Samsung Model # RF28HMEDBSR

SaferProducts.gov consumer incident report 20231025-0ED7F-2147344461. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR/AA. Incident: Samsung RF28HMEDBSR/AA Refrigerator - purchased new about 5 years ago. It has inconsistent, unsafe temperatures in the freezer and fridge.

SaferProducts.gov consumer incident report 20201130-BBD2B-2037459. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR/AA. Incident: 2015: The ice maker started freezing and it stopped dispensing ice. The consumer had to use a hair dryer every 2 weeks, because Ice would build up and the drawer would be stuck. The consumer had to use a hair dryer to remove some of the ice around this compartment.

SaferProducts.gov consumer incident report 20210221-2B772-2147365759. Severity: Incident, No Injury. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR/AA. Incident: I bought my Samsung fridge in December of 2015. It is model number RF28HMEDBSR. There are many many complaints of defects on this fridge. A week ago I noticed there was no ice in the ice maker at all and it was dripping. We checked the door of the refrigerator to see that temperature and it read 34 degrees. The food inside was pretty warm. Who knows if we were eating unsafe food for. The freezer temp says 0 degrees and it is not at 0 degrees either. The door should show what the temperatures are inside the fridge and it should last longer than 5 years!

SaferProducts.gov consumer incident report 20200604-A3FA3-2147371911. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR/AA. Incident: I purchased a Samsung refrigerator in 2015. This unit lasted one year before it started going bad. The refrigerator has an icemaker installed that on a continual basis will freeze up and drop the temperature of the refrigerator to an unsafe level for food. This also results in the icemaker not producing ice. I have called Samsung on many occasions and they refused to send a repair man out to help with the issue. I am unwilling to pay for a repair man as this was virtually a new unit. I am forced to remove all food from the refrigerator in the freezer in order to defrost the unit so that it will Restart at a safe temperature. I have three children living in the home and I cannot risk food being perishable as I have a child with special allergies and food needs. I called Samsung at least once a year due to the fact that this product has a [REDACTED] and they continue to refuse to help remedy the problem.

SaferProducts.gov consumer incident report 20220716-0729F-2147354960. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: Rf28hmedbsr. Incident: Samsung refrigerator RF28HMEDBSR/aa stopped cooling the freezer Called extended warranty company from hime improvement store regarding our purchased in 2017 . A ticket was started on thursday, i called friday morning and no service ticket was generated. So the company called the "approved" technicians who refused to come service the fridge because they couldn't get parts, even if the could fix it! I called each service location which are over 2 hrs away. I called samsung and they started another ticket for Monday abd said it would escalate to a higher level. Samsung had no compassion! My dads a diabetic , insulin dependent and currently under hospice care, were told to wait ! I have medication that needs to refrigersted, friends and family saying goodbye, and i have no ice , cold beverages or place to keep food safe!

SaferProducts.gov consumer incident report 20210608-D369D-2147363645. Severity: Incident, No Injury. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR/AA. Incident: We have a defective Samsung refrigerator that has stopped cooling and all of our food and drinks spoiled.

SaferProducts.gov consumer incident report 20220410-E5BC6-2147356933. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR/AA. Incident: I purchased a Samsung Refrigerator Model RF28hmedbsr/aa. Since purchase, the ice maker has malfunctioned and been replaced four times. The last time it was replaced was Feb 3, 2022. Now the refrigerator does not cool properly and food is spoiling. In addition water is leaking onto the floor. It is not storing food at a safe temperature.

SaferProducts.gov consumer incident report 20210903-94E8E-3430441. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR/AA. Incident: Caller stated that the refrigerator is defective, the temperature displayed is not the actual temperature in the unit which is a food safety issue. The ice maker does not work properly.

SaferProducts.gov consumer incident report 20210929-916F2-2147359355. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR/AA. Incident: Samsung refrigerator ice maker failed after about one year of use. The frosting over of the device requires a heat gun to get working again. This happens about every week. Last time I defrosted I severely burned my arm on the heat gun.

SaferProducts.gov consumer incident report 20201228-B3A1A-2147367139. Severity: Incident, No Injury. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR/AA. Incident: Samsung refrigerator ice maker continually freezes up and interior frig temp fluctuates. The interior temp does not match the exterior set point display. Unsafe inside temps...food safety issue. Samsung offered me $1196.36 refund for defective appliance. They know its a design defect and continue to sell it.

SaferProducts.gov consumer incident report 20220401-59366-2147357028. Severity: Injury, Level of care not known. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR/AA. Incident: My samsung refrigerator never goes below 40 degrees which is not safe for food storage / cooling. This can cause food poisoning and loss of food. This is a known defect in Samsung refrigerators and yet they are still being sold and still not keeping food cold enough. Our food spoils routinely and several members of my family have gotten ill / food poisoning before we knew to monitor temperatures.

SaferProducts.gov consumer incident report 20240724-96746-2147337759. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR. Incident: I am writing to express my deep dissatisfaction with my Samsung French door refrigerator, which my family and I have been using. We have encountered a severe issue with the refrigerator's cooling system, amongst many other problems, which is a known design that is well-documented defective. This defect has led to a significant loss of food and, more alarmingly, a health risk for my family.

SaferProducts.gov consumer incident report 20241224-1C7C0-2147334410. Severity: Injury, Seen by Medical Professional. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR/AA. Incident: We have a Samsung refrigerator that will not stay within a safe temperature. We keep replacing the fan because it will ice up. Then there is a leak from the ice melting. Which causes warm tempatures and humidity mold problems. We've gotten sick a few times from when it will defect. We have mold growing inside the eggs. Which in 43 years never thought that was possible.

SaferProducts.gov consumer incident report 20210427-7AD5C-2147364478. Severity: No Incident, No Injury. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR. Incident: I have a Samsung Refrigerator model number RF28HMEDBSR. It has a major DEFECT where the ice compartment freezes over causing leaking, unsafe temperatures in the refrigerator and freezer. I have children and shouldn't have to worry about this major defect in the samsung refrigerators potentially causing harm to my children . This is unacceptable and unsafe! Please do not buy another product from them.

SaferProducts.gov consumer incident report 20200810-55935-2147370560. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR/AA. Incident: I purchased a Samsung refrigerator 2015 and we have had multiple issues with the freezer and the fridge holding temperature. Shortly after purchase I started having issues with the freezer portion of the unit. No ice production, motor sound coming from the freezer, water leaking under the food tray and out of the front of the unit through not only that area, but the water/ice dispenser on the front as well. The unit is also not holding temperature.

SaferProducts.gov consumer incident report 20211009-2C95E-2147359234. Severity: Injury, Level of care not known. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: Rf28hmedbsr/aa. Incident: We have a Samsung refrigerator with known defects that have been repaired in the past that are occurring again. The temps are not reading right and food is spoiling. I have a non verbal special needs son who�s food is prepared and refrigerated plus takes a dairy based drink that began having diarrhea and vomiting before we realized the refrigerator wasn�t cooling properly. I�ve reached out to Samsung who isn�t willing to help even though they did last time this occurred and it�s a known defect of their product.

SaferProducts.gov consumer incident report 20231221-EBAA1-2147343313. Severity: Incident, No Injury. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR. Incident: Ice make in Samsung refrigerator model RF28HMEDBSR caught fire, causing the unit to be unusable due to toxic plastic smoke seeping into all areas, as well as all food.

SaferProducts.gov consumer incident report 20200314-DC219-2147374369. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR. Incident: After purchasing a home in March of 2018, which included the purchase of a refrigerator. The Samsung RF28HMEDBSR unit that was purchased is a defective unit. Samsung recognizes the unit as defective. In fact, the unit is specifically listed in the service bulletin (I have a copy and can provide) provided by Samsung to its technicians. Currently, the ice maker freezes up which causes water to leak into the fan unit and down the back of the refrigerator. This is causing the fan to freeze up and affect the cooling of the unit. Which has the potential to put food at unsafe temperatures. Additionally, the exterior temperature display incorrectly registers the temperature thus making the unit even more unsafe (I have photos of an internal probe thermometer next to the external display. The external display reads 34 while the internal probe measures at 42). Previously my daughter suffered food poisoning. We had not been out to eat in the days leading up to it. I suspect the defective refrigerator led to us eating and serving unsafe food. After speaking with Samsung they refuse to refund the unit or even service the unit.

SaferProducts.gov consumer incident report 20200220-86298-2147374716. Severity: Incident, No Injury. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR. Incident: Samsung Refrigerator RF28HMEDBSR caught fire in the ice box due to an electrical short in the auger motor wiring. This was caused by the ice maker icing over and going through a thaw/freeze cycle which caused water to accumulate under the ice bin and auger motor assembly.

SaferProducts.gov consumer incident report 20250731-DB93F-2147329013. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: Rf28hmedbsr. Incident: It started with my ice maker freezing over a few times and I had to defrost with hair dryer and the freezer itself in defrost mode a few years after I bought new in November 2016. Eventually the ice maker stopped working completely and didnt use it anymore. Later the coils froze over in the fridge side and it wasnt cooling properly so food went bad and door panel said 34 degrees Fahrenheit and fan sounded loud and was hitting something. I had to open back panel defrost ice for hours and I also used hair dryer to finish quicker. That happened around 2022. Had to do it again last week when someone at my house got sick from eating some bad dairy product.

SaferProducts.gov consumer incident report 20200704-B85C0-2147371300. Severity: Incident, No Injury. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: model RF28HMEDBSR/AA. Incident: This is the short version. I have a longer, very detailed version I would like to send. Samsung Refrigerator June 2016...model RF28HMEDBSR/AA & serial #065L43BH304179H, manufactured 3/2016 for $2022.47. Ice maker freezes up, ice maker stuck, water leaking from spout, mold forms from ice maker through the water spout, fridge not maintaining temp under 40 degrees when set at 34. Samsung agreed to free repair (both labor & parts as there is a 5 yr warranty on sealed system), appointments made and canceled 3 times by Unique Repair, they sent ticket back to Samsung bc too busy. Samsung unable to find another service repair company to take the job. Samsung asking me to find someone to repair (& they will reimburse us) but all reputable repair centers refuse to repair Samsung fridges and advised we not try and repair as there is NO definitive repair. Defective design. Asked Samsung to put that they will reimburse repair in writing and they have not done so. First ticket number [redacted], Samsung canceled it, new ticket number for repair is [redacted]. In summary, there is an engineering design defect in these units that cause these refrigerators to have multiple failures (ice maker & temperature regulation) and this unit should be recalled.The fact that Samsung will not consistently repair or replace them is beyond unacceptable, but what is worse is that they have been aware of this issue for years and continue to sell the units knowing that they will fail just after the warranty e

SaferProducts.gov consumer incident report 20210805-5D85E-2147361335. Severity: Incident, No Injury. Product: Samsung Model # RF28HMEDBSR (Samsung Refrigerator Model # RF28HMEDBSR). Incident: My Samsung refrigerated has had issues since 2 years. The ice maker has no ice, slushy ice, gunk in my ice, dripping water etc. I can survive with that. However the bigger problem is the refrigerator not cooling. I did not realize that was the case because the display temperature outside was showing much lower than the actual temperature inside the fridge. My food was rotting at warm temps closer to 60 F. My family has been having unsafe food for who knows how long. I realized food was spoiling way too often and my kids almost had food poisoning. I have had multiple repairs for the cooling issue but the issue keeps re-occurring making me wonder each time if my food is safe to eat. I have now installed a thermometer inside my fridge so I am aware if the temps are warm again. It has been an unpleasant experience trying to ask Samsung for a refund as both of these issues are known defects as per their own Service bulletins. They insist on sending technicians to repair again and again and will not acknowledge repairs for cooling issues. We had an ice maker repair from them which only made matters worse. I have no ice and my refrigerator is at even higher temps now and my freezer is also not cooling anymore. I have had to throw out food on multiple occasions from the fridge and also the freezer. I have been fighting a full refund and don't get anywhere with it. There is an [REDACTED] group of 75,000 people ([REDACTED]) and counting. Customers have received refund to the tune of 7.3 million dollars in the past 25 months and they deny defects their own service bulletins prove. The