those included in the expanded recall despite being purchased during the same time period as the defective ones. Mine begins with 62941 instead of 62940. I called HP in regards to this recall when it first came out. I was reassured that despite the battery in my device having the same over-heating issue that it was unaffected by the recall. The recall was later expanded to include more batteries but mine still did not fall under it.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

60 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Structural / mechanical failure

Computers (Equipment and Electronic Games) (557)

29 months

Government / agencyIndexed Oct 28, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20190717-8DB5D-2147379832. Severity: Incident, No Injury. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: 15-aw053nr. Incident: Computer got so hot during use it cracked the screen. There are a few different color lines across it and the entire edge all the way around is black. When you turn it on, cracks are visible through the center and off to the top RH corner where the glass is spidered

UnverifiedEvidence ★★★★☆
View report details

Months until failure

29 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Fire / ignition

Computers (Equipment and Electronic Games) (557)

Government / agencyIndexed Oct 28, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20121003-63259-2147463171. Severity: Injury, Level of care not known. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: G72-227WM. Incident: Have Found Battery of HP NoteBook Model number 672-227WM Melted after Charging.. Could have Been a Fire Problem if not noticed Right away.. When took Battery out, Owner Burned thumb.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

Not stated

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Fire / ignition

Computers (Equipment and Electronic Games) (557)

76 months

Government / agencyIndexed Oct 28, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20260411-7BEC8-2147320724. Severity: No Incident, No Injury. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: 15z-cw100. Incident: The Product caught on fire. The HP Pavillion laptop was not plugged in, and was not being used. It was closed and set aside. I heard a hissing noise and saw smoke and flames. I grabbed the laptop and ran outside with it. It burned the surface it was sitting on. The laptop was used earlier in the day. It produced a thick chemical smell and all doors and windows were opened. No one was injured.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

76 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Overheating

Computers (Equipment and Electronic Games) (557)

34 months

Government / agencyIndexed Oct 22, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20230324-71A51-2147348496. Severity: Incident, No Injury. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: HP Pavilion x360-15-dq102od (Product No. 9ZG22UA);. Incident: Our HP Pavilion x360 laptop computer (Product # 9ZG22UA) was plugged in, and the battery overheated and burned through the plastic of the computer. The burning computer created substantial smoke, setting off the smoke alarms. Thankfully, we were awoken by the alarms in the middle of the night and were able to unplug the computer and put out the smoking battery (and burning table on which it sat) with wet towels.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

34 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Fire / ignition

Computers (Equipment and Electronic Games) (557)

Government / agencyIndexed Oct 22, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20240716-34156-2147337919. Severity: Incident, No Injury. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: HP PAVILION. Incident: I was using my HP laptop while in bed reading the morning news when it exploded and set my blanket on fire.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

Not stated

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

92%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Overheating

Computers (Equipment and Electronic Games) (557)

38 months

Government / agencyIndexed Oct 18, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20171128-DEFF7-2147395005. Severity: Incident, No Injury. Product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A (The product is the HP Pavilion 17 Notebook PC. The product number is G4X63UA#ABA. The serial number is 5CD41412MB. My battery number is 6DGAHN5GW6G8K3.). Incident: I had had difficulty with the lithium ion battery in my HP Pavilion 17 Notebook PC. The product number is G4X63UA#ABA. The serial number is 5CD41412MB. I have had this laptop for a couple years now. Off and on for years my battery has overheated, which has caused a burn hazard. If it is in contact with someone's skin, it is so hot it could cause a burn. I saw that HP recalled some batteries last year and checked to see if mine was on the list. I was surprised it was not. My computer has been overheating a lot lately due to the battery. I checked HP's website and saw that they updated the recall. Again, I thought my battery would be listed and it was not. It gave the option to report an unsafe product. I do not think that this product is safe. It has been a continuous issue. My battery number is 6DGAHN5GW6G8K3. Although they has not been a permanent injury, no one in my family holds the laptop or puts it on their lap due to the intense heat. The battery will overheat and shut the computer off. I do not think this is safe.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

38 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

84%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

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