Samsung destroyed in fire. Most likely WA45H7000AW or WA52

SaferProducts.gov consumer incident report 20220623-7B047-2147355442. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA52A5500AV. Incident: Samsung Washer circuit board caught fire. Washer was being used as it should; no injuries however no response from Samsung to return machine and avoid possible injury in the future

SaferProducts.gov consumer incident report 20230309-AA1FA-2147348876. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA525500AV. Incident: I bought a samsung model numberWA52A5500AV/US washer in Oct 20th 2023 it is now March 09 2023 and the washer is dead and on recall, saying it causes Fires, however Samsung and Best Buy will not repair it or replace it, Therefore I have no way to was clothes. Thier has been no injuries, because we have unpluged it

SaferProducts.gov consumer incident report 20210205-670D2-2147366042. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA52M7750AV/A4. Incident: I purchased a samsung top load washer in late 2018 Model number WA52M7750AV/A4 serial number 0F5H5DDKA02555P after I had it a year the right corner of the lid where it connects to the washer popped up and wouldn't pop back into place. This broke and cracked the lid. Now the left corner has done exactly the same thing. I use my washer on a daily basis. And I have only had it about 2 years. Nothing has been put on top of the washer and the lid stays shut when not in use. There is no logical reason for this to have happened. This is the 2nd samsung product purchased in the last five years that I have had issues with. I love this washer but dont feel I should have to replace the lid after only 2 years. For the amount of money that I paid for the machine I feel that it should last longer than 2 years before having to repair or replace. I could understand if it was an electrical part, I know things happen and they tear up but this is unacceptable.

SaferProducts.gov consumer incident report 20161216-8292C-2147409323. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW/A2. Incident: I understand a recall has been issued on my Samsung top load washer. I have also been experiencing same reported incidences of unusually high agitation where it seems as though the top will "blow off". Please advise of next step to repair or replace.

SaferProducts.gov consumer incident report 20170125-B57FE-2147407692. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW. Incident: I purchased a Samsung 4.5 Cu. Ft. Top Load Washer SKU #: 4115597 Model #: WA45H7000AW from RC Willey on 12/1/2015 for $533.22 plus tax and delivery fees. In November 2016, it was recalled. Although I had not experienced any trouble with my washer, and in fact, recommended this model to others because I was so satisfied, I had the recall repair performed.

SaferProducts.gov consumer incident report 20161108-3ED91-2147410941. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW/A2. Incident: Made a phone call to Samsung who said that although my washer was on the recall list according to the serial number it didn't fall in the recall. I proceeded to say that this was already the second washer since I bought it 4 months ago. First one made all kind of weird noises and since it was within 30 days replaced it.Also told the rep. that it was banging at high speeds and that the tub was so loose that I was having to run it at low speeds to keep the washer from sounding like it was going to fly off. My washer has all the same problems the other washers have but she said call a repairman and hung up.

SaferProducts.gov consumer incident report 20170516-AAD31-2147400465. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000A. Incident: My Samsung washing machine is part of the Samsung safety recall. I purchased the washer at Home Depot in [REDACTED]on July 6, 2014 and had it delivered to my summer home in [REDACTED] on July 28, 2014. At the time of the recall announcement last November, there wasn't much I could do about it except to register with Samsung, because I was already in [REDACTED], my state of residency. When I spoke to someone at Samsung, I asked how long I had to request a rebate. I was told they would kindly extend my deadline to June 1, 2017. Later, I read on the paperwork they sent me that I really have until next November, one year after the recall announcement!

SaferProducts.gov consumer incident report 20201204-8377C-2147367677. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW A2 04. Incident: My Samsung washing machine that was previously recalled and supposedly fixed basically almost blew up. The whole metal frame bent during a wash cycle, along with the top of the washing ejecting from the secured bottom. Luckily a screw kept the whole thing from flying off. I was using the product and truly thought a car had hit our house with how much it shook and the noise it made. No injuries luckily. I have contacted Samsung and no one will call back. They will �text� and basically told me to run a rinse cycle to see if the noise happened again. I told them my washing machine practically ejected and blew up and that was impossible. They then told me after I had asked to speak with someone over the phone multiple times that this is not possible. And also said the recall was settled. Clearly it wasn�t fixed. I finally got a service request out and it said someone would contact me in 2 business days. 5 business days later no contact and an email saying my service request was cancelled. This washer could do serious injury or damage if the 1-2 screws did not re secure the top down. Instead it just bent the whole frame.

SaferProducts.gov consumer incident report 20170717-77232-2147398900. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: wa45h7000aw. Incident: Washing machine on a recall list, felt concerned when it started the spin and wash cycle and making a terrible noise and moving across the floor.Often Scared to use washer in fear it may explode like the others that have been reported.Contacted Samsung for a replacement per their declaration on the website, stated they don't replace, just repair or give you a rebate.Representative stated a service technician would be contacting us to set up a repair time.

SaferProducts.gov consumer incident report 20171024-6B08D-2147396502. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW/A2. Incident: Wash machine was being used to wash sheets. Heard loud banging. Saw the wash machine had been broken during a cycle. It had moved about 1.5 feet from its normal location. The top had been torn from the sides. The tub was completely broken and off center. The sides of the washer was bent.

SaferProducts.gov consumer incident report 20181227-6CCB3-2147383555. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW/A2. Incident: Samsung washer has been going crazy when spinning and also leaking. It stopped pumping the water out. I took off the pump because I smelled something burning. When I took off the pump it was all wet and severely rusted and coroaded and looked like the electronics of it had been sunk under water in the ocean. While looking for a replacement pump I found that it had been recalled.

SaferProducts.gov consumer incident report 20161028-81BAF-2147411597. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW/A2. Incident: I have a Samsung washing machine and it vibrates excessively when used and there have been reports of them blowing up. The recommendation is to wash on the delicate cycle until a solution is found. In the mean time I have to use a defective product and hope it doesn't blow up. I tried to get Samsung or Sears to replace it but neither one would do anything. I want another machine before it this one blows up.

SaferProducts.gov consumer incident report 20170106-68C5A-2147408426. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW/A2 04. Incident: Samsung HE washer vibrates and shakes tremendously. It is on the list of recalls. I called Samsung today and tried to get information from them. Their customer service rep spoke broken English and was very hard to understand. Since this washer has already thrown items off and hit my foot I am not going to keep it. It is my understanding I will take a substantial loss (from the rep) if I do not replace with a Samsung model. I am not sure how the washer will be disposed of. I asked that question and the rep could not answer. My washer was bought a year ago and has only been used a couple of months. This is a second home that we own and we live here four months of the year.

SaferProducts.gov consumer incident report 20180816-F76FA-2147386140. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW/A2. Incident: My Samsung washing machine exploded during use today. The top flew off and damaged the dryer, the walls and laundry door. The sides of washer exploded and the sheets being washed tore. The explosion was so loud we thought something fell through our roof.

SaferProducts.gov consumer incident report 20200221-96358-2147374698. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW/A2. Incident: February 20, 2020, started a wash which was bedding, heard from the next room shaking and rattling and then sounded like a truck hit a wall. The washer completely moved itself to the center of the room, it was all dented and the lid was rocked off, the inside of the washer all plastic pieces were laying on bedding that was washed. Luckily no animals were injured, or fires were started.

SaferProducts.gov consumer incident report 20240213-97E71-4615536. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW/A2. Incident: Caller stated that while the washer was in spinning mode, it exploded from the inside and the drum broke loose form the base which impacted the sides of the unit causing it to bulge. Caller stated that someone was sent out approximately 6 years ago for the recall remedy and the technician informed him that the recall repair was administered. Caller stated that apparently the recall remedy did not prevent the incident from happening and feels that this should be reported. The manufacturer was not contacted as yet.

SaferProducts.gov consumer incident report 20170112-2A5A7-2147408199. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW/A2. Incident: We purchased a new Samsung washer and dryer in April 2016 at Best Buy. We were in need of a new washer and decided to go with this particular Samsung set. Even after hearing reports where some Samsung washers have exploded and caused property damage and even bodily harm. I called Best Buy to ask about this issue at which point they stated not to be aware of any issues. I then called Samsung to ask the same question and was told they were not aware of such issue. I had seen news reports where this issue was reported but none in Texas where I reside. In November 2016, Samsung officially recalled several of their washing machines due to excessive vibration or the top detaching from the chassis. In some cases reports of property damage and serious injuries have occurred. After discovering our washer was on the recall, we were terribly concerned about our safety. The remedy offered by Samsung is a free home repair or a rebate toward the purchase of a new Samsung washer. After much research I have found that Samsung is sending a DirectTV technician to make this repair and in many cases the repair fixes nothing. Samsung states to give you an additional one year warranty on the washer which I think is still not good enough. The second option is a rebate toward a new Samsung washer which is not enough to cover the purchase of a replacement. They give you the option of purchasing a different brand washer but they will give you a much lower rebate amount. We are a single income family o

SaferProducts.gov consumer incident report 20160929-F6927-2147413569. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW. Incident: I was using a samsung top load washing machine (WA45H7000AW). I was washing bedding at the time and during the spin cycle I heard a loud explosion. I was not in the laundry room at the time. When I came up stairs the frame on the washing machine was all busted up and the washing machine itself had moved quite dramatically. It appeared that the drum had come loose. I contacted samsung and at the time they were unwilling to repair it at their cost because it was 2 months out of warranty.

SaferProducts.gov consumer incident report 20161004-13681-2147412357. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW. Incident: On Sunday our washing machine during a wash started making a high pitched metal on metal scraping sound and shaking violently. Then it stopped and would not restart. I was able to unlock the lid and retrieve my clothes which had bits of plastic on them from the machine. The machine now has standing water inside it which will not drain and plastic pieces from the washing machine floating in it. The top loading washing machine is only just over a year old and was bought brand new from Lowe's. I've contacted Samsung 3 times since then. First they told me to go to a laundromat and I would hear from them in a months time! We are a family of four and live in the mountains so this is totally unacceptable. The second time we were given a ticket number and were told we would be called on Monday. We never were. Today they told me they would send a repair engineer to fix it. But I can't get hold of the repair engineer they told me I have to use.

SaferProducts.gov consumer incident report 20170112-B9BCB-2147408194. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW. Incident: Purchased a top load washing machine from SAMSUNG sixteen months ago and the drum stopped spinning adequately a few weeks ago and then started violently banging the housing. I did what Samsung said and bought a new one because consumers are lamenting about the shoddy repair process. The day it came, before I could add the new serial number to the rebate form and mail it off, it BROKE AFTER THE FIRST WASH... been waiting almost a week with no reply from Samsung. I am out 2200 on the set of washer and dryer and have a broken machine sitting in my house after the first one was hauled off. The rebate will not even cover the entire cost of the new machine MUCH LESS THE OLD ONE I PAID 800 for. This whole episode has been emotionally draining I have to find a way to pay my credit card bill for this mess. WE HAVE BEEN WRONGED AND WE DESERVE HELP.

SaferProducts.gov consumer incident report 20170117-69346-2147407957. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW. Incident: I purchased a Samsung topload washer and dryer set in July of 2015. On December 29, 2016 after a couple of small loads of laundry the washer Model WA457000AW began violently slamming against the dryer and surrounding walls. I stopped the cycle and checked the load to reset it in case it was off balance... the clothes were evenly dispersed and way below the recommended max load size. Upon restarting the spin cycle to finishing drying them, the motor would power up but the drum would not spin until 3 to 4 minutes in and then the drum began slamming inside the housing again. Upon finding the unit was recalled, I found hundreds of reviews of shoddy repairs being done by Dish Network employees contracted by Samsung.. simply adding a bracket to keep the lid from blowing off... not fixing the stripped motor and drum, mold and mildew, broken housing or glass lid, or damaged property. I also learned we are being told to affix a COVER UP LABEL over the control panel to trick us into washing bedding and bulky loads on DELICATE by way of placing this sticker over the old controls. THIS IS NOT ALLOWING US TO USE THESE MACHINES AS ADVERTISED, IMPLIED, OR INTENDED. I WAS SOLD A MACHINE ADVERTISED AS A LARGE CAPACITY WASHER WITH VIBRATION REDUCTION TECHNOLOGY CAPABLE OF WASHING BULKY ITEMS AND BEDDING WITHOUT COMPROMISING THE CONSTRUCTION OF THE MACHINE, THE INTEGRITY OF MY HOME, MY PETS SAFETY, MY SAFETY AND MY FINANCES

SaferProducts.gov consumer incident report 20150523-9DFDC-2147432692. Severity: Incident, No Injury. Matched catalog product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52. Source model text: WA45H7000AW. Incident: Purchased a Samsung top loading washing machine, model # WA45H7000AW at Lowe's on March 14, 2015. On Thursday, May 21, 2015 at approximately 6:35 AM, there were two explosions from this machine that were felt across my entire house. The first one I did not attribute to the cause of a washing machine as I never would have imagined that and thought it was some terrible thunder outside as I'd heard a weather prediction of that the previous day. Just 5 minutes later, my daughter was in our kitchen which is on the other side of the wall from the laundry room and was able to tell us that the explosion sound we'd just heard again came from that room. Upon inspection, we discovered our washer had indeed exploded not once, but twice! Very unsafe! We were so thankful no one had been in the room or that the damage to existing property wasn't worse. The percussion blew containers of yard chemicals off of the wash sink (we'd recently been putting [REDACTED] in the yard to kill off weeds and used the slop sink to mix it), anyway those two jugs were blown off the counter and onto the floor. There was a huge dent put into the side of our dryer and water and washing machine parts all over the floor. I researched my model online as I'd only read previously reviews on the store's website which had been good and found another report on Amazon.com review of this same model also exploding. Samsung needs to recall this item and find a fix to repair the issue before continuing to sell these dangerou

SaferProducts.gov consumer incident report 20250606-0AA9A-2147330747. Severity: Incident, No Injury. Product: Samsung destroyed in fire. Most likely WA45H7000AW or WA52 (The unit was was a Samsung 2016 top-load model, and we were able to retrieve a part number: DC63-01447A, which corresponds to the back panel. The washer is currently pending forensic examination.). Incident: I am contacting you to formally report a serious safety incident involving a Samsung top-load washing machine that appears to have caused a house fire. On May 8, 2025, a fire began at my brothers home in Ione, California, originating in or around the Samsung washer. The home sustained severe structural damage and total loss of personal belongings. The washing machine has been photographed and partially documented. A private fire investigator has been assigned by the lenders insurance carrier, and we understand they may have already notified you as part of their process. We believe the unit may be a 2016 top-load model, and we were able to retrieve a part number: DC63-01447A, which corresponds to the back panel. The washer is currently pending forensic examination. As a member of the affected family and acting on behalf of the property owner, I am opening this report independently of the insurer. We are not waiving any rights and are actively preserving evidence in case of further investigation or legal action.