Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0

SaferProducts.gov consumer incident report 20210624-F3B57-2147363318. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE40M09EL45U1. Incident: Hot water heater stopped working. Power indicator light was not lit, checked home circuit breaker, this was still in the on position. Removed water heater access panel to expose reset switch. Wires, connection point and insulating foam were melted, black and scorched.

SaferProducts.gov consumer incident report 20120202-272C5-2147470675. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: MR85245 B. Incident: I recently purchased a Rheem 85 gallon Marathon Water Heater. The thermostats from the factory were defective and had to be replaced because the thermostats when set at 120 degrees would run as high as 135 degrees which caused a burn to my 2 year old. I ahve been four thermostats from the factory and everyone has been defective. The heater will still run in the 135 degree range unless the top thermostat is shut off.

SaferProducts.gov consumer incident report 20250221-78062-2147332999. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: Model # XE50T10H45U0. Incident: A fire occurred in a Performance Platinum 50 Gal. 10-Year Hybrid High Efficiency Tank Electric Heat Pump Water Heater. There was minor extension to the structure. The attic was filled with smoke. The water heater was damaged and had to be replaced.

SaferProducts.gov consumer incident report 20240310-2879F-2147340471. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE50T09EL55U1. Incident: The water heater went out last night. I verified power continuity to the unit. When I opened up the control panel I saw that there had been a fire inside the control panel.

SaferProducts.gov consumer incident report 20210402-011F6-2147365036. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE80T12EC55U0. Incident: Smelled electrical burning, control panel was beeping, took panel off and insulation charred and panel was melted

SaferProducts.gov consumer incident report 20230503-87B1C-2147347740. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE40M12EC55U1. Incident: Shorted out somehow inside and pulled an unsafe load current. Melted the insulation on the wires. Could have caused a fire.

SaferProducts.gov consumer incident report 20160808-C8D54-2147415251. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE40M12EC55U0. Incident: We have had numerous issues with our water heater making noise and preciously tripping our breakers off due to poor design in the upper wiring for which we paid to have it repaired. Lasy night we came home and the home was full of an electrical smoke. We discovered it was the front panel of our Water Heater by Rheem. It as totally blackened around the panel. We called the company as as soon as they heard the model # the rep said to take it back immediately for a new one.

SaferProducts.gov consumer incident report 20241120-FE762-2147335144. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE50M09EL55U1. Incident: My Rheem Performance Plus electric hot water heater started producing less hot water recently. I opened the thermostat panels to check the settings and found that the wiring for the lower thermostat had caught fire and melted itself and some other components inside the panel.

SaferProducts.gov consumer incident report 20170327-EC197-2147404826. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: PRO E40 M2 RH95. Incident: Brand New Rheem Water Heater drawing 9000 watts vs rated 4500 watts. Could have burned my house down. My circuit breaker got hot and tripped. I had a brand new out of the box Rheem electric water heater installed 03/23/2017. Only one heating element is supposed to be energized at a time, drawing 4500 watts. Both heating elements were energized on mine drawing 9000 watts or twice the rated current or load. The problem was a defective upper thermostat, which upon replacement was corrected. This Rheem water heater was very unsafe and NEVER SHOULD HAVE LEFT THE FACTORY in this condition. Rheem must not have tested my unit or otherwise have unsatisfactory quality controls

SaferProducts.gov consumer incident report 20171031-F83AF-2147396334. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE50M12EC55UO. Incident: Water heater was installed and operated normally for over 3 years. It suddenly stopped working last week and upon inspection I noticed that the wiring had burned and the breaker had tripped. Fortunately, the fire/burning did not spread beyond the wiring.

SaferProducts.gov consumer incident report 20160429-5305B-2147419854. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: xe40m12ec55uo. Incident: I had A Rheem platnuim 40 gallon electric hot water heater installed in may of 2014. On April29 2016 I got a call from my tenant that the fire dept responded to smoke in the basement it turned out to be a faulty digital control display panel. that had caught fire. It was purchased from home depot.I see thyat this is not the only one to do so.

SaferProducts.gov consumer incident report 20240929-CF075-2147336240. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE40M09EL55U1. Incident: Control panel overheated, burning wires and plastic panel on 2019 Rheem Performance Plus 40 Gallon electric hot water heater. Already replaced unit once, three months after install in October 2019. Happened again this week.

SaferProducts.gov consumer incident report 20221108-A97D1-2147352853. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: xe40m06st45u1. Incident: Water heater caught fire. Family member saw flames on exterior of the mobile home and began spraying it with a water hose. Fire department arrived and tore off exterior siding. Flames were shooting out from water heater. Fire department extinguished fire and shut off power and water which can�t be turned back on until repairs are complete, making house uninhabitable.

SaferProducts.gov consumer incident report 20240302-B093E-2147340652. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE50M12EC55U0. Incident: I am a tenant in a townhouse with my boyfriend, and our water heater thermostat caught on fire. After looking into causes and specifically the model number we learned that our landlord provided us with a recalled water heater. It is the Rheem brand performance platinum model no. XE50M12EC55U0 dated October 2014. Thankfully we used a fire extinguisher and there were no immediate injuries, except smoke inhalation

SaferProducts.gov consumer incident report 20150422-87539-2147433534. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: RH Q071409523. Incident: Rheem Platinum Performance electric water heater was installed on May 4, 2014. On April 17, 2015 I walked into my garage to find it full of smoke from an electrical fire. The control panel was burned through and the element wiring was burnt, along with the internal components of the top heating element.

SaferProducts.gov consumer incident report 20181110-884D8-2147384525. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE50T 12EC55U0. Incident: We have a Rheem water heater. Model # XE50T 12EC55U0, Serial # Q251402288. My 7 year old son was taking a shower and could not turn off the water. He said the shower handle was shocking him. I went and checked and it most definantley was charged with electricity. Not long after that the water heater started beeping and has an A104 Error Code displayed. There are no visible leaks on the unit but must have a leak inside the tank allowing it to become electrically charged. So I immediately turned the unit off and our shower is no longer charged. The water heater unit is fairly new.

SaferProducts.gov consumer incident report 20181212-E466D-2147383811. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE40M12EC55UO. Incident: Very displeased with rheem warranty experience. My water heater burned up and it was apart of a warrant claim. http://www.rheem.com/recalls I called and was sent an email and opened up original case # [REDACTED] where I sent pictures of my burnt up water heater(which I still have my pictures) which this water heater was 4 years old and apart of a recall. After I sent in the pictures I had talked to a lady in regards to getting the pictures. She mentioned that it was really bad and rheem was going to send me an email so then I can go to Home Depot and find an equivalent water heater at no charge. But when I called in the next day no one had any clue what I was talking about and sent me an email but they started a new case [REDACTED]. Which is really odd they would give me a new case number.. they must have gave me a new case number since they didn�t want help out with a recalled product. The second case number I got the email that mentioned I am now getting a new part instead of getting a new electric water heater.. I have yet to see this supposed part that was issued.. there is no way anyone can go this long without a water heater.. literally 1 1/2 months. I am truly disappointed with the customer service and time it is taking for this to get taken care of. I had to go out an buy a brand new water heater because I couldn�t wait that long for the part to come in and this was issued 4/28... I had to spend over $600 dollars on this new unit as well as a $250 labor charge for the

SaferProducts.gov consumer incident report 20191001-CE174-2147377371. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE40M12EC55U1. Incident: I keep my electric water heater turned off at the breaker box until I use it. I turned it on today and without any warning the wiring going into the water heater caught fire and burned up the wiring, protective cover, and the basement ceiling. I had to put the wire out with a rag I had to stop it from burning and hurting my hand. The correct breaker did not turn off the power which I done after I got the fire close to being put out. This happen within 10 minutes of turning it on if I were sleeping, or away from home I could have lost my life and home. There was no warning from Home Depot where I purchased it, or on the Rheem website.

SaferProducts.gov consumer incident report 20240225-191F2-2147340787. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE50M06ST45U1. Incident: My wife smelled smoke and upon investigation in the basement laundry room found the room filled with smoke. She called 911 and the [REDACTED] VFC responded. She called me also as I was at work, I instructed her to turn off all of the electrical breakers and to get out of the house. The fire department determined that the RHEEM ELECTRIC WATER HEATER lower heating element control shorted out and caught on fire. There were no injuries but the water heater is damaged beyond repair and needed to be replaced. There was no other fire damage only smoke damage.

SaferProducts.gov consumer incident report 20170410-E1887-2147404515. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE40M09EL45U1. Incident: We purchased our Rheem water heater in October 2015 from Home Depot and have not had a problem until yesterday when we had no hot water. Troubleshooting, my husband open the heater panel to push the reset button, but found that there were signs of a fire within the walls. The interior reset panel next to the button was completely melted. The water heater is located in our attic and we would not have known of the danger.The interior reset panel next to the button was completely melted. We see that another series of Rheem water heaters were recalled, but not ours. We planned to contact Rheem tomorrow, but felt the seriousness of the fire needed to be reported. We still have the original box if needed.

SaferProducts.gov consumer incident report 20170602-D16B4-2147399992. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: 82V80-2. Incident: One year after we moved in our Rheem 80 gallon water heater failed. It was replaced under warranty with a RH Q361304515 80 gallon unit. 4 years later we have no hot water (5/27/17). After investigating the circuit breakers and the unit, we found that the control panel had caught fire and almost completely melted. Since it is still under warranty, Rheem is replacing it however, they only make 50 gallon residential units now. They would not upgrade us to a commercial unit which is what we need for our size house. Our options were to install a 50 gallon unit an modify it with a mixing valve or upgrade to the commercial 75 gallon unit with $700 out of pocket expense. Their customer service and warranty center were of no help!!! So frustrating.

SaferProducts.gov consumer incident report 20171008-515A3-2147396915. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Incident: Our Rheem electric water heater caught on fire. The wires and plastic were burning and our entire basement was filled with smoke. My husband had to turn off the breaker, and use water to douse the fire.

SaferProducts.gov consumer incident report 20160607-8EA22-2147417981. Severity: Unspecified. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Incident: A breaker in my house blew out. When we reset the breaker, there was a loud boom and a flash of light at the water heater in the garage next to the electric panel. One light and a tv blew out. We opened the slated door where the water heater is and there was smoke rising from the top of the water heater. There was an acrid smell like burning rubber and there was a char mark on the walls behind and above the water heater.

SaferProducts.gov consumer incident report 20171213-DFB81-2147394610. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE80T12EC55U0. Incident: About a year and a half ago we purchase a Rheem Performance Platinum Water Heater from The Home Depot store in Iwilei. We registered the product with the company upon purchase and had it installed without incident. We have not had contact with the company since. Around 7pm HST on December 12, 2017 the Water Heater stopped working accompanied by a burning smell. Upon inspection of the Water Heater there are black scorch marks surrounding the control panel.

SaferProducts.gov consumer incident report 20181208-D26A8-2147383884. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: Rheem performance platinum 80 gallon electric water heater. Incident: We smelled electrical fire and found our theme performance platinum water heater on fire. Luckily we were home and disconnected the power and put out the fire before any significant damage was done.

SaferProducts.gov consumer incident report 20181010-C0402-2147385083. Severity: Incident, No Injury. Product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0 (Rheem Performance Platinum Electric Water Heater). Incident: We had an electrical fire - our Rheem Performance Platinum water heater's control panel started an electrical fire. I have numerous documents on it - fire department report, photos, etc. if needed. It caused smoke damage and carpet damage to our home. We are out a $2500 home insurance deductible due to the faulty appliance. After the incident I searched online regarding the particular make and model of this water heater and found out there is a recall for this very same reason. We were never notified by the manufacturer of this recall/defect. I had sent in my warranty card the day we had the water heater installed, but still did not receive notification. Notification could have prevent this fire at our house. I have tried contacting Rheem several times and have not received a response.